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Remote Desktop Support Engineer Jobs in Norfolk, VA

Sentara Healthcare

Data Engineer - Remote

Virginia Beach, VA · On-site +1

$108K - $130K/yr

Sentara is hiring a Data Engineer! This is a fully remote position. Work Location: Remote ... Support ingestion from file-based sources and ingestion tools (e.g., Fivetran) * Handle schema ...

SAIC

Systems Engineer

Hampton, VA · Remote

$80K - $120K/yr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is looking for a Data Integrity ... support technical meetings, technical interchanges and enterprise working groups. The candidate ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Norfolk, VA

Remote Desktop Support Engineer information

See Norfolk, VA salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support engineer in Norfolk, VA is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.76 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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What cities near Norfolk, VA are hiring for Remote Desktop Support Engineer jobs? Cities near Norfolk, VA with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Norfolk, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,328 per year, or $26.1 per hour.

Azure Virtual Desktop System Administrator

NexGen Data Systems

Suffolk, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Job Type
Full-time
Description
NexGen Data Systems is seeking an Azure Virtual Desktop System Administrator. The Azure Virtual Desktop System Administrator administers Navy Flank Speed Azure desktop environment server-based systems, security devices, distributed applications, network storage, and performs systems monitoring. Consults on network, application, and customer service issues to support computer systems' security and availability.
Roles & Responsibilities:
  • Deploy and manage virtual machines in Azure to support a large user base
  • Closely monitor session statistics to develop and refine usage metrics to inform provisioning additional resources or shutting down unused resources; assist in development of service optimization models
  • Provide technical support to the Enterprise Flank Speed Tier 2 service desk for troubleshooting issues as required
  • Manage Windows image to include group policy and end user software

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Desired/Required Skills:
  • Active Department of Defense Top Secret security clearance required.
  • DoD Approved 8570 / 8140 OS and Cybersecurity certifications required.
  • IAT Level II: CompTIA Security+, or CySA+, or SSCP
  • Azure Administrator Associate Certification or better
  • 5+ years IT experience with significant experience with Microsoft Azure
  • Relevant experience as a Windows system administrator
  • Understanding of cloud computing and networking
  • Experience with PowerShell
  • Knowledge of Microsoft Cloud Security and Data Governance Tools
  • Superior organizational skills
  • Capable of managing multiple projects
  • Great communication skills (oral and written)
  • Strong attention to detail
  • Working knowledge of the Information Technology Infrastructure Library (ITIL) Framework

About the Company:
NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.
Benefits:
  • Company covers 100% of premiums for the employee's medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
  • Company provides short and long term disability plans.
  • 401(k) match up to 10% of the employee's salary contributions to 401(K) plan.
  • Comprehensive training and development program.
  • 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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