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Remote Customer Support Jobs in Decatur, TX (NOW HIRING)

Addison Group

Banking Client Support Specialist

Fort Worth, TX · Remote

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Hybrid schedule with onsite requirements Tuesday-Thursday and remote flexibility Monday and Friday ... Qualifications: * 3+ years of experience in banking operations, financial services, customer ...

Hopesglobalgetaways

Customer Care Coordinator

Denton, TX · Remote

$17 - $22/hr

... Customer Care Coordinator. In this role, you\'ll support clients as they prepare for upcoming ... remote work environment * Flexible scheduling options designed to support independent workflow

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Decatur, TX

Remote Customer Support information

See Decatur, TX salary details

$9

$20

$51

How much do remote customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer support in Decatur, TX is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $10.72 and $23.65 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Decatur, TX?

The most popular types of Customer Support jobs in Decatur, TX are:

What are popular job titles related to Remote Customer Support jobs in Decatur, TX?

For Remote Customer Support jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Decatur, TX look for?

The top searched job categories for Remote Customer Support jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Remote Customer Support jobs?

Cities near Decatur, TX with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Decatur, TX as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,084 per year, or $20.7 per hour.

Partner Success Specialist--Tier 1 (Remote)

Teaching Strategies, LLC

Denton, TX • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Partner Success Specialist--Tier 1 (Remote)
Department: Partner Success
Employment Type: Full Time
Location: Denton, Texas
Description
Be a Part of our Team!
Join a working family that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.
Specific Roles & Responsibilities:
Specific Roles & Responsibilities:
  • Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience
  • Manage implementation and onboarding of all new and renewing partners
  • Understand and anticipate customer's needs
  • Identify decision makers, stakeholders, and users for the customer
  • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
  • Develop product knowledge expertise in order to guide customers to realize value quickly
  • Project manage new client implementations via email, phone, and web-based tools
  • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
  • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
  • Identify churn risks and develop proactive plans to increase customer retention.
  • Conduct onboarding webinars for multiple customers with expert presentation skills.
  • Performance will be measured by overall customer satisfaction metrics as well as retention rates.
  • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
  • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
  • Work with the Support and development teams on improving the product based on customer feedback
  • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

Qualifications:
  • Experience with Teaching Strategies products and services highly preferred
  • 2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success
  • Bachelor's Degree in business, education or other related areas required
  • Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).
  • Experience with Salesforce or another CRM solution is highly desired
  • Superior organizational capabilities and time management skills are a must
  • Must have proven track record and capabilities for delivering excellent customer experiences
  • Must have strong analytical, problem solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Effective organizational skills
  • Effective presentation skills

Why Teaching Strategies
At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.
Let's open the door to your career at Teaching Strategies!
Some additional benefits & perks while working with Teaching Strategies
Teaching Strategies offers our employees a robust suite of benefits and other perks which include:
  • Competitive compensation package
  • Employee Equity Appreciation Program
  • Health and wellness insurance benefits
  • 401k with employer match
  • Flexible work environment
  • Unlimited paid time off (which includes paid holidays and Winter Break)
  • Paid parental leave
  • Tuition assistance, professional development, and opportunities for career growth
  • Best in class technology equipment for every employee
  • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.
Equal Employment Opportunity (EEO)
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)

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