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Remote Desktop Support Jobs in Cape Cod, MA (NOW HIRING)

Steady Vision

Web Developer

Boston, MA · On-site +1

... supporting digital initiatives (responsive, desktop, tablet and mobile) as well as providing CMS ... Scheduling flexibility and remote working opportunities. * Company sponsored learning opportunities ...

Steady Vision

Web Developer

Boston, MA · Remote

... supporting digital initiatives (responsive, desktop, tablet and mobile) as well as providing CMS ... Scheduling flexibility and remote working opportunities. * Company sponsored learning opportunities ...

Massgeneralbrigham

COB Representative

Somerville, MA · Remote

$22.22 - $31.71/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... This is a remote role that can be done from most US states * This is a Monday-Friday role with ...

Moore

Power BI Report Developer

Peabody, MA · On-site +1

$90K - $100K/yr

US-based remote candidates will also be considered. Moore is a data-driven constituent experience ... Proficiency in Power BI desktop and Power BI service. Excellent analytical and problem-solving ...

Autodesk

Technical Support Specialist, Civil 3D

Boston, MA · On-site +1

$60K - $107K/yr

Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may ...

Deloitte

Epic Tapestry Consultant

Boston, MA · On-site +1

Strong desktop skills including Word, Excel, PowerPoint * Work Experience/Direct Knowledge of ... Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ...

RaySecur Inc

Senior Software Engineer

Westwood, MA · On-site +1

$137K - $180K/yr

... desktop scanners capable of seeing inside objects in real time and in 3D, delivering X-ray-like ... We support flexibility and work-life balance, offering both remote and in-office work options ...

AcuityMD

$100K - $120K/yr

Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. * Flexible PTO : Generous time off and ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Cape Cod, MA

Remote Desktop Support information

See Cape Cod, MA salary details

$10

$28

$48

How much do remote desktop support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote desktop support in Cape Cod, MA is $28.94, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $32.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Cape Cod, MA? The most popular types of Desktop Support jobs in Cape Cod, MA are:
What job categories do people searching Remote Desktop Support jobs in Cape Cod, MA look for? The top searched job categories for Remote Desktop Support jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Remote Desktop Support jobs? Cities near Cape Cod, MA with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Associate Systems Administrator, Remote Field Services

Associate Systems Administrator, Remote Field Services

Carvana

Framingham, MA • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Carvana rating

6.8

Company rating: 6.8 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

178th of 713 rated retailers

Job description

About Carvana
At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do.
THIS IS A 100% ON-SITE POSITION (Monday through Friday). We offer a competitive salary between $60k-$65k a year with opportunities for merit increase based on performance.
About the team and position
We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.
What you'll be doing
  • Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
  • Communicate with internal and external users and vendors on project timeline and completions.
  • Deal with anything that is powered (wired or wireless)
  • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
  • Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
  • Document solutions to new problems and share them with the rest of the team.
  • Monitoring system performance to ensure everything runs smoothly and securely.
  • Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
  • Maintain physical security for all infrastructure and endpoint and networked devices and ensure to follow Carvana security best practices.
  • Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
  • Participate in hardware refresh project assigned to Carvana locations
  • Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
  • Diagnosing and resolving hardware, software, networking, and system issues when they arise.
  • Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
  • Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
  • Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
  • Document solutions for new problems in Jira.
  • Ability to participate in an on-call rotation and after hours work when needed

What you should have
This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have...
  • High School Diploma or equivalent
  • Valid and current driver's license.
  • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
  • Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
  • Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
  • Experience working with Meraki Security Appliances.
  • Experience with all major types of mobile devices (iOS, Android, Windows).
  • An understanding of enterprise network environments .
  • Basic knowledge and troubleshooting skills for IP Phones.
  • Experience with G-Suite including Gmail, Calendar, and Drive.
  • Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
  • Experience with troubleshooting AV equipment such as HD TVs or Projectors.
  • Project management experience is a plus
  • 3-4 years of IT experience in fast-paced environments

What we'll offer in return
  • Full-Time Salary Position with a competitive salary.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak, and understand English.
  • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  • Must be able to carry and transport up to 70 pounds up to 20 feet.
  • Requires excellent visual acuity and manual dexterity.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What Carvana employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Carvana

Sourced by ZipRecruiter

At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that's $Trillion with a "T").

Industry

Automobile dealers

Company size

5,001 - 10,000 Employees

Headquarters location

Tempe, AZ, US

Year founded

2011

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