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Remote Desktop Support Engineer Jobs in Chesterfield, VA

AgileEngine

QA/Support Engineer ID80988

Richmond, VA · Remote

ABOUT THE ROLE We are looking for a QA/Support Engineer to author and QA AI-driven automations ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... remote support sessions. Your knowledge will guide customers through the implementation and ...

Erm

Consultant, Civil Engineer

Richmond, VA · On-site +1

... supporting the renewable energy and power sectors. You will play a key role in delivering ... This position offers hybrid/remote flexibility and the opportunity to work on industry-leading ...

ERM

Consultant, Civil Engineer

Richmond, VA · On-site +1

... supporting the renewable energy and power sectors. You will play a key role in delivering ... This position offers hybrid/remote flexibility and the opportunity to work on industry-leading ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Chesterfield, VA

Remote Desktop Support Engineer information

See Chesterfield, VA salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote desktop support engineer in Chesterfield, VA is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.23 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What cities near Chesterfield, VA are hiring for Remote Desktop Support Engineer jobs?

Cities near Chesterfield, VA with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Chesterfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,383 per year, or $25.7 per hour.

Technical Support Engineer

PwrQ Holdings LLC

Richmond, VA • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Description

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution of complex equipment issues. This role partners closely with Technical Support & Warranty Specialists to receive fully defined cases, perform in depth technical evaluation, guide remote and on-site troubleshooting activities, and drive permanent corrective actions. Success requires strong engineering judgment, deep product knowledge, and the ability to translate complex technical issues into clear, actionable solutions.


Key Responsibilities

  • Advanced Diagnostics & Root Cause Analysis
  • Lead complex technical investigations across electrical systems, identifying root causes and validating corrective actions beyond initial symptom resolution.
  • Escalation Resolution Leadership
  • Serve as the primary escalation point for issues that cannot be resolved at Tier 1; take ownership of technically complex or repeat failures until closure.
  • Engineering & Manufacturing Feedback Loop
  • Translate field failures into actionable insights for product engineering and manufacturing quality teams to drive permanent corrective actions.
  • Standard Development & Technical Guidance
  • Develop troubleshooting procedures, diagnostic playbooks, and technical standards to improve first-time fix rates across the service organization.
  • Knowledge Base Contribution: Meticulously document technical root causes and resolution steps in Salesforce to continuously build out the internal service engineering knowledge base.

Qualifications


Education

Bachelor's degree in Electrical or Mechanical Engineering (or related field) preferred; equivalent

experience in engineering technology or field service considered.


Experience

3-5+ years in technical support, field service, commissioning, or product support within industrial

electrical systems (e.g., switchgear, transformers, power systems).

Proven ability to diagnose and resolve complex system-level equipment issues.

Technical Expertise

Strong ability to read and interpret electrical schematics, single-line diagrams, and BOMs.

Solid understanding of power distribution systems and troubleshooting methodologies.

Systems & Tools

Experience with CRM/case management platforms (Salesforce preferred) and ERP systems.

Core Capabilities

Strong analytical problem-solving skills and ability to troubleshoot under pressure.

Clear communication of technical issues and guidance to field teams and customers.

Ability to manage multiple cases and priorities effectively.


Core Competencies & Behaviors


Technical Leadership

Provides advanced diagnostic support and guidance on complex equipment issues.

Analytical Problem Solving

Applies structured troubleshooting and root cause analysis to identify and resolve failures.


Ownership & Accountability

Takes responsibility for escalated cases, driving issues through to resolution.


Safety & Quality Focus

Ensures all recommendations align with electrical safety and operational standards.


Collaboration

Partners cross-functionally with Technical Support & Warranty Specialists, Field Service, and

Engineering teams.


Continuous Improvement

Identifies recurring issues and contributes to product and process improvements.


Customer Impact

Communicates clearly and confidently to support timely restoration of customer operations


Working Conditions

  • Standard professional office environment or structured hybrid remote arrangement. 
  • May require occasional travel (up to 10%) to production plants or customer environments to support unique field investigations



Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are 

not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to 

modify, interpret, or apply this job description as needed.


Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all 

employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, 

disability, veteran status, or any other protected class






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