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Remote Desktop Support Jobs in Bolingbrook, IL (NOW HIRING)

CrewBloom

Medical Billing & Coding Specialist

Chicago, IL · Remote

$19.25 - $24.50/hr

... Specialist to support one of our US-based healthcare clients in a fully remote role. This ... Desktop or laptop equipped with at least: * Intel Core i5 (8th generation or newer) , Intel Core i3 ...

Kaav Inc

Epicor P21 ERP Consultant

Chicago, IL · Remote

Chicago, IL (Remote) Job Summary We are seeking a highly skilled and motivated Epicor Prophet 21 ... Support both the desktop and web UI versions of P21. * Assist in training users and creating user ...

Resource Innovations

Energy Engineer

Chicago, IL · Remote

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

United Airlines

Senior Cloud Engineer

Chicago, IL · On-site +1

$70K - $144K/yr

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... Location Remote based role with preference in Hub Office City. About The Job You're Considering ...

Katten

Technology Learning Specialist

Chicago, IL · On-site +1

... and supporting materials for instructor-led, virtual, blended, and self-paced training ... Strong conceptual understanding of desktop applications and MOS Certificate preferred. * Computer ...

Onco360

Compliance Auditor

Woodridge, IL · Remote

$60K/yr

Remote opportunity! Some Travel required - see details below Starting Salary at $60,000 and up ... This individual provides support to Onco360/CareMed/ConnectMed360 pharmacy operations teams in ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Bolingbrook, IL

Remote Desktop Support information

See Bolingbrook, IL salary details

$9

$26

$45

How much do remote desktop support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote desktop support in Bolingbrook, IL is $26.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Bolingbrook, IL? The most popular types of Desktop Support jobs in Bolingbrook, IL are:
What are popular job titles related to Remote Desktop Support jobs in Bolingbrook, IL? For Remote Desktop Support jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Bolingbrook, IL look for? The top searched job categories for Remote Desktop Support jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Remote Desktop Support jobs? Cities near Bolingbrook, IL with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,524 per year, or $26.7 per hour.

Engineering Manager - CX/CCaaS Platform (Remote)

Sangoma

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It.

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Manager – CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.

This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.

Location: United States, Canada, or Medellín, Colombia

Your Role

  • Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
  • Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance.
  • Guide architecture discussions, technical design reviews, and engineering best practices.
  • Participate in code reviews and provide technical leadership to engineers and technical leads.
  • Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
  • Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
  • Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
  • Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
  • Recruit, develop, and retain top engineering talent while supporting career growth and team engagement.

Requirements

Your Background

  • 8+ years of software engineering, platform engineering, or related technical experience.
  • 5+ years of engineering management experience leading software engineering teams.
  • Experience managing remote and globally distributed engineering teams.
  • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience in modern application development and distributed systems.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
  • Experience with Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication, leadership, coaching, and stakeholder management skills.

Preferred Qualifications

  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
  • Experience with Elixir would be fantastic.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.