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Remote Desktop Support Engineer Jobs in Maryland

Lead Test Engineer

Suitland, MD · On-site +1

$104K - $160K/yr

Support system-level integration testing to validate end-to-end functionality, data flow, and ... Conduct multi-platform validation across smartphones, laptops, tablets, and desktops * Maintain ...

Systems Engineer

Lexington Park, MD · On-site +1

$90K - $105K/yr

This position may support remote, hybrid, or on-site work, subject to program and contract ... Work with senior systems engineers to plan and facilitate collaborative design activities. * Help ...

$90 - $100K/hr

The Field Engineer is ultimately accountable for the system being implemented based on the site ... Provides support to Customer and Channel Partners while deploying the ECH solution into a ...

New

$90 - $100K/hr

The Field Engineer is ultimately accountable for the system being implemented based on the site ... Provides support to Customer and Channel Partners while deploying the ECH solution into a ...

New

This position offers a fully remote structure with significant autonomy. Key Responsibilities ... support focused on performance, design, and engineering value Work closely with customer ...

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

... remote within limited but given standards. * Provide aftersales application support on FARO ... Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve ...

IEI is seeking a skilled BAS engineer to support federal customers in the field of Building HVAC Control systems . This role will involve both travel and remote work. Our client requires the ...

Showing results 41-60

Remote Desktop Support Engineer information

See Maryland salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support engineer in Maryland is $26.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.86 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What are the most commonly searched types of Desktop Support Engineer jobs in Maryland?

The most popular types of Desktop Support Engineer jobs in Maryland are:

What are popular job titles related to Remote Desktop Support Engineer jobs in Maryland?

For Remote Desktop Support Engineer jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Engineer jobs in Maryland look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Maryland are:

What cities in Maryland are hiring for Remote Desktop Support Engineer jobs?

Cities in Maryland with the most Remote Desktop Support Engineer job openings:

Infographic showing various Remote Desktop Support Engineer job openings in Maryland as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,496 per year, or $26.2 per hour.

Cybersecurity / IAM Engineer (Bethesda (REMOTE), MD, US)

NTT DATA Services

Bethesda, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

118th of 225 rated it services


Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Cybersecurity / IAM Engineer to join our team in Bethesda (REMOTE), Maryland (US-MD), United States (US).
Job Summary:
The Cybersecurity / IAM Engineer is responsible for architecting, implementing, and maintaining advanced cybersecurity and identity and access management (IAM) solutions across all client environments, including cloud, IoT, edge, and data systems. This role is critical to ensuring that client meets and sustains compliance with cybersecurity, privacy, and risk management requirements, including RMF, IL4/IL5, and FedRAMP controls. The engineer leads the design and enforcement of secure authentication, authorization, and RBAC frameworks, supporting multi-factor authentication, single sign-on, and integration with providers. The Cybersecurity / IAM Engineer works closely with DevSecOps, software, and infrastructure teams to embed security best practices into all phases of the system lifecycle, including secure configuration baselines, continuous monitoring, vulnerability management, and incident response. The position requires hands-on experience with IAM platforms, PKI, secure directory services, and the implementation of audit logging and compliance reporting. The engineer maintains comprehensive documentation, supports audit and ATO processes, and ensures that all client solutions are resilient, auditable, and optimized for operational readiness and regulatory compliance.
Job Duties:
  • Architect, implement, and maintain advanced IAM solutions, including RBAC, MFA, SSO, and integration with providers
  • Develop and enforce secure authentication and authorization frameworks for client's cloud, edge, and data environments
  • Lead the implementation of secure directory services, PKI, and certificate management for all client components
  • Support continuous monitoring, vulnerability management, and incident response in compliance with DoD RMF, IL4/IL5, and FedRAMP requirements
  • Collaborate with DevSecOps, software, and infrastructure teams to embed security best practices throughout the system lifecycle
  • Maintain comprehensive documentation for IAM architectures, security controls, and compliance artifacts
  • Support audit, ATO, and risk management processes, including evidence collection and remediation of findings
  • Implement and monitor audit logging, access reviews, and compliance reporting for all client environments
  • Provide technical support for user provisioning, deprovisioning, and lifecycle management
  • Participate in security assessments, code reviews, and compliance audits as required by contract and SOW

Basic Qualifications:
  • Master's degree in Cybersecurity, Computer, Electrical, or Electronics Engineering, or Mathematics with a concentration in computer science or equivalent.
  • Minimum 10 years of experience with cybersecurity engineering
  • Must be US Citizen with ability to obtain a Secret Clearance

Preferred Qualifications:
  • Experience designing and managing IAM solutions in regulated or mission-critical DoD environments
  • Proficiency with RBAC, SSO, MFA, PKI, and secure directory services
  • Experience with DoD RMF, IL4/IL5, and FedRAMP cybersecurity and compliance requirements
  • Familiarity with AWS GovCloud, cloud security, and secure integration of edge/IoT devices
  • Strong documentation and communication skills, including the ability to produce compliance artifacts and technical guides
  • Experience supporting audit, ATO, and risk management processes for federal systems
  • Information Assurance Management (IAM) or Information Assurance Technical (IAT) or Information Assurance System Architect and Engineer (IASAE) Level I (position-based) per DoD 8570.1M

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $90,146 - $208,672. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967