Weekend Dialer Administrator Jobs (NOW HIRING)

Job Summary:
Techstra Solutions is a certified woman-owned management consulting firm specializing in strategy, technology, and implementation services. The Sr. Alvaria/Noble Dialer Technical System Administrator will manage and maintain enterprise-scale dialers, ensuring optimal performance and compliance while supporting high-volume call center operations.
Responsibilities:
• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
• Make recommendations to improve call statistics and operational performance.
• Partner with teams to resolve production issues.
• Utilize advanced SQL to support forecasting, modeling, and performance optimization.
• Identify and communicate opportunities to improve service levels; recommend and drive solutions.
• Support business continuity events and provide after-hours and weekend support for releases and production changes.
• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
• Additional duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience with call center outbound dialer technologies.
• Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.
• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
• Strong analytical and problem-solving skills, particularly in outbound dialer environments.
• Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
• 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
• 2+ years PostgreSQL and transact psql experience.
• Experience with ServiceNow, Archer, and Postgres databases.
• Strong communication skills with the ability to lead discussions and host meetings.
• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
• Working knowledge of Windo.s Server and Microsoft Internet Information Services.
• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.
Preferred:
• Experience with CyberArk preferred.
Company:
Techstra Solutions is a consulting firm for digital and talent transformation. Founded in 2012, the company is headquartered in Pittsburgh, USA, with a team of 51-200 employees. The company is currently Growth Stage.