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Remote Customer Support Engineer Jobs in Irvine, CA

59 Pines

Remote Customer Support Specialist

Laguna Beach, CA · Remote

$50K - $75K/yr

We're hiring a Customer Support Specialist to be the first human our early users reach -- questions ... About Us We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch ...

New

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ... Coordinate engineers and vendors to resolve installation problems. * Understanding of how solar ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

The Customer Support Specialist manages incoming customer support issues, ensuring timely ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

ForgeFit

Remote Customer Service Specialist

Long Beach, CA · On-site +1

$18 - $23.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and complaints, providing prompt and effective resolutions. * Collaborate with vendors and internal teams ...

KEYENCE

Field Application Engineer '27

Costa Mesa, CA · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Irvine, CA

Remote Customer Support Engineer information

See Irvine, CA salary details

$41.9K

$84.3K

$116.5K

How much do remote customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer support engineer in Irvine, CA is $84,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $96,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Irvine, CA?

For Remote Customer Support Engineer jobs in Irvine, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Irvine, CA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Irvine, CA are:

What cities near Irvine, CA are hiring for Remote Customer Support Engineer jobs?

Cities near Irvine, CA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Remote Customer Support Specialist

59 Pines

Laguna Beach, CA • Remote

$50K - $75K/yr

Contractor

Posted 3 days ago

New

Job description

We're hiring a Customer Support Specialist to be the first human our early users reach — questions, onboarding, and the follow-through that turns a first login into a habit.

Summary
  • Flexible Title: Can tailor to reflect your skills & experience.
  • Flexible Time: Can do full-time, part-time, side-gig (off-hours), or fractional (contract).
  • Flexible Commitment: Can do short-term, long-term, or intermittent.

Why so flexible? We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours.

About Us

We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast.

About The Role

We're onboarding our first wave of users — busy professionals and business owners who value their time. They don't need a script. They need someone fast, organized, and actually helpful when they have a question, hit a wall, or want to do more.

This is customer support with a relationship bar: answer people, unblock them, make sure nobody sits in an inbox. Warmth and follow-through beat canned macros. You'll be the human touchpoint for people who are used to working through relationships.

Compensation

Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome.

What You'll Do in Your First 7 Days
  • You've reviewed who our early members are and what they care about
  • You've gone through the platform yourself and can navigate it confidently
  • You've responded to your first batch of user questions
  • You've attended your first team meeting and understand how user feedback flows to product
  • The team knows who you are, why you're here, and how you'll work together
What You'll Do Ongoing
  • Be the first point of contact — reply to questions, troubleshoot, and make sure people feel heard
  • Onboard new members — get them through first steps so they see value quickly
  • Keep the inbox honest — nothing sits; you close the loop
  • Relay user feedback — you're the voice of the user internally
  • Build relationships — our users value a person over an automated reply
What We're Looking For

Must-haves:

  • 1–3 years in customer support, customer success, client services, or any role where you helped people at volume
  • Genuinely enjoy talking to people and solving their problems
  • Strong written communication — you can write a clear, warm reply without a template
  • Organized and responsive — you don't let messages sit unanswered
  • Comfortable working across time zones in a remote-first environment

Nice-to-have:

  • Familiarity with help desk or CRM tools (Zendesk, HubSpot, Intercom, or similar)
  • Background in hospitality, recruiting, or any high-volume people role
  • Startup experience or comfort with ambiguity
What You're NOT
  • Not a customer-success "book of accounts" seat — this is front-line help and onboarding, not farming existing revenue
  • Not a salesperson — you're not closing deals; you're making sure users get unstuck
  • Not a product manager — you'll relay feedback, but you're not making roadmap calls

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