Remote Customer Experience Analyst Jobs in Santa Rosa, CA

Job Summary:

Parentfile is seeking an entrepreneurial individual to join our founding team as a Customer Experience – Partnership Specialist. We are a mission-driven startup that has built an online account to save everything important as a parent, all in one place, during every life stage. We are seeking an individual with customer experience (CX) and/or partnerships expertise (affiliate, business development) that is excited to take a broader role in all areas of helping to turn Parentfile into an eventual household name. You must be excited to handle a variety of tasks given we are a startup - from launching an affiliate program, to handling customer service inquiries, and everything in between, you’ll get a front-row seat to a number of exciting areas as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.

Company Profile:

Parentfile is an online account to save what truly matters as a parent. Whether you have young children and want to save the things they’ll want (and need) someday, are interested in using it to save your legacy for your family (instead of or in addition to a will), or even as a way to proactively help your own parents as they get older, there are so many ways to use a Parentfile during every life stage. We have just launched our platform, and while our company is still small, we have grand ambitions to get to 100 million users in the next 10 years. Parentfile is funded and owned by Aspatore.

For more information on Parentfile, visit www.Parentfile.com

For more information on Aspatore, visit www.Aspatore.com

Duties / Responsibilities:

Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries and finding ways to improve engagement;

Identify and conduct tests to get subscribers “sharing” their Parentfile with family and friends;

Launch and manage the Parentfile affiliate program with moms, teenagers and retired individuals (we have initial ideas on what the program is for each);

Business development outreach to financial advisors, lawyers and life insurance agents to add this for their clients;

Weekly product research with friends and colleagues to get feedback and incorporate into our product positioning for each demographic (subscriber has young children, adult children, aging parents);

Comfortable creating own written materials and images when needed for customer emails and more;

Ability to work individually as well as a part of a very small team and effectively share the workload.

Qualifications:

Must understand the mindset of a parent so you can “live the brand;”

5+ years of CX, partnerships and/or working as an entrepreneur or for a rapidly growing startup;

Possess the passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company;

Experience with metrics-driven goals and achieving those objectives;

Excellent written and verbal communication skills. Need to be highly-skilled with writing articulate and convincing emails;

Must be energetic, positive and resilient; hitting dead-ends doesn’t disappoint you, as you simply try another way;

Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self- starter in working remotely.

Compensation:

$70K - $80K annual base salary DOE, for this full-time exempt position; future equity possible.

Benefits:

$125.00 / month work-from-home subsidy;

Paid vacation, sick and public holidays;

Medical, Dental, Vision, Life, Accident & Disability coverage;

Health Savings and Flexible Savings Accounts;;

401k Plan with annual company match

Up to $300 pet adoption reimbursement.

Working Hours:

9:00AM – 5:00PM Monday - Friday

Location:

Remote position