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Remote Desktop Support Engineer Jobs in Charlottesville, VA

Controls Engineer

Charlottesville, VA · On-site +1

$90K - $125K/yr

... provide support and resources for growth and learning!" - Civil Engineer * "This is the first ... This remote position can be located in the Charlottesville, VA area, or surrounding areas or Remote ...

Software Engineer

Charlottesville, VA · On-site +1

$115K - $125K/yr

This individual will be responsible for building and supporting internal software tools and systems ... This position is based in-office with a remote option on Fridays. Investure will not sponsor H-1B ...

Software Engineer

Charlottesville, VA · On-site +1

$115K - $125K/yr

This individual will be responsible for building and supporting internal software tools and systems ... This position is based in-office with a remote option on Fridays. Investure will not sponsor H-1B ...

Head of Software Engineering

Charlottesville, VA · On-site +1

$251K/yr

Green Bank, WV). Hybrid or remote work arrangements may be considered for highly qualified ... Supporting workforce planning and long-term organizational sustainability * Establishing effective ...

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Remote Desktop Support Engineer information

See Charlottesville, VA salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support engineer in Charlottesville, VA is $26.78, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
What are popular job titles related to Remote Desktop Support Engineer jobs in Charlottesville, VA? For Remote Desktop Support Engineer jobs in Charlottesville, VA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Charlottesville, VA look for? The top searched job categories for Remote Desktop Support Engineer jobs in Charlottesville, VA are:
What cities near Charlottesville, VA are hiring for Remote Desktop Support Engineer jobs? Cities near Charlottesville, VA with the most Remote Desktop Support Engineer job openings:
Infographic showing various Remote Desktop Support Engineer job openings in Charlottesville, VA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,705 per year, or $26.8 per hour.

Cloud Infrastructure Support Engineer, Senior

Booz Allen Hamilton, Inc.

Charlottesville, VA • On-site, Remote

$77K - $176K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 5 days ago


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants


Job description


Remote Work:
Hybrid
Job Number:
R0246261
Location:
Charlottesville,VA,US
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Cloud Infrastructure Support Engineer, Senior
The Opportunity:
As a DevOps engineer, you know how to set up cloud environments and provision computer networking, storage, and virtual networks, ultimately how to "harness the cloud". We're looking for an experienced DevOps infrastructure engineer like you to support our clients as they modernize their IT infrastructures and meet their most challenging missions.
As a DevOps infrastructure engineer at Booz Allen, you'll work closely with cloud architects and engineers to manage server configuration for modern cloud solutions. You'll apply your skills within a DevOps framework to establish or provision virtual machines or networks and use cloud service providers to further your clients' meaningful missions.
With access to our internal innovative labs, there's no better place to further your skills and explore different ways of solving our clients' challenges. Whether helping to develop, deploy, or manage IT infrastructures for crucial server and network components, here you'll have the latest tech and brightest teammates at your fingertips.
Join us. The world can't wait.
You Have:
  • 3+ years of experience supporting operations and maintenance for secure DoW information management systems
  • 3+ years of experience with cloud technologies, including Amazon Web Services using Infrastructure-as-Code (IaC) such as Terraform or CloudFormation
  • 3+ years of experience implementing and working with CI/CD pipelines and deployment automation
  • Experience with Linux operating systems and command-line interfaces
  • Experience using version control tools such as GitLab, GitHub, or Bitbucket
  • Experience with systems administration using UNIX or Linux, including basic commands and scripting such as Bash, Ansible, or YAML
  • Experience with the Windows Operating System and Active Directory
  • TS/SCI clearance
  • HS diploma or GED
  • Ability to obtain a DoD 8570 or 8140 IAT Level II Certification within 30 days of hire date

Nice If You Have:
  • Experience with Terraform, Kubernetes, or Docker
  • Experience with Agile development techniques and ceremonies
  • Experience with the Atlassian tool suite, including Jira and Confluence
  • Knowledge of site reliability engineering concepts
  • Ability to closely collaborate with a team of cloud architects and engineers
  • Bachelor's degree in a Data or IT-related field

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914