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Remote Customer Support Engineer Jobs in Riverside, CA

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Showing results 21-40

Remote Customer Support Engineer information

See Riverside, CA salary details

$40.7K

$82K

$113.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer support engineer in Riverside, CA is $81,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Riverside, CA?

For Remote Customer Support Engineer jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Riverside, CA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Customer Support Engineer jobs?

Cities near Riverside, CA with the most Remote Customer Support Engineer job openings:

Sr. Mechanical Engineer

Envista Holdings Corporation

Pomona, CA • On-site, Remote

$121K - $148K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago


Envista Holdings rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz


Job description


Job Description:

Position Summary: The Sr. Mechanical Engineer will lead product sustainment efforts by implementing design improvements to enhance performance, reliability, and manufacturability. Provide technical support for existing products, maintain design and test documentation, and ensure compliance with industry standards. Collaborate with crossfunctional teams, support continuous improvement initiatives, and assist with new product development as needed.

Essential Duties and Responsibilities:

  • Lead sustaining projects by identifying opportunities for design enhancements and implement changes to optimize product functionality and manufacturability.
  • Provide technical support for the current product line, addressing issues and implementing solutions to improve performance and reliability.
  • Maintain detailed documentation of design changes, test results, and product specifications.
  • Work closely with cross-functional teams, including manufacturing, quality assurance, and customer support, to ensure seamless product sustainment.
  • Ensure all product modifications comply with relevant industry standards and regulatory requirements.
  • Conduct testing and validation of design changes to ensure they meet performance and safety criteria.
  • Maintains an understanding of all current manufacturing processes.
  • Support new product developmentprojects,when needed.
  • Actively participates in continuous improvement activities including but not limited to Kaizen and 5S events, Problem Solving Process, Value Stream Mapping, and Transaction Process Improvement.
  • Effectively collaborates with cross-functional teams to meet business objectives.
  • Adheres to all company policies and procedures including safety and quality.
  • Travels up to 10% domestically and internationally.

Incidental Duties: The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Job Requirements:

Experience:
  • Bachelor's degree in mechanical engineering or equivalent and 4+ years of Mechanical Engineering experience or equivalent work experience OR HS Diploma/GED and 6+ years of Mechanical Engineering experience or equivalent work experience.
  • Experience with project management systems (i.e. Microsoft Project, Workfront)
  • Must reside within a commutable distance to Pomona, CA. This is not a hybrid or remote role.

Knowledge/Skills/Abilities:

  • Proficient with CAD software, preferably SolidWorks, and simulation extension tools required.
  • Experience managing projects of moderate complexity
  • Experience mentoring/coaching junior engineers
  • Proficient with electro-mechanical systemsdesign required.
  • Familiarity with injection molding, rapid prototyping, and CNC programming/machinery required.
  • Intermediate Microsoft Office including Outlook, Word, and Excel required.
  • Aptitude to quickly learn business systems required.
  • Strong verbal and technical written communication skills in English required.
  • Ability to build strong partnerships with other departments.
  • Ability to adapt to changing priorities in a fast-paced environment required.
  • Strong analytical skills and ability to leverage data when presenting a business care required.

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Constantly sits.
  • Frequently uses hands and fingers.
  • Occasionally walks and stands.
  • Rarely bends and stoops.
  • Occasionally reaches up/down with arms.
  • Occasionally lifts and/or moves up to 10 lbs.

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Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$121,300 - $148,300

Operating Company:

Kerr

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.


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