Customer Support Associate Jobs in Decatur, TX (NOW HIRING)

All Points North (APN) is seeking a dependable and compassionate Client Support Associate to join our clinical operations team. In this role, you'll be the backbone of our day-to-day milieu operations, collaborating with clinicians, nursing staff, hospitality teams, and case management to ensure seamless delivery of quality care and exceptional client experiences.

This is an ideal opportunity for someone passionate about supporting others, who thrives in a collaborative healthcare environment, and is committed to making a meaningful difference in clients' lives. You'll work at the intersection of clinical care and hospitality, helping to coordinate systems, measure outcomes, and create a welcoming environment where healing can happen. We provide comprehensive training to the right candidate, and while previous healthcare experience is helpful, it's not required—we're looking for your heart and dedication.

• Collaborate daily with clinical teams, nursing staff, hospitality, case management, and other caregivers to coordinate quality care and services
• Complete and distribute daily census reports, continuously improving census accuracy and related projects
• Produce timely and accurate information for department heads regarding guest and departmental needs
• Work closely with case management to coordinate admissions, discharges, and ongoing case management tasks
• Set up and manage KIPU EMR accounts and access levels to ensure system integrity and compliance
• Review, aggregate, and report on patient outcome and satisfaction data to support performance improvement
• Ensure all electronic health records are accurately entered and signed in KIPU
• Support the development and implementation of clinic policies and protocols
• Use computer systems to admit and discharge patients, coordinate follow-up appointments, and facilitate specialist referrals
• Create efficient systems and workflows to enhance clinic operations
• Attend, scribe, and document notes in KIPU for clinically facilitated process, trauma, and experiential groups
• Successfully plan and facilitate psychoeducational groups
• Provide client transportation and facility transportation as needed
• Collaborate across departments on performance improvement initiatives and special projects
• Perform other duties as assigned to support the team and APN operations

• High school diploma or GED
• Valid driver's license with acceptable driving record
• 2+ years of experience working in clinical or hospitality settings with direct guest/client care
• Experience with clinical documentation systems (KIPU experience preferred)
• Ability to communicate respectfully and work effectively as part of a team
• Ability to follow instructions, policies, safety procedures, and established workflows
• Dependable attendance and the ability to work the required on-site schedule
• Ability to stand for extended periods (8+ hours) and perform physical tasks including squatting, bending, kneeling, and lifting up to 50 lbs

• Associate's degree in Social or Human Services
• Proficiency with Microsoft Office Suite and web-based applications
• Experience in behavioral health or mental health settings
• Bilingual English/Spanish skills
• Basic understanding of medical and clinical terminology

• Dependability: Arrive on time, communicate appropriately, and follow through on assigned responsibilities with consistency and reliability.
• Teamwork: Support coworkers and contribute to a respectful, collaborative work environment that prioritizes client care.
• Compassion: Treat clients, guests, and team members with patience, dignity, and genuine care.
• Attention to Detail: Follow procedures carefully, complete documentation accurately, and ensure all records are properly maintained.
• Professionalism: Maintain appropriate boundaries, confidentiality, and respectful communication in all interactions.
• Adaptability: Remain flexible and respond calmly when priorities or needs change; embrace learning and growth opportunities.
• Communication Skills: Communicate clearly and effectively with diverse team members and clients from all backgrounds.
• Ethical Standards: Demonstrate high moral and ethical values in all professional interactions and decision-making.

The physical requirements described below are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, and remain mobile for extended periods (8+ hours per shift)
• Ability to sit and work at a computer/phone workstation regularly
• Ability to bend, stoop, kneel, squat, reach, push, and pull as needed
• Ability to lift and carry up to 50 pounds regularly
• Ability to use office equipment, computers, copy machines, iPads, and company software systems
• Reliable transportation and valid driver's license for client and facility transportation
• Ability to work in a clinical healthcare environment with varying noise levels and client populations

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and paid holidays
• Employee assistance and wellness benefits
• Access to employee discounts through the Insperity Perks program, including AT&T, BetterHelp, Talkspace, AAA, pet insurance, and more
• A supportive, mission-driven work environment

At All Points North, we believe in the power of the individual. We seek team members who share our values and passion for bringing high-quality care, hope, opportunity, and restoration to the lives of those we are privileged to serve. Our team is dedicated to creating a supportive, inclusive environment where both clients and employees can thrive. Join us in making a real difference in people's lives.

All Points North is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.