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Remote Desktop Support Engineer Jobs in Ashburn, VA

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0925-0625 Employment Type: Full Time Position Description:

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · Remote

$45 - $50/hr

Experience Requirements: * 5+ years in desktop engineering or endpoint administration in a mid-to ... registry, and remote support. * Working knowledge of macOS enterprise support and management.

System One

Saviynt Support Engineer

Vienna, VA · Remote

Hybrid - onsite and remote Responsibilities * Resolve incident tickets related to identity ... Support Identity Management and Governance services with 5-10 years of specialized experience.

System One

Saviynt Support Engineer

Vienna, VA · Remote

Hybrid - onsite and remote Responsibilities * Resolve incident tickets related to identity ... Support Identity Management and Governance services with 5-10 years of specialized experience.

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Remote Desktop Support Engineer information

See Ashburn, VA salary details

$10

$27

$46

How much do remote desktop support engineer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote desktop support engineer in Ashburn, VA is $27.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $31.44 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Ashburn, VA?

The most popular types of Desktop Support Engineer jobs in Ashburn, VA are:

What are popular job titles related to Remote Desktop Support Engineer jobs in Ashburn, VA?

For Remote Desktop Support Engineer jobs in Ashburn, VA, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Engineer jobs in Ashburn, VA look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Ashburn, VA are:

What cities near Ashburn, VA are hiring for Remote Desktop Support Engineer jobs?

Cities near Ashburn, VA with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Ashburn, VA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,420 per year, or $27.6 per hour.

Desktop Support

Merrifield, VA • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$20.75 - $26.25/hr

Contractor

Re-posted 8 days ago

Job description

Job Title: Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite – onsite

Responsibilities

  • Diagnose and resolve hardware and software issues for end users
  • Provide basic networking support including IP and DNS configurations
  • Assist with cybersecurity measures such as MFA and phishing protection
  • Utilize ticketing systems like ServiceNow to track and resolve issues
  • Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
  • Resolve issues on Microsoft Windows 11 operating systems
  • Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams

Requirements

  • Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
  • Experience troubleshooting issues on Microsoft Windows 11 operating systems
  • Proficiency with Microsoft M365 software (Outlook, OneDrive, Teams)
  • Excellent communication and customer service skills
  • Professional presence and ability to work well in a team
  • Detail-oriented and able to follow standard operating procedures
  • Basic networking and cybersecurity knowledge (IP, DNS, MFA, phishing)
  • Experience with ticketing systems such as ServiceNow
  • Minimum of 0 years of related experience Nice to have:
    • CompTIA A+ Certification
    • Microsoft 365 Certified: Fundamentals Certification
    • Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software
    • Experience troubleshooting Citrix VDIs

#M- #LI- Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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