Remote Desktop Support Manager Jobs in Silver Spring, MD

Job Title: Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model: Hybrid – onsite and remote

Responsibilities

• Support governance, risk, and compliance activities focused on elevated access controls, audit readiness, remediation support, and evidence management.
• Maintain compliance reporting, dashboards, Standard Operating Procedures, and governance reference materials.
• Use Excel, pivot tables, and reporting tools to analyze data, validate controls, and support risk-based decisions.
• Support projects and process improvements through planning, tracking, and implementation.
• Build effective relationships with team members, management, business partners, and key stakeholders.
• Review access and control-related requests against business needs, security requirements, policy standards, documented risk criteria, and compliance obligations.
• Support elevated access governance activities, including recurring reviews, entitlement validation, recertifications, exception tracking, evidence collection, audit readiness, and remediation follow-up.
• Support privileged access management, workstation elevated-access provisioning, entitlement management, recertification processes, ServiceNow, MyIT, and related reporting tools.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Risk Management, or a related field, or an equivalent combination of education, training, and experience.
• 5+ years of IT experience supporting desktop infrastructure technical solutions for access governance, privileged access administration, risk remediation, audit support, compliance reporting, and control validation within end-user computing operations.
• Experience supporting privileged access management, workstation elevated-access provisioning, entitlement management, recertification processes, ServiceNow, MyIT, and related reporting tools.
• Excellent communication and documentation skills, with the ability to present status, findings, conclusions, and recommendations to technical and non-technical audiences.
• Strong planning and time management skills with the ability to prioritize and execute.
• Experience supporting projects, facilitating meetings, driving process improvement, and working within Systems Development Life Cycle and agile methodologies.
• Strong research, analytical, and problem-solving skills, including experience using Excel, pivot tables, and related reporting tools.
• Experience supporting audits, risk remediation efforts, access reviews, status reporting, control validation, and evidence collection.
• Strong attention to detail, with the ability to develop action plans and present clear, practical recommendations to management.
• Self-motivated professional with a positive attitude, sound judgment, and the ability to quickly ramp up in a fast-paced environment.
• Work independently and collaboratively while handling sensitive information with professionalism and discretion.

Desired Qualifications: PMP or similar project management certification.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #851-Rockville-S1