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Director Customer Support Jobs in Decatur, TX (NOW HIRING)

Home Depot

Store Support

Gainesville, TX · On-site

$13.50 - $17/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Southlake, TX · On-site

$14 - $17.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Fort Worth, TX · On-site

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Fort Worth, TX · On-site

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Fort Worth, TX · On-site

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

All Points North

Client Support Associate

Keller, TX · On-site

$16 - $20/hr

The Client Support Associate involved in the day to day operations of the client milieu. The CSA ... with direct guest/client care, experience in clinical documentation systems Special Skills ...

Home Depot

Store Support

Roanoke, TX · On-site

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Roanoke, TX · On-site

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lake Worth, TX · On-site

$14 - $17.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Southlake, TX · On-site

$14 - $17.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Denton, TX · On-site

$14 - $17.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Gainesville, TX · On-site

$13.50 - $17/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Keller, TX · On-site

$13.50 - $17/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

All Points North

Client Support Associate

Fort Worth, TX · On-site

$16 - $20/hr

The Client Support Associate involved in the day to day operations of the client milieu. The CSA ... with direct guest/client care, experience in clinical documentation systems Special Skills ...

Home Depot

Store Support

Fort Worth, TX · On-site

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Decatur, TX

Director Customer Support information

See Decatur, TX salary details

$34.9K

$110.3K

$175.7K

How much do director customer support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director customer support in Decatur, TX is $110,255.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,900.00 and $131,900.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Decatur, TX?

The most popular types of Customer Support jobs in Decatur, TX are:

What job categories do people searching Director Customer Support jobs in Decatur, TX look for?

The top searched job categories for Director Customer Support jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Director Customer Support jobs?

Cities near Decatur, TX with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $110,255 per year, or $53 per hour.

Customer Support Specialist

Fort Worth, TX • On-site, Remote

Point of Rental Software
Software Development • 201 - 500 employees
Learn more about Point of Rental Softwareexternal

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

About Point of Rental...
At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, the United Kingdom, and Australia, but we're run like a family business - the meetings are few, and the bonding opportunities are genuine. And though we're in an industry based on the concept of taking items only as long as you need them before returning them, we're fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We'll make your best better.
About the role...
We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem on their own - but work within POR to assist and delight our customers.
Duties & Responsibilities
  • Act as first point of contact for POR customers (Phone, email, chat)
  • Respond to customer requests for assistance
  • Use knowledge and skills to address customer's needs and resolve basic problems within existing specifications and defined standards
  • Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
  • Provide timely follow-up to customers and an exceptional support experience
  • Provide thorough and complete case notes and documentation of customer issues
  • Prioritize incoming issues and route to the appropriate resources for resolution
Qualifications & Skills
  • Excellent customer service attitude
  • Team player
  • Demonstrated verbal and written communication skills
  • Time Management and problem-solving skills
  • Attention to detail and ability to collect and document detailed information regarding customer issues
  • Ability to listen intently and understand underlying concerns
  • Ability to empathize and relate to customers
  • Ability to navigate any question or issue and direct customer to the right person or team to assist
  • Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
  • Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
  • Project Management, technical aptitude, and analytical skills a plus
Job Type:Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision), 120 Hours PTO, 100% 401(k) Matching (Up to 4%). M-F, Day-Time work schedule. Open to On-Site, Hybrid, and Remote Work Environments.
The base pay range for this position is $50,000 to $55,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors.
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.
Employment Type: Full Time-Salary

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