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Remote Desktop Support Engineer Jobs in Charlottesville, VA

aui

Head of Software Engineering

Charlottesville, VA · On-site +1

$251K/yr

Green Bank, WV). Hybrid or remote work arrangements may be considered for highly qualified ... Supporting workforce planning and long-term organizational sustainability * Establishing effective ...

aui

Head of Software Engineering

Charlottesville, VA · On-site +1

$251K/yr

Green Bank, WV). Hybrid or remote work arrangements may be considered for highly qualified ... Supporting workforce planning and long-term organizational sustainability * Establishing effective ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Charlottesville, VA

Remote Desktop Support Engineer information

See Charlottesville, VA salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote desktop support engineer in Charlottesville, VA is $26.78, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.53 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Charlottesville, VA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,705 per year, or $26.8 per hour.

Communications Assistant - Federal Work-Study Position (Student Wage)

The University of Virginia

Charlottesville, VA • Remote

$18/hr

Part-time

Posted 16 days ago

University Of Virginia rating

7.9

Company rating: 7.9 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

213th of 628 rated colleges and universities

Job description

The UVA Human Resources Communications & Marketing Department is looking for a motivated student to assist with important communications initiatives listed below. We have welcomed students to our team in the past and have always valued the energy, support, and fresh perspectives they bring. The goal is to not only ask the student to help with our needs, but also to provide opportunities for them to develop new skills and build their resume.

The HR Comms & Marketing team is fully remote so the student worker will be remote as well. Approximate working hours are 6-8 per week subject to student's schedule, early September through April. The student will officially report to Karen Barnes, Director of HR Communications, but will have oversight from Cynthia Douglass, Senior Communications Specialist, on a regular basis to receive work projects and support as needed. We look forward to the student being a part of our six-person team and collaborating and providing support services for all members as needed.

Responsibilities:

  • Do minor edits on HR and FEAP websites: edit content, build new webpages, create and add meta descriptions. (We will train student on Drupal CMS.)
  • Assist with annual benefits Open Enrollment campaign including: social media campaign development, graphic design, data analytics, additional support as needed.
  • Assist with the development of stories on exceptional UVA employees that will be shared widely through our various channels.
  • Take fun photos at UVA events and around Grounds for placement on the UVA Careers social media accounts, UVA Careers websites, HR website, collateral pieces, etc.
  • Contribute creative content ideas for UVA Careers social media posts to help engage prospective candidates.
  • Assist with the HR Digital Accessibility initiative: pull reports from the DubBot platform that details accessibility issues, track and report accessibility improvements, help uncover new opportunities to improve accessibility.
  • Update lists of HR employees as needed in excel spreadsheets.
  • Support the team members as needed on the various HR projects they are involved in throughout the year.
  • Anything else the student would like to jump into.

Position Compensation: $18.00 Hourly

Anticipated Assignment Dates: August 25, 2026 - May 14, 2027 with the possibility for continuing beyond these dates.

Location: University Human Resources is located at 2400 Old Ivy Road, Charlottesville, VA. This position will be fully remote.

Please include a resume with your application.


MINIMUM REQUIREMENTS
Education: Current UVA. Must be eligible for federal work-study.
Experience: None
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.

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About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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