Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user ... Provide onsite and remote technical support to headquarters, field offices, and remote personnel ...
Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user ... Provide onsite and remote technical support to headquarters, field offices, and remote personnel ...
Service Desk Technician II
Mclean, VA ยท Remote
This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...
Service Desk Technician II
Mclean, VA ยท Remote
This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support
Alexandria, VA ยท On-site +1
$55K - $60K/yr
Service Desk Administrator/Help Desk Specialist GOVERNMENT AGENCY : DOJ EOIR POSITION INFORMATION ... Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the ...
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support
Alexandria, VA ยท On-site +1
$55K - $60K/yr
Service Desk Administrator/Help Desk Specialist GOVERNMENT AGENCY : DOJ EOIR POSITION INFORMATION ... Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the ...
Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... CA - Service Desk ticketing System. CA Remote tools. RDP remote tools. NAC Tools. Establish and/or ...
Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... CA - Service Desk ticketing System. CA Remote tools. RDP remote tools. NAC Tools. Establish and/or ...
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support
Alexandria, VA ยท On-site +1
$55K - $60K/yr
Service Desk Administrator/Help Desk Specialist GOVERNMENT AGENCY : DOJ EOIR POSITION INFORMATION ... Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the ...
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support
Alexandria, VA ยท On-site +1
$55K - $60K/yr
Service Desk Administrator/Help Desk Specialist GOVERNMENT AGENCY : DOJ EOIR POSITION INFORMATION ... Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the ...
Help Desk Specialist
Washington, DC ยท On-site +1
$26 - $33/hr
Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Help Desk Specialist
Washington, DC ยท On-site +1
$26 - $33/hr
Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Senior Help Desk Engineer
Bethesda, MD ยท Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Designed specifically for senior field technicians or automation programmers looking to transition away from physical installation, ladder climbs, and daily travel into a 100% desk-based remote ...
Designed specifically for senior field technicians or automation programmers looking to transition away from physical installation, ladder climbs, and daily travel into a 100% desk-based remote ...
Designed specifically for senior field technicians or automation programmers looking to transition away from physical installation, ladder climbs, and daily travel into a 100% desk-based remote ...
Designed specifically for senior field technicians or automation programmers looking to transition away from physical installation, ladder climbs, and daily travel into a 100% desk-based remote ...
Service Desk Manager
Alexandria, VA ยท Remote
SERVICE DESK MANAGER REQUIRED: * U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility ) * Minimum five (5) years of successful Tier 1 support ...
Quick apply
Service Desk Manager
Alexandria, VA ยท Remote
SERVICE DESK MANAGER REQUIRED: * U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility ) * Minimum five (5) years of successful Tier 1 support ...
ACE Account Service Desk Specialist (Tier II - ASD) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
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ACE Account Service Desk Specialist (Tier II - ASD) CBP Technology Service Desk (TSD) Location ... Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ...
Help Desk Specialist
Arlington, VA ยท On-site +1
The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management ...
Help Desk Specialist
Arlington, VA ยท On-site +1
The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management. The successful candidate will use problem management ...
Front Desk Receptionist
Alexandria, VA ยท Remote
$15.25 - $19.75/hr
Front desk team is a first impressions team of service-oriented people with a dedicated focus on security and protocol. They maintain a strict adherence to appropriate guidelines for the office ...
Quick apply
Front Desk Receptionist
Alexandria, VA ยท Remote
$15.25 - $19.75/hr
Front desk team is a first impressions team of service-oriented people with a dedicated focus on security and protocol. They maintain a strict adherence to appropriate guidelines for the office ...
Help Desk Technician (Part-Time)
Mclean, VA ยท On-site +1
$20/hr
Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. * Provide professional customer service and timely resolution or escalation of issues.
Help Desk Technician (Part-Time)
Mclean, VA ยท On-site +1
$20/hr
Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. * Provide professional customer service and timely resolution or escalation of issues.
Epic PB/HB Consultant - Remote About us Creative Information Technology Inc (CITI) is an esteemed ... Resolve help desk tickets, participate in Epic Quarterly releases (NN review, build, testing) and ...
Quick apply
Epic PB/HB Consultant - Remote About us Creative Information Technology Inc (CITI) is an esteemed ... Resolve help desk tickets, participate in Epic Quarterly releases (NN review, build, testing) and ...
Remote Support Technician, Journeyman
Arlington, VA ยท On-site +1
$43K - $54K/yr
Remote Support Technician, Journeyman Category ... Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:
Remote Support Technician, Journeyman
Arlington, VA ยท On-site +1
$43K - $54K/yr
Remote Support Technician, Journeyman Category ... Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:
Call Center Analyst - HR Desk
Reston, VA ยท Remote
This role is largely responsible for providing remote customer support for Federal Government ... Service desk or call center experience preferred. Does this opportunity sound like a fit for you?
Call Center Analyst - HR Desk
Reston, VA ยท Remote
This role is largely responsible for providing remote customer support for Federal Government ... Service desk or call center experience preferred. Does this opportunity sound like a fit for you?
Remote Desk information
See Reston, VA salary details
$13.25 - $15.26
2% of jobs
$15.26 - $17.26
6% of jobs
$17.26 - $19.26
12% of jobs
$19.82 is the 25th percentile. Wages below this are outliers.
$19.26 - $21.26
17% of jobs
The median wage is $22.86 / hr.
$21.26 - $23.26
16% of jobs
$23.26 - $25.26
16% of jobs
$26.26 is the 75th percentile. Wages above this are outliers.
$25.26 - $27.26
12% of jobs
$27.26 - $29.26
7% of jobs
$29.26 - $31.26
6% of jobs
$31.26 - $33.26
3% of jobs
$33.26 - $35.26
2% of jobs
$13
$24
$35
How much do remote desk jobs pay per hour?
What is the best job to work remotely?
What is a Remote Desk job?
How to make $1000 a week remotely?
How does a Remote Desk role typically collaborate with other team members and departments?
What is the difference between Remote Desk vs Customer Support Specialist?
| Aspect | Remote Desk | Customer Support Specialist |
|---|---|---|
| Required Credentials | Basic computer skills, sometimes certifications in specific software | Customer service training, communication skills, sometimes certifications in CRM tools |
| Work Environment | Remote, home-based setup with internet connection | Remote or in-office, often in call centers or customer service departments |
| Employer & Industry Usage | Tech companies, remote service providers, freelancing platforms | Retail, telecom, tech companies, customer service centers |
Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.
What are the key skills and qualifications needed to thrive as a Remote Desktop Support Specialist, and why are they important?
What jobs pay 4000 a week without a degree?
Do remote help desk jobs exist?
Full-time
Posted 7 days ago
Job description
Connsci is seeking a Sr. IT Help Desk Specialist to provide Tier I through Tier III end-user support for a federal agency. This position serves as a senior technical resource within the IT Customer Support Services team, resolving complex end-user issues, supporting enterprise technologies, and helping maintain reliable IT operations across headquarters and remote locations.
In this role you can expect to:
- Serve as the senior technical resource for Tier IโIII IT incidents and service requests received through ticketing platform, telephone, email, walk-up, and remote support channels.
- Monitor, prioritize, assign, troubleshoot, and resolve incidents and service requests while meeting Government Service Level Agreements (SLAs).
- Diagnose and resolve hardware, software, operating system, endpoint, and peripheral issues affecting desktops, laptops, mobile devices, printers, scanners, docking stations, webcams, smart card readers, and related equipment.
- Support Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, along with Windows operating systems and approved enterprise software.
- Administer user accounts through Active Directory and Microsoft Entra ID, including account provisioning, password resets, multifactor authentication (MFA), security groups, distribution lists, and access requests.
- Troubleshoot wired and wireless networking, VPN connectivity, remote access solutions, and secure endpoint connectivity.
- Configure and support Microsoft Teams Rooms, Video Teleconferencing (VTC) systems, conference room technologies, and audiovisual equipment.
- Escalate complex technical issues to infrastructure, engineering, or application support teams.
- Develop and maintain standard operating procedures (SOPs)to improve First Call Resolution (FCR) and knowledge sharing.
- Support workstation refresh projects, software deployments, and post-implementation support activities.
- Provide onsite and remote technical support to headquarters, field offices, and remote personnel.
- Assist with endpoint compliance and reporting suspected cybersecurity incidents.
- Support IT asset management by maintaining inventory accuracy and assisting with technology lifecycle management.
- Deliver guidance on Microsoft 365, cybersecurity best practices, enterprise applications, and standard IT services.
- Identify opportunities to improve Service Desk operations.
Basic Qualifications:
- High school diploma or equivalent required
- Minimum of 5 years of experience supporting IT Service Desk or Help Desk operations.
- CompTIA Security+, CompTIA A+, or equivalent certification.
- At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
- Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
- Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
Preferred Qualifications:
- Bachelor's degree
- Familiarity with VPN, remote access technologies, and mobile device management platforms.
- Experience supporting conference room technology or VTC systems.
- Knowledge of IT asset management and device lifecycle processes.
- Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
- Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
- Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
About Connsci
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Bethesda, MD, US
Year founded
2017