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Remote Desktop Support Engineer Jobs in Irving, TX

Emergent Software

IT Support Technician

Fort Worth, TX · On-site +1

$45K - $55K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... Qualifications * 1-5 years of experience in IT support, help desk, desktop support, or a related ...

Addison Group

Enterprise Endpoint Engineer

Dallas, TX · Remote

$109K - $136K/yr

Enterprise Endpoint Engineer Location: Dallas, TX - Onsite 1 day a week Salary: $160k This position ... Desktop solutions * Define remote access architecture * Support hybrid and cloud workspace models

DataBank

IT Engineer 3 (Remote)

Dallas, TX · On-site +1

The IT Engineer 3 is responsible for handling complex technical issues escalated from Tier I and ... Support and manage software deployments, updates, and patches for the organization's desktop and ...

Generac

Sales Engineer - Data Centers

Dallas, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

KEYENCE

Field Application Engineer '27

Frisco, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Resource Innovations

Energy Engineer

Dallas, TX · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Resource Innovations

Energy Engineer

Dallas, TX · Remote

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Capital One

Lead Platform Engineer

Plano, TX · On-site +1

$98K - $129K/yr

We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools ... Identify, diagnose and resolve Windows based desktop vulnerabilities Monitor, troubleshoot, and ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Irving, TX

Remote Desktop Support Engineer information

See Irving, TX salary details

$9

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$43

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Irving, TX is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Irving, TX? The most popular types of Desktop Support Engineer jobs in Irving, TX are:
What are popular job titles related to Remote Desktop Support Engineer jobs in Irving, TX? For Remote Desktop Support Engineer jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Irving, TX look for? The top searched job categories for Remote Desktop Support Engineer jobs in Irving, TX are:
What cities near Irving, TX are hiring for Remote Desktop Support Engineer jobs? Cities near Irving, TX with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Irving, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,918 per year, or $25.9 per hour.

Windows QA Engineer (C# / Windows OS) - Hybrid or Remote

Simple Solutions

Dallas, TX • On-site, Remote

$80K - $95K/yr

Other

Posted 6 days ago

Job description


Job Title: Windows QA Engineer (IT Systems & Endpoint Management)
Overview
We are seeking a detail-oriented and technically strong Windows QA Engineer with hands-on experience in IT systems, endpoint management, and Windows environments. This role blends quality assurance with IT support expertise, ensuring reliability, performance, and usability across Windows-based systems and infrastructure.
Key Responsibilities
  • Design, develop, and execute test plans and test cases for Windows-based applications and systems
  • Validate software packages, installations, upgrades, and configurations in Windows environments
  • Perform QA validation on endpoint management solutions, including Microsoft Intune deployments
  • Test and troubleshoot Windows OS issues across multiple versions (Windows 10/11, Windows Server)
  • Support and validate VM environments, including provisioning, configuration, and testing
  • Install, configure, and troubleshoot Hyper-V environments and virtual machines
  • Validate file system operations, permissions, and enterprise file management processes
  • Perform regression, functional, and system testing across enterprise IT workflows
  • Document defects clearly and work with development to drive resolution
  • Support automation initiatives where applicable to improve QA efficiency

Required Qualifications
  • 3-6+ years of experience in QA Engineering with strong Windows ecosystem exposure
  • Hands-on experience with Windows OS (10/11) and Windows Server environments
  • Experience with Microsoft Intune or similar endpoint/device management platforms
  • Strong knowledge of software packaging, installation, and troubleshooting
  • Experience working with virtual machines and virtualization platforms
  • Practical experience with Hyper-V installation, configuration, and support
  • Background in IT Helpdesk or Desktop Support environments
  • Solid understanding of file systems, permissions, and enterprise file management
  • Strong troubleshooting and root cause analysis skills
  • Excellent written and verbal communication skills

Preferred Qualifications
  • Experience with test automation tools or scripting (PowerShell preferred)
  • Familiarity with Azure-based environments and cloud-managed endpoints
  • Exposure to security practices, patching, and vulnerability validation
  • Experience in enterprise IT environments supporting multiple users/endpoints

Key Skills
  • Windows Systems QA
  • Endpoint Management (Intune)
  • Virtualization (Hyper-V, VMs)
  • Software Packaging & Deployment
  • IT Troubleshooting & Support
  • Test Planning & Execution
  • File System & Permissions Management

Apply