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Remote Customer Support Representative Assistant Jobs in Raleigh, NC

VitalEdge Technologies

Customer Support Rep

Cary, NC · On-site

$17.25 - $22.25/hr

Develop in-depth expertise in our suite of applications to assist customers effectively ... Ability to coordinate with remote development teams, including during non-traditional business ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

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All JobsRemote Customer Support Representative Assistant JobsRemote Customer Support Representative Assistant Jobs in Raleigh, NC

Remote Customer Support Representative Assistant information

See Raleigh, NC salary details

$14

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$23

How much do remote customer support representative assistant jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote customer support representative assistant in Raleigh, NC is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $21.49 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Raleigh, NC? The most popular types of Remote Customer Support Representative jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Raleigh, NC? For Remote Customer Support Representative Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Support Representative Assistant jobs? Cities near Raleigh, NC with the most Remote Customer Support Representative Assistant job openings:
Remote Customer Support Representative Assistant jobs near you

Customer Support Rep

VitalEdge Technologies

Cary, NC • On-site

$17.25 - $22.25/hr

Other

Posted 17 days ago

Job description

Customer Support Representative

As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and operational issues. Your ability to diagnose problems, provide solutions, and enhance support processes will be critical in driving customer success. Additionally, you will work closely with the account management team to improve the overall customer experience and provide feedback to product and development teams for continuous improvement.

Responsibilities

  • Manage and prioritize support tickets received through the Zendesk portal
  • Troubleshoot customer issues, identifying root causes and implementing resolutions
  • Develop in-depth expertise in our suite of applications to assist customers effectively
  • Collaborate with product and development teams to resolve complex technical issues
  • Work closely with account managers to ensure customer concerns are addressed comprehensively
  • Provide clear and professional communication with customers through multiple channels
  • Lead customer discussions and training sessions on application usage and best practices
  • Identify trends in customer support requests and provide insights for product improvements
  • Maintain detailed documentation of customer interactions and resolutions

Required Skills & Education

  • 1-2 years of experience providing customer support in SaaS environment
  • Bachelor's degree
  • Rental business experience in the heavy equipment industry
  • Strong understanding of rental operations, ideally with experience at a rental counter
  • Exceptional interpersonal and problem-solving skills
  • Strong verbal and written communication abilities
  • Ability to lead virtual meetings and training sessions
  • Self-starter with excellent time management and multitasking skills
  • Passion for technology and learning new software applications
  • Ability to coordinate with remote development teams, including during non-traditional business hours
  • Effective in a fast-paced, team-oriented environment

Preferred Experience

  • Background in business administration, customer service, or information technology
  • Familiarity with Zendesk and other customer support tools

VitalEdge is an Equal Opportunity Employer

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