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Remote Customer Support Engineer Jobs in Spokane, WA

Lead EPC Substation Project Engineer

Spokane, WA · On-site +1

$99K - $126K/yr

This role has remote working capabilities, but candidates should be located in the Pacific ... Provide technical oversight, direction, and support for project teams. * Assure proper ...

Lead Engineer - Mechanical

Spokane, WA · On-site +1

$95K - $140K/yr

Provides engineering analysis to support sales and early design efforts. * Defines, communicates ... Customer Relations * Attends regular design meetings with customers and external stakeholders.

Engineer, E&I

Spokane, WA · On-site +1

$140K - $180K/yr

We support utilities, developers, and municipalities with EPC services and project development ... Remote Appcast (For Export): #appred

This is a remote position, but if you're near one of our local offices, you're welcome to come ... to support better decision making in the business. * Experience hosting and operating data ...

This is a remote position, but if you're near one of our local offices, you're welcome to come ... We use levels instead of traditional titles because they give us more flexibility to support career ...

Be Seen First

We offer comprehensive training and licensing support, and as you progress, the opportunity to ... customer service, or leadership is a plus Strong communication skills (written and verbal) in ...

New

Be Seen First

We offer comprehensive training and licensing support, and as you progress, the opportunity to ... customer service, or leadership is a plus Strong communication skills (written and verbal) in ...

New

Be Seen First

We offer comprehensive training and licensing support, and as you progress, the opportunity to ... customer service, or leadership is a plus Strong communication skills (written and verbal) in ...

New

Showing results 21-40

Remote Customer Support Engineer information

See Spokane, WA salary details

$39.4K

$79.4K

$109.7K

How much do remote customer support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote customer support engineer in Spokane, WA is $79,443.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $91,000.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Spokane, WA? For Remote Customer Support Engineer jobs in Spokane, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Spokane, WA look for? The top searched job categories for Remote Customer Support Engineer jobs in Spokane, WA are:
What cities near Spokane, WA are hiring for Remote Customer Support Engineer jobs? Cities near Spokane, WA with the most Remote Customer Support Engineer job openings:

Oracle Customer Care & Billing (CC&B) Consultant

Stem Xpert

Spokane, WA • Remote

$20 - $24.75/hr

Full-time

Re-posted 5 days ago


Job description

Company Description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.
We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D
Recognitions:
2015 -America's Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America's Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 - DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK
Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration

Job Description

Required:

Oracle CC&B (Customer Care and Billing) AMS Team Lead.

Resolve L2 and L3 tickets.

Guide remote/offshore team.

First point of contact for the client.

AMS Support for Oracle CC& B and Maximo

Additional Information

Regards,

Aravind Jakku

aravind.j@tekwissen .com

734-619-8931


stem xpert logo

About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012