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Remote Customer Support Jobs in Springfield, MO (NOW HIRING)

The Semler Agency

Work From Home Sales

Springfield, MO · On-site +1

We are currently hiring for a remote sales position with a structured training program . This role ... Support from experienced mentors * Flexible scheduling * Performance-based income No experience ...

micro1 AI

Director of Biostatistics

Springfield, MO · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... customer project focused on AI-assisted clinical research. In this role, you'll apply your ...

micro1 AI

Biostatistician

Springfield, MO · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... customer project focused on AI-assisted clinical research. In this role, you'll apply your ...

micro1 AI

AI Training Specialist - Physics

Springfield, MO · On-site +1

$80 - $150/hr

Remote (US, Canada, UK focused) micro1 is engaging Physics Experts (Postdoc / Junior professor) to participate in a high-impact project supporting a customer in the science and technology sector. In ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Springfield, MO

Remote Customer Support information

See Springfield, MO salary details

$9

$21

$52

How much do remote customer support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer support in Springfield, MO is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $24.04 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Springfield, MO?

The most popular types of Customer Support jobs in Springfield, MO are:

What are popular job titles related to Remote Customer Support jobs in Springfield, MO?

For Remote Customer Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Springfield, MO look for?

The top searched job categories for Remote Customer Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Remote Customer Support jobs?

Cities near Springfield, MO with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Springfield, MO as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $43,841 per year, or $21.1 per hour.

Intake Specialist I (Springfield, MO / Hybrid 4 days remote 1 day in office)

FreedomCare

Springfield, MO • On-site, Remote

$16.25 - $21.50/hr

Full-time

Medical, Retirement

Re-posted 11 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

49th of 242 rated social care providers

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Springfield, MO.
This is a hybrid role with 4 days remote and 1 day per week in our Springfield, MO office. Monday through Friday 9AM to 6PM WEEKENDS OFF!
Department & Position Overview:
People on our team all possess a real passion for helping people, which is one of our company's core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.
Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.
Every Day You Will:
  • Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare.
  • Provides necessary documentation and requirements with Missouri Medicaid, patients' insurance and the Patient's Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care.
  • Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance.
  • Provide high-level customer service through one-call resolution, as measured by "no need for additional follow up" demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor.
  • Consistently meets monthly performance metrics of starting patients on Care and call handling
  • Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
  • Manage a high open caseload until the enrollment process is complete
  • Consistently meet monthly completed starts of care
  • Provide exceptional customer service and positive experience for potential patients/caregivers
  • Regular communication with a variety of health plans regarding patient benefits and authorizations
  • Navigate multiple systems and portals to determine eligibility and obtain authorization

Ideal Candidate Will Possess:
  • Must be able to commute into Springfield, MO office 1 time a week, this is a hybrid role
  • Experience in high-volume inbound and outbound call environment
  • Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
  • Must have poise and patience when dealing with clients
  • Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
  • Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
  • Keen attention to detail, metrics driven, excellent time management skills
  • High empathy and collaborative team player
  • Flexibility and openness, as the role and responsibilities may change and/or evolve as we grow!

Nice-to-Haves:
  • 2+ years of relevant experience in a similar position is preferred
  • Salesforce experience
  • 2+ years of customer service experience
  • Bilingual in Spanish, or other languages desired
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$20-$23 USD

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