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Remote Cx Jobs in Illinois (NOW HIRING)

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings. * Responsibilities may include remote data analysis, desktop engineering review, savings ...

VML

Freelance Program Director

Chicago, IL · On-site +1

Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices * Good understanding of emerging web standards, user-centered design ...

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How much do remote cx jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote cx in Illinois is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $27.93 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Illinois?

The most popular types of Cx jobs in Illinois are:

What are popular job titles related to Remote Cx jobs in Illinois?

For Remote Cx jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Illinois look for?

The top searched job categories for Remote Cx jobs in Illinois are:

What cities in Illinois are hiring for Remote Cx jobs?

Cities in Illinois with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Illinois as of August 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $48,307 per year, or $23.2 per hour.

Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote

DivIHN

Chicago, IL • On-site, Remote

Contractor

Posted 20 days ago

Job description

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Remy at(224)-394-4902 or Hema at (630)-847-0275
Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote
Location: Chicago, IL (Remote)
Duration: 5 Months
Schedule: Part-Time. About 20 hours per week will extend up to 30 Hours depends business needs.
Looking for a candidate with Customer Experience.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Job Summary
We are seeking an experienced Senior Manager, Omnichannel Marketing & Customer Experience to lead strategic marketing initiatives that enhance customer engagement and support business growth. This role will collaborate with cross-functional teams to develop and execute integrated marketing programs, drive customer experience initiatives, and deliver impactful communications to leadership stakeholders.
Key Responsibilities
  • Lead and execute omnichannel marketing strategies and customer experience initiatives.
  • Partner with cross-functional teams including marketing, communications, operations, technology, and external partners.
  • Drive marketing programs from planning through execution while ensuring alignment with business objectives.
  • Monitor campaign performance, analyze key metrics, and provide actionable recommendations.
  • Develop executive presentations, strategic updates, and stakeholder communications.
  • Manage multiple projects, timelines, and priorities in a fast-paced environment.
  • Support customer experience programs and process improvement initiatives.
Required Qualifications
  • 10+ years of experience in marketing, customer experience, brand management, or commercial operations.
  • Strong background in omnichannel marketing strategy and campaign execution.
  • Experience leading cross-functional initiatives and influencing stakeholders at all organizational levels.
  • Excellent project management and organizational skills.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Exceptional verbal and written communication skills.
  • Bachelor's degree in Marketing, Communications, Business, or a related field.
Preferred Qualifications
  • Experience working in large, matrixed organizations.
  • Knowledge of customer experience (CX) frameworks and marketing technologies.
  • Experience with project management platforms and marketing workflow tools.
  • Track record of driving successful marketing programs and business outcomes.

If you are a strategic marketing professional passionate about creating impactful customer experiences and driving business growth, we encourage you to apply.

Apply