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Remote Desktop Support Manager Jobs in Edmonton, AB

Project Manager, Construction

Edmonton, AB · On-site +1

CA$95K - CA$120K/yr

Mentor and support junior project staff, providing guidance and fostering their professional growth ... and remote work for focused tasks. Inclusivity & Accessibility Altus Group is committed to ...

Guide offshore development and tier-1 support teams, ensuring end-to-end capability delivery; your ... Comfort with distributed teams and experience managing offshore or remote team members * Ability to ...

The Opportunity We are looking for a full-time, remote Junior Account Manager to become the engine ... Manage and support our co-founders' day-to-day LinkedIn presence. Pipeline & CRM Management * Own ...

The Opportunity We are looking for a full-time, remote Junior Account Manager to become the engine ... Manage and support our co-founders' day-to-day LinkedIn presence. Pipeline & CRM Management * Own ...

For 40 years, we have delivered customised security risk management, health, and wellbeing ... We'll support you every step of the way, from guiding you through the labour mobility process to ...

Showing results 41-60

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Edmonton, AB? For Remote Desktop Support Manager jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Edmonton, AB look for? The top searched job categories for Remote Desktop Support Manager jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Desktop Support Manager jobs? Cities near Edmonton, AB with the most Remote Desktop Support Manager job openings:

Project Manager, Construction

The Altus Group

Edmonton, AB • On-site, Remote

CA$95K - CA$120K/yr

Full-time

Re-posted 11 days ago


Job description

Compensation Range:

$95,000 - $120,000

Compensation Disclaimer:
The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Job Summary:

As a Project Manager at Altus Project Management, you will play a crucial role in overseeing and delivering successful real estate, and development projects on behalf of our valued public sector clients. Your expertise in project management, public procurement, and capital planning initiatives will be utilized to drive complex project execution, ensure community and stakeholder satisfaction, and contribute to the strategic growth of our public sector advisory business.

Key Responsibilities:

  • Lead and manage commercial real-estate projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.

  • Establish strong relationships with clients, acting as the main point of contact throughout the project lifecycle and aligning project objectives with client strategies and goals.

  • Collaborate with stakeholders, including client teams, external consultants, and contractors, to coordinate project activities, resolve issues, and ensure effective communication.

  • Prepare project schedules, development budgets, and procurement documents, ensuring accuracy and compliance with industry standards.

  • Monitor project progress, identify risks, and implement mitigation strategies to keep projects on track.

  • Evaluate proposals and qualifications, make recommendations to clients, and assist in the negotiation and administration of contracts.

  • Prepare and present clear and concise reports to clients, providing project status updates, risks, and recommendations for informed decision-making.

  • Mentor and support junior project staff, providing guidance and fostering their professional growth.

  • Attend and lead project meetings, including client meetings, design meetings, and construction progress reviews.

  • Utilize software applications, such as MS Word, Excel, Project, and PowerPoint, to report on project activities, financials, and project health.

  • Stay up-to-date with industry trends, regulations, and best practices in project management, construction, and real-estate.

Key Qualifications:

  • Bachelor's degree or certification in Engineering, Construction, Architecture, or a related field.

  • 5-15 years of experience in urban planning, construction, design, or project management.

  • Proven ability to manage multiple commercial real-estate projects.

  • Strong written and verbal communication skills for technical documents and presentations.

  • Exceptional organizational skills and attention to detail.

  • Proficiency in drafting proposals, budgets, and schedules.

  • Solid technical knowledge of design and construction processes.

  • Experience with project management software.

Unlock your Altus Experience!

If you're looking to advance your career in in an industry that is transitioning for greatness, there's no better place than Altus Group.

Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.

We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry.

What Altus Group offers:

  • Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.

  • Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.

  • Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work - use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.comor+1 888 692 7487.

Use of Artificial Intelligence

AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process.

Other Notes / Application Process


We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.