ZipRecruiter

Log In

2

Remote Desk Security Jobs in Silver Spring, MD (NOW HIRING)

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

... meet security posture requirements before granting network access * Support Microsoft Intune ... Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

... meet security posture requirements before granting network access * Support Microsoft Intune ... Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

... meet security posture requirements before granting network access * Support Microsoft Intune ... Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

... meet security posture requirements before granting network access * Support Microsoft Intune ... Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

This position is remote/hybrid; candidates must be willing to work on-site when required. This ... Ensure systems remain current with approved configurations and security requirements. * Configure ...

West 4th Strategy

Service Desk Technician

Washington, DC · On-site +1

$59K - $81K/yr

Ensures systems remain current with approved configurations and security requirements. * Handles ... Assesses user issues through conversation or remote access, assigns appropriate priorities, and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Onsite Security Clearance: US Citizenship required Responsibilities * Manage and coordinate the ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

next page

Showing results 1-20

All JobsDesk Security JobsRemote Desk Security JobsRemote Desk Security Jobs in Silver Spring, MD

Remote Desk Security information

See Silver Spring, MD salary details

$11

$24

$37

How much do remote desk security jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote desk security in Silver Spring, MD is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Desk Security vs Remote Help Desk Technician?

AspectRemote Desk SecurityRemote Help Desk Technician
CertificationsCompTIA Security+, CISSP (preferred)CompTIA A+, Network+
Work EnvironmentFocus on cybersecurity, threat monitoring, and security protocolsAssist users with hardware/software issues, troubleshooting
Industry UsageIT security firms, corporate security teamsIT support departments, tech service providers
Primary ResponsibilitiesProtect systems, monitor security threats, respond to incidentsResolve user issues, install software, provide technical support

Remote Desk Security and Remote Help Desk Technician roles both operate remotely but focus on different areas. Remote Desk Security emphasizes cybersecurity and threat management, requiring security certifications. In contrast, Remote Help Desk Technicians primarily assist users with technical issues, focusing on hardware and software support. Both roles are vital in IT support but serve distinct functions within organizations.

What are popular job titles related to Remote Desk Security jobs in Silver Spring, MD?

For Remote Desk Security jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Desk Security jobs in Silver Spring, MD look for?

The top searched job categories for Remote Desk Security jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Desk Security jobs?

Cities near Silver Spring, MD with the most Remote Desk Security job openings:

Remote Desk Security jobs near you
Infographic showing various Remote Desk Security job openings in Silver Spring, MD as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $51,366 per year, or $24.7 per hour.

Help Desk Specialist II (Tier II- Advanced Support)

Ashburn, VA • Remote

Home - ARETEC
See more jobs at Home - ARETECexternal

Full-time

Re-posted 25 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Apply