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Remote Desk Jobs in Reston, VA (NOW HIRING)

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · Remote

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

New

ManTech International

Remote Support Technician Lead

Mclean, VA · On-site +1

$44K - $57K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician Lead to ... Manage 24x7 IT service desk operations, including staffing, scheduling, and shift coverage, while ...

Noetic Strategies

Front Desk Receptionist

Alexandria, VA · Remote

$15.25 - $19.75/hr

Front desk team is a first impressions team of service-oriented people with a dedicated focus on security and protocol. They maintain a strict adherence to appropriate guidelines for the office ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

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How much do remote desk jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a Remote Desk job?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How does a Remote Desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.
What are the most commonly searched types of Desk jobs in Reston, VA? The most popular types of Desk jobs in Reston, VA are:
What job categories do people searching Remote Desk jobs in Reston, VA look for? The top searched job categories for Remote Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Desk jobs? Cities near Reston, VA with the most Remote Desk job openings:
Remote Desk jobs near you

Help Desk Support Intern (Job 1369)

DLH

Bethesda, MD • Remote

$18/hr

Other

Posted 2 days ago

Job description

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that "Your Mission is Our Passion," DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. 

Responsibilities

  • Provide responsive support for walk-in customers and ad-hoc desk-side support as required, configuring phones and tablets for remote use.
  • Follow relevant procedures to resolve incidents and fulfill requests within agreed-upon service level agreements ( SLAs).
  • Assist DIR SD Manager as needed
  • Establish productive working relationships and maintain effective communications with teammates and users.

Qualifications

  • Must have completed 60+ credits or have an Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
  • Must have a cumulative GPA of 2.5 or above.
  • Must be enrolled in a FULL-TIME accredited undergraduate university.
  • One year of general experience.
  • Ability to obtain a Public Trust Clearance

Desired Qualifications

  • Exceptional customer service
  • Hands-on experience with the installation, configuration, and use of a wide range of COT S (Commercial-Off-The-Shelf) desktop software and hardware in a networked environment running Windows, Mac, and/or Linux OS.
  • Experience with enterprise-level ticketing systems such as ServiceNow and Remedy.
  • Experience with iOS/Android

Basic Compensation: $18.00 per hour

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

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