ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Roanoke, VA

ABB

Protection and Control Engineer

VA · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

GFT.

Senior Site/Civil Engineer

Roanoke, VA · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Provide engineering support during and post-construction to ensure all applicable engineering and ...

Munters

Electrical & Controls Engineer

Daleville, VA · On-site +1

$75K - $90K/yr

Compensation Range: $75,000 - $90,000 Electrical & Controls Engineer Remote - VA, TX, TN, WV, SD ... Support R&D prototype testing in our Texas and Virginia labs. * Provide technical support for ...

New

Munters

Electrical & Controls Engineer

Daleville, VA · On-site +1

$75K - $90K/yr

Compensation Range: $75,000 - $90,000 Electrical & Controls Engineer Remote - VA, TX, TN, WV, SD ... Support R&D prototype testing in our Texas and Virginia labs. Provide technical support for ...

New

ABB

Senior Project Engineer

VA · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Commercial Proposal Engineer

VA · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Danaher

Field Service Engineer - Virginia

Roanoke, VA · On-site +1

$34 - $37/hr

... remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. You ... Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical ...

Potter Global Technologies

Sales Engineer

Roanoke, VA · Remote

In addition to customer-facing responsibilities, you will support technical enablement initiatives ... Proficiency with remote troubleshooting. Key Strengths & Skills * Success in working and driving ...

GFT.

OE Transmission Line Engineers

Roanoke, VA · On-site +1

$110K - $145K/yr

GFT is seeking an OE Transmission Line Engineer to join our Power Business Group! If you are in ... However for the right candidate, this would be a remote position. Joining the power team at GFT ...

ABB

Strategic Segment Proposal Engineer

VA · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

ABB

Utility Sales Support

VA · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... Bachelor's Degree in engineering, business or related field preferred * Minimum 3 years of ...

ABB

Senior Technical Business Developer - Grid Automation

VA · Remote

$106K - $139K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position. Candidates can be located anywhere in the US, with preference for Cary ...

next page

Showing results 1-20

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Roanoke, VA

Remote Desktop Support Engineer information

See Roanoke, VA salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote desktop support engineer in Roanoke, VA is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $30.19 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What job categories do people searching Remote Desktop Support Engineer jobs in Roanoke, VA look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Roanoke, VA are:

What cities near Roanoke, VA are hiring for Remote Desktop Support Engineer jobs?

Cities near Roanoke, VA with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Roanoke, VA as of June 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $55,099 per year, or $26.5 per hour.

QA/Support Engineer ID80988

Blacksburg, VA • Remote

AgileEngine
Software Development • 201 - 500 employees
Learn more about AgileEngineexternal

Contractor

Posted 27 days ago

Job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
We are looking for a QA/Support Engineer to author and QA AI-driven automations against defined healthcare workflows, execute high-volume repetitive automation tasks with accuracy, and maintain structured technical and process documentation for a healthcare technology platform. You will contribute to continuous improvements of core applications and internal tooling while collaborating across product, engineering, and QA teams using GitHub, Slack, and JIRA. This is a 3-month contract engagement with potential for extension, requiring fast ramp-up and strong attention to detail.

WHAT YOU WILL DO
- Provide support and documentation.
- Execute detailed and high-volume, repetitive automation tasks with accuracy.
- Contribute to continuous improvements of core applications and internal developer tooling to optimize customer and team workflows.
- Create structured technical and process documentation to support ongoing application operations.
- Utilize remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain project alignment and speed.

MUST HAVES
- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;
- 1+ years of technical or software-adjacent experience; comfortable working from structured process documentation.
- Experience authoring and QAing AI-driven automations against defined healthcare workflows.
- Fast ramp-up time expected within a few days of joining.
- Detail-oriented and comfortable with high-volume, repetitive task execution.
- A strong sense of ownership and willingness to overcome every challenge with the same level of energy, regardless of the complexity or the end goal.
- Experience working in an environment leveraging remote communication and collaboration tools such as GitHub, Slack, and JIRA.
- Strong communication skills with excellent interpersonal effectiveness, in one-on-one interactions and presenting to a room.
- A deep sense of quality and attention to detail.
- Strong software engineering foundation and experience.
- Upper-intermediate English level.

NICE TO HAVES
- Experience within the healthcare domain.

PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location