Assistant Dialer Administrator Jobs (NOW HIRING)

PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The Campaign Administrator is responsible for partnering with unit leadership to develop and operationalize campaign strategies. As the Administrator, you will assist in providing training support to team members and call center employees and serve as a point of escalation to resolve more complex issues.
The Campaign Administrator will:

• Determine anticipated call volume and staff vacancy impact to current day call strategy
• Execute scheduled campaigns in adherence with established policies for purposes of regulatory and/or investor compliance
• Provide guidance and day to day support to lines of business, including troubleshooting Campaign related issues and escalations
• Assist Queue and Workforce Management teams as needed
• Recommend changes for dialer system settings to improve call efficiency
• Communicate outline of daily campaign strategy to supported lines of business
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

What You'll Bring

• Associate's degree or equivalent work experience
• 1+ years of relevant work experience
• Must be highly proficient in Excel and Word
• Working knowledge SQL
• Financial Services and, if possible, mortgage industry experience preferred

Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$50,000 - $75,000
Work Model
OFFICE