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Remote Desk Jobs in Reston, VA (NOW HIRING)

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

QBE LLC

Service Desk Technician: Tier 2

Fort Belvoir, VA · Remote

Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... CA - Service Desk ticketing System. CA Remote tools. RDP remote tools. NAC Tools. Establish and/or ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Noetic Strategies

Front Desk Receptionist

Alexandria, VA · Remote

$15.25 - $19.75/hr

Front desk team is a first impressions team of service-oriented people with a dedicated focus on security and protocol. They maintain a strict adherence to appropriate guidelines for the office ...

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See Reston, VA salary details

$13

$24

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How much do remote desk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the best job to work remotely?

Remote Desk is a role that typically involves providing customer support or administrative assistance from a remote location. Successful remote desk jobs often require strong communication skills, proficiency with digital tools, and the ability to manage tasks independently. These roles are popular for their flexibility and the ability to work from anywhere with an internet connection.

What is a Remote Desk job?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How to make $1000 a week remotely?

To make $1000 a week remotely, individuals can pursue high-paying freelance roles such as virtual assistants, graphic designers, or web developers, often requiring relevant skills and experience. Building a strong portfolio, acquiring certifications, and using platforms like Upwork or Fiverr can help secure consistent clients and increase earnings.

How does a Remote Desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What jobs pay 4000 a week without a degree?

Remote Desk is a role that can pay around $4,000 weekly for experienced virtual assistants or administrative professionals who work independently, often requiring strong organizational skills and proficiency with digital tools. High earnings typically depend on the volume of clients, efficiency, and specialized skills such as project management or technical support, rather than formal degrees.

Do remote help desk jobs exist?

Yes, remote help desk jobs are widely available and involve providing technical support to users via phone, chat, or email. These roles often require knowledge of computer systems, troubleshooting skills, and familiarity with remote support tools like remote desktop software. Many companies offer remote help desk positions with flexible schedules and necessary technical certifications.
What are the most commonly searched types of Desk jobs in Reston, VA? The most popular types of Desk jobs in Reston, VA are:
What job categories do people searching Remote Desk jobs in Reston, VA look for? The top searched job categories for Remote Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Desk jobs? Cities near Reston, VA with the most Remote Desk job openings:
Remote Desk jobs near you
Sr. IT Specialist - Help Desk (Clearance Required)

Sr. IT Specialist - Help Desk (Clearance Required)

Connsci

Washington, DC • Remote

Full-time

Posted 7 days ago

New

Job description

Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user support for a federal agency. This position serves as a senior technical resource within the IT Customer Support Services team, resolving complex end-user issues, supporting enterprise technologies, and helping maintain reliable IT operations across headquarters and remote locations.

In this role you can expect to:

  • Serve as the senior technical resource for Tier I–III IT incidents and service requests received through ticketing platform, telephone, email, walk-up, and remote support channels.
  • Monitor, prioritize, assign, troubleshoot, and resolve incidents and service requests while meeting Government Service Level Agreements (SLAs).
  • Diagnose and resolve hardware, software, operating system, endpoint, and peripheral issues affecting desktops, laptops, mobile devices, printers, scanners, docking stations, webcams, smart card readers, and related equipment.
  • Support Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, along with Windows operating systems and approved enterprise software.
  • Administer user accounts through Active Directory and Microsoft Entra ID, including account provisioning, password resets, multifactor authentication (MFA), security groups, distribution lists, and access requests.
  • Troubleshoot wired and wireless networking, VPN connectivity, remote access solutions, and secure endpoint connectivity.
  • Configure and support Microsoft Teams Rooms, Video Teleconferencing (VTC) systems, conference room technologies, and audiovisual equipment.
  • Escalate complex technical issues to infrastructure, engineering, or application support teams.
  • Develop and maintain standard operating procedures (SOPs)to improve First Call Resolution (FCR) and knowledge sharing.
  • Support workstation refresh projects, software deployments, and post-implementation support activities.
  • Provide onsite and remote technical support to headquarters, field offices, and remote personnel.
  • Assist with endpoint compliance and reporting suspected cybersecurity incidents.
  • Support IT asset management by maintaining inventory accuracy and assisting with technology lifecycle management.
  • Deliver guidance on Microsoft 365, cybersecurity best practices, enterprise applications, and standard IT services.
  • Identify opportunities to improve Service Desk operations.

Basic Qualifications:

  • High school diploma or equivalent required
  • Minimum of 5 years of experience supporting IT Service Desk or Help Desk operations.
  • CompTIA Security+, CompTIA A+, or equivalent certification.
  • At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
  • Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
  • Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance

Preferred Qualifications:

  • Bachelor's degree
  • Familiarity with VPN, remote access technologies, and mobile device management platforms.
  • Experience supporting conference room technology or VTC systems.
  • Knowledge of IT asset management and device lifecycle processes.
About Connsci
At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 
What You Can Expect:
  • Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
  • Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
  • Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.

 
At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 
Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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