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Entry Level Remote Customer Support Representative Jobs in Raleigh, NC

VitalEdge Technologies

Customer Support Rep

Cary, NC · On-site

$17.25 - $22.25/hr

Customer Support Representative As a Customer Support Representative, you will be the first line of ... Ability to coordinate with remote development teams, including during non-traditional business ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · Remote

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsEntry Level Remote Customer Support Representative JobsEntry Level Remote Customer Support Representative Jobs in Raleigh, NC

Entry Level Remote Customer Support Representative information

See Raleigh, NC salary details

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How much do entry level remote customer support representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for entry level remote customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Remote Customer Support Representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What are Entry Level Remote Customer Support Representatives?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Customer Support Representative, and why are they important?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.
What are the most commonly searched types of Remote Customer Support Representative jobs in Raleigh, NC? The most popular types of Remote Customer Support Representative jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Raleigh, NC? For Entry Level Remote Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Customer Support Representative jobs in Raleigh, NC look for? The top searched job categories for Entry Level Remote Customer Support Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Remote Customer Support Representative jobs? Cities near Raleigh, NC with the most Entry Level Remote Customer Support Representative job openings:
Entry Level Remote Customer Support Representative jobs near you

Customer Support Rep

VitalEdge Technologies

Cary, NC • On-site

$17.25 - $22.25/hr

Other

Posted 17 days ago

Job description

Customer Support Representative

As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and operational issues. Your ability to diagnose problems, provide solutions, and enhance support processes will be critical in driving customer success. Additionally, you will work closely with the account management team to improve the overall customer experience and provide feedback to product and development teams for continuous improvement.

Responsibilities

  • Manage and prioritize support tickets received through the Zendesk portal
  • Troubleshoot customer issues, identifying root causes and implementing resolutions
  • Develop in-depth expertise in our suite of applications to assist customers effectively
  • Collaborate with product and development teams to resolve complex technical issues
  • Work closely with account managers to ensure customer concerns are addressed comprehensively
  • Provide clear and professional communication with customers through multiple channels
  • Lead customer discussions and training sessions on application usage and best practices
  • Identify trends in customer support requests and provide insights for product improvements
  • Maintain detailed documentation of customer interactions and resolutions

Required Skills & Education

  • 1-2 years of experience providing customer support in SaaS environment
  • Bachelor's degree
  • Rental business experience in the heavy equipment industry
  • Strong understanding of rental operations, ideally with experience at a rental counter
  • Exceptional interpersonal and problem-solving skills
  • Strong verbal and written communication abilities
  • Ability to lead virtual meetings and training sessions
  • Self-starter with excellent time management and multitasking skills
  • Passion for technology and learning new software applications
  • Ability to coordinate with remote development teams, including during non-traditional business hours
  • Effective in a fast-paced, team-oriented environment

Preferred Experience

  • Background in business administration, customer service, or information technology
  • Familiarity with Zendesk and other customer support tools

VitalEdge is an Equal Opportunity Employer

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