Director Customer Support Jobs in Decatur, TX (NOW HIRING)

Location & Work Arrangement

This is a hybrid position based in the Dallas-Fort Worth (DFW) area and requires regular in-office attendance.

Through October 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas, 1 to 3 days per week as required to support training, collaboration, coaching, decision-making, and business outcomes.

EWN's headquarters will be relocating to 1301 Solana Blvd, Westlake, TX 76262, Suite 1100, with an estimated date of November 1, 2026. Employees will work onsite Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is an essential function of this role.

Relocation assistance is not provided.

Compensation

• $43,696 - $50,000 (Level and starting compensation will be determined based on qualifications, skills, and relevant experience.)

About Us

At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.

About the Role

We are seeking a customer-focused and solutions-oriented Customer Service Representative (CSR) to join our team. In this role, you will serve as a frontline resource for customers by responding to inquiries, troubleshooting issues, providing guidance on EWN products and services, and helping customers successfully navigate our platform.

This position is ideal for individuals who enjoy helping others, solving problems, learning new systems, and working in a collaborative environment. Whether you're building a customer service career or looking to expand your experience in SaaS technology and client support, you'll play an important role in delivering a positive customer experience and supporting customer success.

Please Note: We do not sponsor employment visas for this position (including H-1B or other employment-based visas).

What You'll Do

As a Customer Service Representative, you will:

• Respond to customer inquiries through phone, email, chat, and other communication channels while delivering a positive customer experience.
• Assist customers with account access, system navigation, product questions, and basic troubleshooting.
• Investigate customer issues, gather relevant information, and resolve or escalate concerns as appropriate.
• Document customer interactions, support activities, and issue resolution efforts within designated systems.
• Educate customers on available features, functionality, and resources to support successful platform usage.
• Collaborate with internal stakeholders to resolve customer issues and provide timely follow-up.
• Maintain accuracy while managing multiple customer requests and competing priorities.
• Identify customer needs and route opportunities or concerns to the appropriate internal teams.
• Contribute to continuous improvement efforts by sharing feedback and identifying recurring customer issues.

What You'll Bring

Required Skills & Experience

• High School Diploma or equivalent.
• At least six (6) months of customer service, technical support, sales support, or other customer-facing experience.
• Experience using computers, web-based applications, Microsoft Office, or similar business systems.
• Strong verbal and written communication skills.
• Demonstrated problem-solving ability and attention to detail.
• Ability to manage multiple priorities while maintaining a high level of customer service.

Preferred Skills & Experience

• Experience using Salesforce or a similar CRM platform.
• Experience supporting customers in a SaaS, technology, compliance, or service-based environment.
• Previous technical support or customer support experience.
• Experience working with customers through phone, email, or ticketing systems.
• Oil, gas, energy, or SaaS industry experience.

What We Offer

• Work with a collaborative and supportive team.
• Build expertise in customer service, problem-solving, and SaaS technology.
• Gain exposure to a growing technology company serving the energy industry.
• Receive training and development to strengthen your professional skills.
• Make a direct impact on customer satisfaction and success.
• Contribute to products and services that help organizations operate safely, efficiently, and compliantly.

Who We're Looking For

We're looking for someone who is:

• Passionate about helping customers.
• Curious, adaptable, and eager to learn.
• A strong communicator who enjoys solving problems.
• Organized and able to manage multiple priorities.
• Collaborative and committed to supporting team success.
• Dependable, accountable, and customer-focused.

Benefits

(Dependent on eligibility and plan selection)

• Medical, Dental, and Vision plans - EWN covers upfront costs for employees and eligible dependent children
• Voluntary benefits (life insurance, shortterm disability, etc.)
• Retirement plan with company match (up to 4%)
• Flexible Spending Accounts (Health & Dependent Care)
• Health Reimbursement Account (HRA)
• Employerpaid life and short-/long-term disability Insurance
• Paid Parental Leave

Work Details

• Location: Hybrid office, and home office
• Schedule: Monday-Friday, various shifts between 6:00 AM and 6:00 PM CT
• Environment: Office, home office, and occasional field work

EEO Statement

EWN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Applicants may be subject to a background check and drug screen. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.

Application Deadline

Applications are accepted on a rolling basis.