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Remote Desktop Support Engineer Jobs in Chesterfield, VA

INFO ORIGIN INC

Sr. Desktop Support Tech 2

Richmond, VA · Remote

$26 - $30/hr

Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools. * Diagnose and resolve hardware, software, and network-related issues. * Run reports, identify recurring technical issues ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... remote support sessions. Your knowledge will guide customers through the implementation and ...

Capital One

Lead Platform Engineer

Richmond, VA · On-site +1

$101K - $133K/yr

We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools ... Identify, diagnose and resolve Windows based desktop vulnerabilities Monitor, troubleshoot, and ...

TEEMA

Senior Automation Engineer

Richmond, VA · Remote

$72.50/hr

Build complex, automations using Power Automate Desktop (and similar RPAs) and Cloud Flows. Handle ... native API support. * Performance Tuning: Expertise in optimizing script execution and bot ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Chesterfield, VA

Remote Desktop Support Engineer information

See Chesterfield, VA salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support engineer in Chesterfield, VA is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Chesterfield, VA? For Remote Desktop Support Engineer jobs in Chesterfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Chesterfield, VA look for? The top searched job categories for Remote Desktop Support Engineer jobs in Chesterfield, VA are:
What cities near Chesterfield, VA are hiring for Remote Desktop Support Engineer jobs? Cities near Chesterfield, VA with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Chesterfield, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,383 per year, or $25.7 per hour.

Sr. Desktop Support Tech 2

INFO ORIGIN INC

Richmond, VA • Remote

$26 - $30/hr

Full-time

Posted 6 days ago

Job description

Sr. Desktop Support Tech 2

Location: Richmond, VA
Job Type: Contract (Long-Term)
Work Schedule: Onsite (5 Days/Week)
Interview Process: Video Interview followed by In-Person Interview

Job Overview

We are seeking an experienced Sr. Desktop Support Tech 2 to provide onsite desktop support for a long-term contract in Richmond, Virginia. The ideal candidate will have strong technical troubleshooting skills, experience supporting Windows environments, and excellent customer service abilities.

Responsibilities
  • Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
  • Install, configure, troubleshoot, and maintain Windows 11 (or higher) operating systems.
  • Support Microsoft Office, Outlook, and Microsoft 365 applications.
  • Perform laptop refreshes, hardware replacements, and software installations.
  • Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Run reports, identify recurring technical issues, and recommend improvements.
  • Deliver excellent customer service while resolving end-user support requests.
  • Document support activities and maintain accurate service records.
Required Qualifications
  • Minimum 4 years of Desktop Support or IT Support experience.
  • Strong knowledge of Windows operating systems (Windows 11 or higher).
  • Experience with PC hardware, BIOS, drivers, peripherals, and networking.
  • Hands-on experience with SCCM/SMS and remote support tools.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience gathering customer feedback and improving support processes.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new technologies.
Preferred Skills
  • Experience with Microsoft 365 administration.
  • Enterprise desktop support experience.
  • Knowledge of IT service management best practices.

Work Location: Richmond, VA (Onsite)

Employment Type: Long-Term Contract

Local candidates to Virginia are highly preferred.