Mississauga, ON · Remote
$85K - $90K/yr
... and remote sessions • Troubleshoot and support Citrix and VMware Horizon virtual desktop ... technician having worked within a Citrix & Microsoft 365 environment • Strong customer facing ...
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Mississauga, ON · Remote
$85K - $90K/yr
... and remote sessions • Troubleshoot and support Citrix and VMware Horizon virtual desktop ... technician having worked within a Citrix & Microsoft 365 environment • Strong customer facing ...
Toronto, ON · On-site +1
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
Toronto, ON · On-site +1
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
Toronto, ON · On-site +1
A+ desktop or equivalent skill set is required Ability to physically perform general office ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
Toronto, ON · On-site +1
A+ desktop or equivalent skill set is required Ability to physically perform general office ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...
This is a remote position based in the Greater Toronto Area, supporting clients across the region ... PURPOSE: The Field Service Technician at Sky Eye Measurement (SEM) inspects, maintains ...
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This is a remote position based in the Greater Toronto Area, supporting clients across the region ... PURPOSE: The Field Service Technician at Sky Eye Measurement (SEM) inspects, maintains ...
Toronto, ON · On-site +1
CA$110K - CA$130K/yr
Conduct regional target generation including desktop research and fieldwork, using multi ... During active drilling and field programs, a 2-3 week rotation based out of our remote exploration ...
Toronto, ON · On-site +1
CA$110K - CA$130K/yr
Conduct regional target generation including desktop research and fieldwork, using multi ... During active drilling and field programs, a 2-3 week rotation based out of our remote exploration ...
$10.13 - $14.27
6% of jobs
$17.61 is the 25th percentile. Wages below this are outliers.
$14.27 - $18.41
23% of jobs
The median wage is $21.64 / hr.
$18.41 - $22.55
26% of jobs
$22.55 - $26.70
18% of jobs
$27.21 is the 75th percentile. Wages above this are outliers.
$26.70 - $30.84
11% of jobs
$30.84 - $34.98
8% of jobs
$34.98 - $39.12
3% of jobs
$39.12 - $43.27
1% of jobs
$43.27 - $47.41
1% of jobs
$47.41 - $51.55
1% of jobs
$51.55 - $55.69
1% of jobs
$10
$25
$55
$85K - $90K/yr
Full-time
Posted 7 days ago
Technical Support Representative Level 3
Location: Mississauga, ON
Compensation: $85,000 - $90,000
Overview
We are seeking an experienced Technical Support Representative to support B2B clients in a fast-paced environment. This role focuses on advanced troubleshooting, user support, and maintaining client infrastructure across virtual desktop environments, Microsoft 365, and core networking systems. The successful candidate thrives in a customer-facing support role, communicates clearly with non-technical users, and enjoys solving complex issues rather than project implementation work.
You will act as an escalation point for Level 2 support while directly assisting clients with day-to-day technical challenges across virtual environments, endpoint management, networking, and security systems.
Key Responsibilities:
• Provide Level 3 support to business clients via phone, ticketing system, and remote sessions
• Troubleshoot and support Citrix and VMware Horizon virtual desktop environments
• Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Microsoft Intune device management
• Diagnose endpoint, application, authentication, and performance related issues
• Manage user accounts, permissions, and policies in Azure AD and Active Directory
• Support firewalls, VPN connectivity, switching, and general networking issues
• Assist with server administration and maintenance across client environments
• Support VoIP and business phone systems
• Escalate complex infrastructure issues when required and collaborate with senior engineers
• Document troubleshooting steps and maintain accurate ticket notes
• Provide exceptional customer communication with clear and confident explanations
• Contribute to knowledge base documentation and continuous service improvement
Technical Environment
• Citrix Virtual Apps and Desktops
• VMware Horizon
• Microsoft 365 and Intune
• Azure AD and Active Directory
• Windows Server administration
• Networking fundamentals (DNS, DHCP, VLANs, VPNs)
• Firewall management and troubleshooting
• VoIP and telephony systems
• Remote monitoring and management tools
Qualifications
• 5+ year’s experience as level 3 technician having worked within a Citrix & Microsoft 365 environment
• Strong customer facing technical support experience
• Proven troubleshooting ability across multiple client environments
• Excellent verbal and written communication skills
• Comfortable supporting users over phone and remote sessions
• Experience supporting virtual desktop infrastructure (Citrix required, VMware Horizon preferred)
• Experience supporting Microsoft 365 from an operational support perspective
• Solid networking and server troubleshooting fundamentals
Nice to Have
• Citrix certifications or hands on advanced administration
• Azure or Microsoft certifications
• Experience supporting security and endpoint management policies
• Exposure to multiple industry client environments
What Success Looks Like
• Fast and accurate resolution of client incidents
• Clear and professional communication with business users
• Ability to handle escalations independently
• Strong documentation and knowledge sharing
• Continuous improvement mindset across support processes
