ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Stow, OH

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

The Senior Specialist focuses on the remote resolution of complex technical issues to minimize unnecessary escalations to the Desktop Support team, handling items that require advanced diagnostic ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineer independently resolves ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineerindependently resolves ...

KEYENCE

Field Application Engineer

Broadview Heights, OH · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Qualityip

HelpDesk Technician- Second Shift

Kent, OH · Remote

$20.50 - $27.75/hr

Remote applicants outside of Ohio will not be considered. Key Responsibilities: * Rapidly diagnose ... Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician ...

Nexus Engineering Group

Senior Electrical Engineer

Cleveland, OH · Hybrid

$104.30K - $135.80K/yr

Programming/Set points (VFDs, Relay Protection, Etc.) and Field Support Qualifications * 10+ years ... For candidates outside this area, a remote arrangement may be considered, with required travel to ...

Nexus Engineering Group

Senior Electrical Engineer

Cleveland, OH · On-site +1

$104.30K - $135.80K/yr

Programming/Set points (VFDs, Relay Protection, Etc.) and Field Support Qualifications * 10+ years ... For candidates outside this area, a remote arrangement may be considered, with required travel to ...

next page

Showing results 1-20

People also search for

All JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Stow, OH

Remote Desktop Support Engineer information

See Stow, OH salary details

$9

$24

$41

How much do remote desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support engineer in Stow, OH is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $28.12 per hour, depending on experience, location, and employer.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs
What cities near Stow, OH are hiring for Remote Desktop Support Engineer jobs? Cities near Stow, OH with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you

Desktop Support/Network Engineer -Cleveland

Echo IT Solutions

Cleveland, OH • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support/Network Engineer

We are seeking a skilled Desktop Support/Network Engineer with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.

Responsibilities:

  • Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
  • Perform PC and laptop imaging, installation, and repair as needed.
  • Deploy software remotely using established tools and processes.
  • Utilize monitoring tools to identify and address potential issues before they impact users.
  • Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
  • Provide technical training and support to end users as required.
  • Maintain accurate records of support requests and resolutions using ticketing systems.
  • Identify opportunities for process standardization and improvement.
  • Stay updated on cybersecurity best practices and ensure compliance in all support activities.
  • Work independently and manage multiple tasks effectively under pressure.

Mandatory Skills:

  • Advanced troubleshooting skills for Windows-based end-user computing.
  • Experience with ticketing systems (e.g., ServiceNow).
  • Proficiency in Cloud Infrastructure.
  • Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
  • Effective Communication and customer service skills.
  • Ability to work collaboratively in a team environment.
  • Analytical Thinking and problem-solving abilities.
  • Proactive system monitoring and issue detection skills.

Preferred Skills:

  • Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
  • Experience in developing and implementing Knowledge Based Engineering(KBE).
  • Understanding of Infrastructure Design and hardware/software systems.
  • Familiarity with remote troubleshooting techniques.
  • Experience with process standardization initiatives.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field is preferred.
  • 2-5 years of experience in desktop support and network engineering in an enterprise environment.
  • Strong understanding of cybersecurity best practices.
  • Ability to handle multiple tasks simultaneously and work independently.

Apply