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Remote Desk Jobs in Silver Spring, MD (NOW HIRING)

QBE LLC

Service Desk Technician: Tier 2

Fort Belvoir, VA · Remote

Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... CA - Service Desk ticketing System. CA Remote tools. RDP remote tools. NAC Tools. Establish and/or ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... The service desk only gets about 90 tickets daily and only a small fraction of those will be ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR ... Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

Description Leads day-to-day contact center and service desk operations, including phones, email ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP ...

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Remote Desk information

See Silver Spring, MD salary details

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$35

How much do remote desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a remote desk?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a remote desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What are the key skills and qualifications needed to thrive as a remote desk specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the most commonly searched types of Desk jobs in Silver Spring, MD?

The most popular types of Desk jobs in Silver Spring, MD are:

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For Remote Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

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The top searched job categories for Remote Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Desk jobs?

Cities near Silver Spring, MD with the most Remote Desk job openings:

Remote Desk jobs near you

Service Desk Technician: Tier 2

QBE LLC

Fort Belvoir, VA • Remote

Contractor

Re-posted 7 days ago

Job description

Company Description

QBE LLC is a leading management and technology consulting organization for the federal government and defense and intelligence communities. Our unparalleled experience, in-depth insights and sought-after technical expertise allow us to transform mission-critical challenges into business-changing opportunities. With a proven record of accomplishment delivering full life cycle solutions, QBE LLC consistently exceeds customer expectations. Our experienced team delivers measurable and sustainable results that improve efficiencies, save money and ensure mission success.

Job Description

Position Purpose: Provide day to day user support - resolve an average of 7 tickets plus per day  - 65,000 plus users and Computers - - 10,000 plus printer/multi-function device objects
Position Description:  Provide direct support for the customer.  Provide maintenance and support of user accounts, computers and laptops across continental United States.  Configure laptops for secured wireless access on government networks. Coordinate repairs and perform repairs of desktops, laptops, servers and print objects.  Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot network, hardware and/or software issues.  Assist in file/print server management as well as Enterprise level servers in field.   Provide touch labor to all centers within 150-mile radius as required. Assist local Command with SIPR support as necessary.  User base of more than 100K staff consisting of Fulltime Active Reservist, Weekend Duty Reservist, Civilian and Contractor staff with more than 50K device objects within the Enterprise consisting of laptops, workstations, servers, printers, multi-function devices, routers and switches.  *learn to troubleshoot and support new programs a and applications as they are fielded

Qualifications

Trouble shooting Skills for: 

        Email - DISA Enterprise email with OWA access or Outlook client. 

        Microsoft Office Suits/Microsoft Live Communications (LCS) 

        Internet Explorer / Firefox. 

        CA - Service Desk ticketing System. 

        CA Remote tools. 

        RDP remote tools. 

        NAC Tools. 

        Establish and/or troubleshoot network printers on cluster environment via console. 

        Active Directory Users and Computers create and manage computer accounts, manage user accounts. 

        Troubleshooting DHCP, Internet and Network connectivity issues.

        Install and or troubleshoot and any other software authorized and approved for use on Network. 

        Maintain CE membership and credentials accordingly - *may change depending on contractual obligation or government requirement

Requirements:

5 years of relevant experience
IAT Level II Security+ CE certification
Active DoD Secret Security Clearance

Additional Information

The Facts: Why Choose QBE LLC!

  • A leading management and technology consulting organization
  • Founded in 2008 by senior architects and engineers
  • 100+ employees
  • Possess a strong foundation of solid engineering principles and business knowledge
  • Focused on the federal government and defense and intelligence communities
  • Services ranging from executive level consulting to staff augmentation and management
  • Provides support in 7 states as well as full-time resources in Kuwait and Afghanistan

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