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Remote Customer Support Engineer Jobs in Jackson, MS

Noblesoft Technologies

SME Azure Data Engineer

Jackson, MS · Remote

$117K - $140K/yr

Jackson, MS 39211 - Remote Duration: 5 years Bachelor's degree required Position Description ... Design, build, and maintain Azure-based data pipelines using Synapse Analytics to support MSIS and ...

Accord Technologies Inc.

Senior Azure Engineer

Jackson, MS · Remote

$111K - $151K/yr

Jackson, MS (Remote) Job Type: long term contract The Senior Azure Engineer is a strategic ... Provide Tier 3 support for complex cloud infrastructure issues. Mandatory Skills & Qualifications

Rebellion Defenses

Remote Data Scientist

Jackson, MS · On-site +1

$149K/yr

Key Responsibilities * Analyse large datasets to derive actionable insights and support strategic ... Proficiency in programming languages such as Python or R. * Strong understanding of statistical ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Jackson, MS

Remote Customer Support Engineer information

See Jackson, MS salary details

$34K

$68.5K

$94.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote customer support engineer in Jackson, MS is $68,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $78,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Jackson, MS?

For Remote Customer Support Engineer jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Jackson, MS look for?

The top searched job categories for Remote Customer Support Engineer jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Remote Customer Support Engineer jobs?

Cities near Jackson, MS with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Jackson, MS as of June 2026, with employment types broken down into 81% Full Time, 13% Part Time, 4% Temporary, and 2% Contract. Highlights an 41% Physical, 4% Hybrid, and 55% Remote job distribution, with an average salary of $68,467 per year, or $32.9 per hour.

SME Azure Data Engineer

Noblesoft Technologies

Jackson, MS • Remote

$117K - $140K/yr

Contractor

Re-posted 10 days ago

Job description

Role: SME Azure Data Engineer

Location: Jackson, MS 39211 – Remote

Duration: 5 years

 

Bachelor’s degree required 

Position Description:

Design, build, and maintain Azure-based data pipelines using Synapse Analytics to support MSIS and related education systems.

  • Develop and optimize ETL/ELT processes to ingest, transform, and validate K–12 education data from multiple source systems.
  • Implement and manage data models, views, and performance tuning in Azure SQL and Synapse environments.
  • Monitor, troubleshoot, and resolve data pipeline and performance issues.
  • Document data flows, transformations, and technical standards.
  • Collaborate with analysts, reporting teams, and vendors to deliver timely, accurate data for federal and state reporting.

Required Skills:

A minimum of 5 years of experience in the following:

  • Advanced development and orchestration of data pipelines using Azure Data Factory/Synapse or similar cloud based platforms. (pipelines, triggers, integration runtimes, parameterization).
  • Data warehousing and analytics engineering using Azure Synapse Analytics or similar cloud based platforms (dedicated and serverless SQL pools).
  • Strong T-SQL skills, including query optimization, indexing strategies, stored procedures, and performance tuning.
  • Implementation of ETL/ELT frameworks, including incremental loads, CDC patterns, and error handling.
  • Integration of structured and semi-structured data (CSV, JSON, XML) from APIs, SFTP, and vendor systems.
  • Source control and deployment practices using Azure DevOps, Git, and CI/CD pipelines.

Preferred Skills:

  • Experience with student information management systems and K-12 data and reporting
  • Experience with Common Education Data Standards (CEDS)
  • Azure Data Engineer Associate certification