Customer Support Associate Jobs in Decatur, TX (NOW HIRING)

Title: Office Support Associate

Employee Classification: Office Support Associate

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Ryan College of Business

Department: UNT-RCOB-Dean's Office-131100

Job Location: Denton

Salary: $32,000.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The G. Brint Ryan College of Business is the choice of nearly 9,000 students, making it one of the largest business schools in the nation. Since 1961, the college has been continuously accredited by the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of the world's best business schools. Nationally recognized, cutting-edge degrees enable students to learn beyond the classroom, preparing them to become leaders in their fields.

Position Overview

The Office Support Associate provides comprehensive administrative, clerical, and front-office support for the Dean's Office of the G. Brint Ryan College of Business. This role serves as the primary point of contact for students, faculty, staff, donors, vendors, and campus partners, ensuring professional, accurate, and timely service. The position supports daily office operations, building coordination, communication workflows, and internal processes that enable the effective functioning of the Dean's Office and broader college operations. The role requires strong organizational skills, discretion, sound judgment, and the ability to manage multiple priorities in a fast-paced academic environment.

Minimum Qualifications

High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

The successful candidate will demonstrate strong leadership qualities, including the ability to take initiative, assume responsibility, and make sound decisions in a fast-paced environment. This role requires independent judgment to assess situations, prioritize needs, and take appropriate action while recognizing when to escalate issues. Advanced customer service and communication skills are essential for managing sensitive or complex interactions professionally. The position requires strong organizational skills, the ability to manage multiple priorities, and proficiency in Microsoft Office applications. The Office Support Associate must maintain accurate and confidential records, understand basic accounting and cash-handling procedures, interpret and explain policies and guidelines, and communicate effectively in writing. The role requires the ability to work independently while coordinating effectively with faculty, staff, leadership, and student employees, and to exercise discretion, tact, and professionalism at all times.

Preferred Qualifications

The preferred candidate will hold a bachelor's degree or an equivalent combination of education and experience, with three or more years of progressively responsible office administration or business operations experience. Experience in a higher education or similarly complex administrative environment is preferred. The ideal candidate demonstrates strong problem-solving skills, sound judgment, initiative, and the ability to independently assess situations and make well-reasoned decisions with a high level of attention to detail.

Required License/Registration/Certifications

None

Job Duties

• Serves as the primary point of contact for the Dean's Office, providing professional, accurate, and responsive customer service. 
• Independently assess inquiries and situations, route matters appropriately, and exercise judgment in handling sensitive or escalated issues. 
• Performs core administrative functions, including correspondence, scheduling, records management, meeting support, and reporting.
• Supports daily operations by coordinating building and facilities needs, monitoring shared spaces, and assisting with space and event readiness. 
• Provides guidance and task direction to student employees to ensure workflow continuity and operational efficiency. 
• Coordinates mail, supplies, inventory, and required logs in compliance with university procedures. 
• Secures and processes checks and confidential records in accordance with cash-handling and institutional policies. 
• Prepares meeting minutes and supports routine internal communications and compliance-related notifications. 
• Performs additional duties as assigned to support the mission and operations of the Dean's Office and the G. Brint Ryan College of Business. 

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 20 pounds.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8 am - 5 pm; standard business hours with occasional flexibility based on operational needs.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.