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Remote Desktop Support Engineer Jobs in Maryland

Harris

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

Harris

Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Harris

$117K - $154K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

Harris

$117K - $154K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

Harris

$117K - $154K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

Harris

$117K - $154K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

New

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

New

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Maryland

Remote Desktop Support Engineer information

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$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote desktop support engineer in Maryland is $26.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.86 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

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For Remote Desktop Support Engineer jobs in Maryland, the most frequently searched job titles are:

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The top searched job categories for Remote Desktop Support Engineer jobs in Maryland are:

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Cities in Maryland with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Maryland as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,496 per year, or $26.2 per hour.

Openshift / Kubernetes Engineer

Black Canyon Consulting

Bethesda, MD • On-site, Remote

$56.50 - $77.25/hr

Full-time

Re-posted 26 days ago

Job description

Overview

Black Canyon Consulting (BCC) is seeking Openshift/Kubernetes Engineer to join our systems team to support application developers and operations for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health.. This opportunity is full time at the NCBI in Bethesda, MD and/or remote work.

NCBI is part of the National Library of Medicine (NLM) at the National Institutes of Health (NIH). NCBI advances science and public health by providing free access over the Internet to biomedical literature and genomic data, making it one of the 400 top most-visited sites in the world. NCBI has a diverse staff of smart, talented, and deeply technical people who collaborate to build critically valuable services for researchers, physicians, educators, students, and the general public. For example, NCBI develops and delivers PubMed, an index of over 29 million biomedical research abstracts; and maintains ClinicalTrials.gov, a database of over 400,000 clinical studies around the world.

The Systems & DevOps team is responsible for the efficient operation of infrastructure to run NCBI's many applications.  This includes providing convenient, scalable solutions for development, deployment, and operations across teams, languages, and cloud and on-prem environments.

This is a great opportunity to work on challenging problems in a technical, scientific, and goal-oriented environment. NCBI offers flexible working hours, remote options, on- and off-site training courses, and conference attendance and tuition reimbursement.

Required Skills

NCBI has built a modern DevOps platform based on GitLab and Kubernetes, and is looking for support engineers to assist internal developers with transitioning legacy software development and deployment to the new The key requirement:

  • In-depth knowledge/experience with *building and maintaining* Red Hat OpenShift clusters. Merely "using" OpenShift is insufficient.
  • Experience with Kubernetes
  • Experience with GCP cloud services, including GKE and Anthos
  • Experience with Gitlab and especially Gitlab CI/CD
  • ArgoCD
  • Familiarity with service-mesh technologies: Istio, Linkerd, etc.
  • Provide on-call support to NCBI's internal developers and other staff.

Educational Requirements

  • BS degree in a STEM field, or equivalent experience
  • Customer-focused, team-oriented disposition
  • Good systems debugging skills
  • Comfortable with the Linux environment or UNIX CLI
  • Experience with some programming or scripting language
  • Have experience creating processes, procedures and SOP documentation 
  • General understanding of TCP/IP and related protocols 
  • Initiative to take ownership of tasks and drive them to completion
  • Comfortable dealing with users with varying levels of IT knowledge
  • Eager to learn new technologies
  • Strong communication and soft skills to interface with customers, peers and management
  • Good judgement, sense of integrity, and responsibility

Preferred Experience & Skill sets

  • Kubernetes, OpenShift, Cloud or Linux experience
  • Experience with:
    • Service Reliability Engineering in any capacity
    • Linux systems administration
    • Automated CI servers, especially TeamCity and/or GitLab
    • Automation programming/scripting in any of: bash, Ruby, Python, Go, Java, Scala, Rust, C++, Perl 
    • Automated configuration management, such as Puppet, Ansible, Chef, bcfg2, cfengine, etc.  Puppet is preferred.
    • Version control systems, especially git
    • Service Mesh technologies (e.g., linkerd, Istio)
    • Configuring or using monitoring and alerting technologies (TIGK stack, Grafana, Prometheus, OpsGenie)
    • Confluence, Jira, and Microsoft Office suite
    • GitOps tools, especially ArgoCD
    • Google Anthos
  • Understanding of:
    • Linux internals (system calls, file systems, processes, etc.)
    • Linux network configuration
    • Linux application containerization, especially Docker
    • Attached network storage technologies
    • Cloud computing environment such as AWS, GCP or Azure
    • Automated CI/CD pipelines
    • Distributed systems design principles

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