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Remote Desktop Support Analyst Jobs in Texas (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Serve as first line support and provide problem resolution to the customer. * Utilize remote camera ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Serve as first line support and provide problem resolution to the customer. * Utilize remote camera ...

OneSource Virtual

Tax Operations Analyst

Coppell, TX · On-site +1

Develops and maintains process documentation (e.g., standard operating procedures, desktop ... customer support via a Service Provider or Shared Services Organization. #LI-REMOTE You are ...

Artech Information System LLC

Deskside Support

Austin, TX · Remote

$20 - $25.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills ...

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Remote Desktop Support Analyst information

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$10

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$36

How much do remote desktop support analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote desktop support analyst in Texas is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $27.98 per hour, depending on experience, location, and employer.

What is a remote desktop support analyst?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the typical daily responsibilities of a remote desktop support analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.

What are the key skills and qualifications needed to thrive as a remote desktop support analyst?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are the most commonly searched types of Desktop Support Analyst jobs in Texas?

The most popular types of Desktop Support Analyst jobs in Texas are:

What are popular job titles related to Remote Desktop Support Analyst jobs in Texas?

For Remote Desktop Support Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Analyst jobs in Texas look for?

The top searched job categories for Remote Desktop Support Analyst jobs in Texas are:

What cities in Texas are hiring for Remote Desktop Support Analyst jobs?

Cities in Texas with the most Remote Desktop Support Analyst job openings:

Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Texas as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,114 per year, or $25.1 per hour.

Customer Support Representative - CS

CareOne

Houston, TX • Remote

$16.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

49th of 242 rated social care providers

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043]

Hours: 6am - 6pm

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Diploma/GED/Some college

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to Offer:

  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

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