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Remote Customer Support Jobs in Springfield, MO (NOW HIRING)

GRVTY

Technical Scientist - SME

Springfield, MO · On-site +1

$150K - $235K/yr

Experience supporting collection planning and requirements definition for remote sensing systems ... We partner with our customers to help them overcome challenges in every corner of technology and ...

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micro1 AI

AI Trainer - Microbiology Expert

Springfield, MO · Remote

$70 - $90/hr

Remote micro1 is engaging Microbiologists to contribute their scientific expertise to a unique ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Springfield, MO

Remote Customer Support information

See Springfield, MO salary details

$9

$21

$52

How much do remote customer support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote customer support in Springfield, MO is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Springfield, MO?

The most popular types of Customer Support jobs in Springfield, MO are:

What are popular job titles related to Remote Customer Support jobs in Springfield, MO?

For Remote Customer Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Springfield, MO look for?

The top searched job categories for Remote Customer Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Remote Customer Support jobs?

Cities near Springfield, MO with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Springfield, MO as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,841 per year, or $21.1 per hour.

Assistant Project Coordinator - Project Solutions

Border States Industries, Inc.

Springfield, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Border States rating

8.0

Company rating: 8.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

117th of 418 rated retail wholesalers

Job description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Phoenix, AZ This can be a remote work position from any of our Border States locations. 

Application Deadline: August 10, 2026.

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Assistant Project Coordinator Project Solutions provides project coordination skills for managing contractor projects. Aims to learn project management skills for managing projects.  Coordinates the flow of material from the planning phase to the completion of each assigned project.  Coordinates the schedule of jobs being handled, maintains accurate database on current projects, and assures required specifications are met for all jobs in progress. Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures. Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.

Responsibilities

Essential Functions

  • An apprentice-based position focused on training for managing projects from inception to closure.
  • Support Project Coordinators with complex projects by assisting with project reports, tracking, submittals, billing issues, returns, PODs/packing slips, delivery issues, project-related communication, and order entry/order revisions. 
  • Coordinates with project team members and stakeholders to ensure timely completion of tasks. 
  • Projects may deal with substations, power transmission, wind and solar energy, data Telco, HV industrial, commercial or residential construction and industrial
  • Assists in coordinating the flow of material from the project award phase to the completion of each assigned project.
  • Skilled in time management -Prioritizing tasks effectively to meet deadlines without sacrificing quality.
  • Ensures quality customer support, through order entry expediting, pricing, billing, submittals, follow-up, returns, weekly project reporting, and other value-added services, as required. 
  • Provides customers with timely follow-up on inquiries and requests as required.
  • Coordinates the schedule of jobs being handled, maintains accurate database on current projects, and assures 
  • Maintains a high level of teamwork and communication in ensuring a balanced workload within the team. 
  • Completes project group job account form with customer information for each project handled.
  • Consistently provides responsive, quality service to our customers. 
  • Actively participates in coordinating, analyzing, and acting upon information and feedback on customer needs, pricing, products, competition, and procedures.
  • Provides assistance in purchasing functions, product evaluations, inventory management, pricing development, and other related services.
  • Responsible for supporting completion of each assigned project. 
  • Coordinates with the Credit and Collection team to resolve customer-billing problems resulting from errors in the quotations process, pricing, shipping, delivery or other customer service/credit areas. 

Non-essential Functions

  • Responsibilities may include supporting all or some of the following: product application and support, estimating, procurement, material management, staging, kitting, storage, job site delivery, back hauling and project close out. 
  • May develop quotations for customers within the company profit objectives and guidelines. 
  • May assist with negotiating with vendors for best pricing and best delivery of products to customers and/or jobsites
  • Provides customers with timely follow-up on requests. 
  • Attends training programs, as required. 
Qualifications
  • Minimum of a business or trade degree preferred or the equivalent in work experience. 
  • Minimum of 2 years of prior customer service, quotation or sales experience with strong knowledge of electrical products and utility systems preferred. 
  • Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies preferred. 
  • Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software preferred.
Skills and Abilities
  • Technical ability to understand electrical systems and product applications with prior electrical distribution experience preferred. 
  • Technical ability to read specifications and drawings highly preferred. 
  • Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize and work well on a team. 
  • Ability to effectively plan and organize and work well on a team.
  • Excellent customer service skills include being competent, accurate, responsive and engaged.
Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%

  • Lift from Waist:
    • < than 10 lbs. - Not at all
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Lift from Floor:
    • < than 10 lbs. - Frequently
    • 10 to 25 lbs. - Frequently
    • 26 to 50 lbs. - Occasionally
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Carried for Distance:
    • < than 10 lbs. - Not at all
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
Physical Activity

Frequency at which you would do the following in a typical day:

  • Sitting (a continuous period of being seated) - Continuously
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Frequently
  • Bending/stooping (downward and forward) - Frequently
  • Crawling (moving about on hands and knees or hands and feet) - Not at all
  • Climbing/Walking Stairs (ascending or descending) - Frequently
  • Reaching (extending arms in any direction) - Frequently
  • Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Occasionally
  • Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
  • Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
  • Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
  • Grasping (Applying pressure to an object with the fingers and palm) - Continuously
  • Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
  • Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
  • Driving (the control and operation of a motor vehicle) - Occasionally
  • Desk work (work usually performed at a desk) - Continuously
  • Use of a computer - Continuously
  • Use of a telephone - Frequently
  • Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Occasionally
  • Travel (travel needed to perform job duties) - Occasionally
Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.

Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It's not just the law.  It's something  we've believed in since our founding.  We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

  • Criminal background check (required for all positions)
  • Motor Vehicle Record (MVR) check (required for positions involving driving)
  • Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

What Border States employees say

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