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Remote Home Appliance Tech Support Jobs in Riverside, CA

IT Support Supervisor

Anaheim, CA ยท On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical ...

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... technologies, AI tools, and instructional techniques, and applies them to keep remote training ... home-office setup with a stable internet connection sufficient to support live virtual training ...

... remote locations. The role manages help desk operations, system upgrades, patching, monitoring ... The position leads a team of approximately 20 with support from an assistant manager, provides 24/7 ...

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Remote Home Appliance Tech Support information

See Riverside, CA salary details

$9

$24

$34

How much do remote home appliance tech support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote home appliance tech support in Riverside, CA is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Remote Home Appliance Tech Support vs Remote Electronics Customer Support?

AspectRemote Home Appliance Tech SupportRemote Electronics Customer Support
CredentialsTechnical certifications, appliance repair trainingElectronics or IT certifications, customer service skills
Work EnvironmentHome office, call centers, online troubleshootingHome office, call centers, online support
Industry UsageAppliance manufacturers, service providersElectronics retailers, tech companies
Search & Comparison IntentSupport for appliances like washers, refrigeratorsSupport for gadgets, computers, consumer electronics

Remote Home Appliance Tech Support focuses on troubleshooting and repairing household appliances, requiring specialized appliance repair knowledge. Remote Electronics Customer Support handles electronic devices and gadgets, emphasizing customer service and technical troubleshooting. Both roles often work remotely, serve similar industries, and require relevant technical certifications. The main difference lies in the product focus and specific technical expertise needed.

What are popular job titles related to Remote Home Appliance Tech Support jobs in Riverside, CA? For Remote Home Appliance Tech Support jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Home Appliance Tech Support jobs in Riverside, CA look for? The top searched job categories for Remote Home Appliance Tech Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Home Appliance Tech Support jobs? Cities near Riverside, CA with the most Remote Home Appliance Tech Support job openings:
Infographic showing various Remote Home Appliance Tech Support job openings in Riverside, CA as of July 2026, with employment types broken down into 73% Full Time, 17% Part Time, and 10% Contract. Highlights an 22% In-person, and 78% Remote job distribution, with an average salary of $50,725 per year, or $24.4 per hour.

IT Support Supervisor

Shield

Anaheim, CA โ€ข On-site, Remote

$80K - $90K/yr

Full-time

Posted 11 days ago


Job description

IT Support Supervisor
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $80,000 - $90,000 / year
Description
Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP's). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.
This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.
Key Responsibilities
Employee Supervision
  • Assist Managers with Setting Task Assignments & Priorities for Level I/II
  • Actively Rotate Between Team/Queues - coaching/escalating for Level I/II
  • Leading Team by Example - model behaviors & work practices
  • Assist with Onboarding new hires & Cross-Training of Level I/II
  • Assist Managers with Maintaining Staff Scheduling
  • Success is measured against team performance % of ticket escalations

CRM Management
  • Actively Manage Issue Escalations during shift
  • Provide Daily Shift Change Status Reports to Manager
  • Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
  • Route unassigned tickets & act as liaison between receptionists & technician pool
  • Success is measured against team performance % of ticket reopens

Customer Management
  • Meeting customer SLA's
  • Follow-up If Necessary or to Build Relationship
  • Issue Survey and Drive Response Rate
  • Review relationship & provide Sale Lead Opportunities when possible
  • Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise
Education:
o Preferred - Associate's degree in Information Technology or a related field
o Mandatory - High School diploma or equivalent
Minimum Experience:
o 7+ years of experience in IT working as a lead/senior IT support role or engineer
Certifications:
o Minimum (2): A+, Network+, Server+, Security+, etc...
o Minimum (1): MCSE, CCENT/CCT, VCP6
Expertise:
  • Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
  • Technical Skills must exceed that of Level I and Level II support staff.
  • Experience and able to present examples of leading teams & empowering team members to achieve professional growth
  • Highly self-motivated & directed
  • Keen attention to detail
  • Proven analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Exceptional customer service orientation
  • Strong oral and written communication skills

Working Conditions
Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.