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Remote Customer Support Engineer Jobs in Santa Rosa, CA

ABB

Utility Sales Support

CA · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... engineering, business or related field preferred * Minimum 3 years of technical customer support ...

ABB

Protection and Control Engineer

CA · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

InsuraTec

Sales Representative (Remote)

Windsor, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Napa, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Novato, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Petaluma, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Sonoma, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Orchard Robotics

Customer Success Manager

Santa Rosa, CA · Remote

$105K - $145K/yr

Have significant ownership over our customer support - talking with our customers on a daily basis ... Ability to effectively communicate technology topics from our engineering team to our customers.

MonetizeNow

Senior Software Engineer (backend)

Bodega Bay, CA · Remote

$145K - $191K/yr

... support their rapid growth. We are building the first elegant solution for API-centric Saas ... Ensure our software is working correctly and fix any customer issues with passion and dedication.

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Santa Rosa, CA

Remote Customer Support Engineer information

See Santa Rosa, CA salary details

$42.6K

$85.9K

$118.6K

How much do remote customer support engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote customer support engineer in Santa Rosa, CA is $85,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Santa Rosa, CA?

For Remote Customer Support Engineer jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Santa Rosa, CA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote Customer Support Engineer jobs?

Cities near Santa Rosa, CA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Santa Rosa, CA as of June 2026, with employment types broken down into 77% Full Time, 13% Part Time, 6% Temporary, and 4% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $85,902 per year, or $41.3 per hour.

OMS Support Engineer

Embtel Inc

Bodega Bay, CA • Remote

Contractor

Re-posted 15 days ago

Job description

We EMBTEL, Inc one of the fastest growing IT Staffing & Recruitment Company in the US. We are U.S. Federal Govt. approved vendor and Certified Minority Business Enterprise (MBE) company. We have an urgent requirement with our client/Implementation partner. The job details are given below - https://embtel.com/careers/ https://www.linkedin.com/jobs/search/?f_C=15556444&geoId=92000000

Client : TCS

Title : OMS Support Engineer

Location : Bay Area California (Remote)

Duration : 12+ Months

skills:

  • At least 4 years of experience in working (implementation/support) on a DMS (Distribution Management System) or OMS (Outage Management System) products like Schneider Electric ADMS, ABB DMS (preferred),
  • Experience on ABB OMS configurations and application development in Smart Grid area.
  • Strong analytical and communication skills.
  • Working knowledge of Software development methodologies like waterfall, Agile
  • Ability to understand Business requirement and Business Requirements mapping to functional design
  • Ability to validate alignment of Data, Integration and test requirements
  • Strong Understanding of Network Topology build requirements
  • Knowledge of Outage management business processes for Planned, Unplanned outages
  • Understanding of integration technologies used in OMS space.
  • Ability to work in an Onshore/Offshore global delivery model

We EMBTEL, Inc one of the fastest growing IT Staffing & Recruitment Company in the US. We are U.S. Federal Govt. approved vendor and Certified Minority Business Enterprise (MBE) company. We have an urgent requirement with our client/Implementation partner. (https://embtel.com/careers/ https://www.linkedin.com/jobs/search/?f_C=15556444&geoId=92000000)

EMBTEL logo

About EMBTEL

Sourced by ZipRecruiter

Embtel, Inc was established in year 2011. Embtel isn’t just any IT staffing and recruiting firm. We firmly believe in the importance of people. Personal relationships are incredibly valuable to what we do. To that end, we work hard to make sure both clients and employees are satisfied with their placement. We want our employees to shine and our clients to be satisfied. The climate in our office is a positive one. We work hard. We have fun. We exchange the occasional high five. We believe a positive atmosphere leads to positive results. We trust our employees. We understand their needs. We make things happen. We’ve been excelling in IT solutions since 2005. Our organized, unique approach has yielded quality results time after time. And, we’ll continue to do it this way.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Fremont, CA, US

Year founded

2011

Social media

Facebook

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