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Remote Cx Jobs in Illinois (NOW HIRING)

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings. * Responsibilities may include remote data analysis, desktop engineering review, savings ...

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Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices * Good understanding of emerging web standards, user-centered design ...

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How much do remote cx jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote cx in Illinois is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $27.93 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Illinois?

The most popular types of Cx jobs in Illinois are:

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For Remote Cx jobs in Illinois, the most frequently searched job titles are:

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The top searched job categories for Remote Cx jobs in Illinois are:

What cities in Illinois are hiring for Remote Cx jobs?

Cities in Illinois with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Illinois as of September 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,307 per year, or $23.2 per hour.

Program Manager, Airports & Venues CX

Chicago, IL • On-site, Remote

Uber Technologies, Inc.
Ground Public Transportation • 10K+ employees
Learn more about Uber Technologies, Inc.external

Full-time

Retirement

Re-posted 29 days ago

Key responsibilities

  • Own the global defect reduction program for airports and venues.

  • Build cross-functional processes to surface customer insights, identify root causes, and advocate for product and operational improvements.

  • Translate airport complexity into systemic, data-driven solutions to reduce defects across top priority hubs.

Uber rating

6.8

Company rating: 6.8 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description

About the Role

Airports and venues are Uber's highest-stakes customer experience moments. Airports alone account for approximately 15% of Uber's Mobility Gross Bookings globally - a disproportionate share driven by our premium portfolio, high-value riders, and the structural complexity of airport operations across 100+ priority hubs worldwide. On a platform completing more than 40 million trips every day, airport journeys punch well above their weight: they disproportionately shape how business travelers, tourists, and premium users perceive Uber. A single poor experience at a priority hub doesn't just generate a support ticket; it drives churn among the cohort most likely to be first-trip riders, most likely to upgrade to premium products, and most likely to become long-term brand advocates.

The Airports & Venues CX program owns the global strategy to eliminate that friction at scale. We sit at the intersection of Ops, Product, and CX - translating on-the-ground airport complexity (staging lots, regulatory constraints, fare structures, matching algorithms, wayfinding failures) into systemic, data-driven solutions that reduce defects across the top 100+ priority airports worldwide including venues.

As Program Manager, Airports & Venues CX, you will own the global defect reduction program - the most consequential initiative within this domain. You are the person who understands what is driving each basis point of airport defect rates across key issues such as fare disputes, cancellations, lost items or transaction issues at our priority hubs, and builds the cross-functional machine that surfaces customer insights, quantifies root causes drives and advocates for product and on ground improvements to bring that number down - structurally, not episodically.

This role is ideal for a senior CX, support operations, product operations, or travel operations leader who combines analytical rigor, customer empathy, AI fluency, and deep comfort operating in complex physical environments such as airports, airlines, mobility platforms, hospitality, logistics, or large-scale venues.

~~ ~~

Ready to Ride?


This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.


You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.


Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.


Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.


 

For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


 

For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.


 

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


 

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.


For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.


For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.


For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

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