Engineering & Science Job Schedule: Full time Remote: No The opportunity At Hitachi Energy, this ... As a Data Management Engineer - Grid , you will support our Grid Automation business by designing ...
Engineering & Science Job Schedule: Full time Remote: No The opportunity At Hitachi Energy, this ... As a Data Management Engineer - Grid , you will support our Grid Automation business by designing ...
Remote Building Automation Services (RBAS) Technician
Ottawa, ON · On-site +1
CA$50K - CA$70K/yr
Develop and refine applications that meet customer requirements and enhance remote monitoring ... Support strategic account initiatives and contribute to major client pursuits & engagements
Quick apply
Remote Building Automation Services (RBAS) Technician
Ottawa, ON · On-site +1
CA$50K - CA$70K/yr
Develop and refine applications that meet customer requirements and enhance remote monitoring ... Support strategic account initiatives and contribute to major client pursuits & engagements
AI Technical Trainer - Remote
Ottawa, ON · Remote
$80 - $120/hr
Senior Software Engineer Job Type: Contractor (~15 hours/week) Location: Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating ...
Quick apply
AI Technical Trainer - Remote
Ottawa, ON · Remote
$80 - $120/hr
Senior Software Engineer Job Type: Contractor (~15 hours/week) Location: Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating ...
... be supporting a territory around that region including Northern Ontario. In this role, you will ... Independently serve customers by performing troubleshooting, repair, installation, validation, and ...
... be supporting a territory around that region including Northern Ontario. In this role, you will ... Independently serve customers by performing troubleshooting, repair, installation, validation, and ...
Principal Mining Engineer
Oakville, ON · On-site +1
Supporting continuous development of company cost and design databases * Scope definition, budget ... to remote locations Skills / Qualifications * Undergraduate or graduate degree in Mining ...
Principal Mining Engineer
Oakville, ON · On-site +1
Supporting continuous development of company cost and design databases * Scope definition, budget ... to remote locations Skills / Qualifications * Undergraduate or graduate degree in Mining ...
Cloud Platform Administrator
Ottawa, ON · On-site +1
Cloud Platform Administrator - Remote or Hybrid | Ottawa, Canada Nice to meet you! We're the leader ... Work with global R&D, Product, Technical Support, and SAS IT teams to drive customer satisfaction ...
Cloud Platform Administrator
Ottawa, ON · On-site +1
Cloud Platform Administrator - Remote or Hybrid | Ottawa, Canada Nice to meet you! We're the leader ... Work with global R&D, Product, Technical Support, and SAS IT teams to drive customer satisfaction ...
Software Engineer
Brampton, ON · On-site +1
CA$83K - CA$125K/yr
... customers. The Software Engineer works with limited instruction on day-to-day work and general ... We are also open to remote candidates located anywhere within Canada. What We Offer: At SPS ...
Software Engineer
Brampton, ON · On-site +1
CA$83K - CA$125K/yr
... customers. The Software Engineer works with limited instruction on day-to-day work and general ... We are also open to remote candidates located anywhere within Canada. What We Offer: At SPS ...
This key role ensures seamless remote access for world-class engineers and contributes directly to ... You'll manage local IT support and drive significant system administration projects for our ultra ...
This key role ensures seamless remote access for world-class engineers and contributes directly to ... You'll manage local IT support and drive significant system administration projects for our ultra ...
... Ottawa-based customer Work Location This is a fully remote position. There is no on-site ... Key Tasks Perform hands-on development, maintenance, enhancement, and support of enterprise ...
... Ottawa-based customer Work Location This is a fully remote position. There is no on-site ... Key Tasks Perform hands-on development, maintenance, enhancement, and support of enterprise ...
Senior Power Applications Engineer
Stoney Creek, ON · On-site +1
Engineering & Science Job Schedule: Full time Remote: No The opportunity Are you ready to shape the ... Analyze customer engineering, business, and software requirements * Design and develop advanced ...
Senior Power Applications Engineer
Stoney Creek, ON · On-site +1
Engineering & Science Job Schedule: Full time Remote: No The opportunity Are you ready to shape the ... Analyze customer engineering, business, and software requirements * Design and develop advanced ...
Hardware Expert - Remote
Ottawa, ON · Remote
$50 - $100/hr
... support an AI training project involving technical drawings and precise 3D modeling. Key ... Interpret engineering drawings and create accurate 3D CAD models. * Develop complex mechanical ...
Quick apply
Hardware Expert - Remote
Ottawa, ON · Remote
$50 - $100/hr
... support an AI training project involving technical drawings and precise 3D modeling. Key ... Interpret engineering drawings and create accurate 3D CAD models. * Develop complex mechanical ...
Principal Highway Engineer - MTO
Oakville, ON · On-site +1
CA$97K - CA$147K/yr
... proven ability to manage remote or hybrid teams. This position is part of our Critical ... Powered by our people, we provide the imagination necessary to support our customers' visions-and ...
Principal Highway Engineer - MTO
Oakville, ON · On-site +1
CA$97K - CA$147K/yr
... proven ability to manage remote or hybrid teams. This position is part of our Critical ... Powered by our people, we provide the imagination necessary to support our customers' visions-and ...
Principal Highway Engineer - MTO
Ottawa, ON · On-site +1
CA$97K - CA$147K/yr
... proven ability to manage remote or hybrid teams. This position is part of our Critical ... Powered by our people, we provide the imagination necessary to support our customers' visions-and ...
Principal Highway Engineer - MTO
Ottawa, ON · On-site +1
CA$97K - CA$147K/yr
... proven ability to manage remote or hybrid teams. This position is part of our Critical ... Powered by our people, we provide the imagination necessary to support our customers' visions-and ...
RAM Engineer
Mississauga, ON · On-site +1
CA$97K - CA$144K/yr
Support preparation of Reliability Block Diagrams (RBD), Fault Tree Analyses (FTA), and ... Hybrid (in-person and remote) work environment. * Comprehensive benefits package including wellness ...
RAM Engineer
Mississauga, ON · On-site +1
CA$97K - CA$144K/yr
Support preparation of Reliability Block Diagrams (RBD), Fault Tree Analyses (FTA), and ... Hybrid (in-person and remote) work environment. * Comprehensive benefits package including wellness ...
Staff, Security Engineer
Ottawa, ON · Remote
... supports both business objectives and engineering velocity. We're looking for someone who has owned ... customer data. What we can offer you * Remote-first flexibility to work where you work best, with ...
Staff, Security Engineer
Ottawa, ON · Remote
... supports both business objectives and engineering velocity. We're looking for someone who has owned ... customer data. What we can offer you * Remote-first flexibility to work where you work best, with ...
Implementation Specialist
Ottawa, ON · Remote
CA$70K - CA$80K/yr
As a fully remote team, we're breaking barriers and setting new standards. Join us, and be a part ... customer support, to ensure seamless integration of the configured solution into the client ...
Implementation Specialist
Ottawa, ON · Remote
CA$70K - CA$80K/yr
As a fully remote team, we're breaking barriers and setting new standards. Join us, and be a part ... customer support, to ensure seamless integration of the configured solution into the client ...
Implementation Specialist
Ottawa, ON · Remote
CA$70K - CA$80K/yr
As a fully remote team, we're breaking barriers and setting new standards. Join us, and be a part ... customer support, to ensure seamless integration of the configured solution into the client ...
Quick apply
Implementation Specialist
Ottawa, ON · Remote
CA$70K - CA$80K/yr
As a fully remote team, we're breaking barriers and setting new standards. Join us, and be a part ... customer support, to ensure seamless integration of the configured solution into the client ...
Time and Attendance Analyst Location- Canada Work Arrangement- Remote Employment Type: Contract ... through engineering, planning or customer support. You'll work with purpose, learn every day and ...
Time and Attendance Analyst Location- Canada Work Arrangement- Remote Employment Type: Contract ... through engineering, planning or customer support. You'll work with purpose, learn every day and ...
Apply customer specifications, design standards, and building codes including: AWWA D107 & D100 ... Provide specialist support and interact closely with other departments: QA/QC, Safety, Construction ...
Apply customer specifications, design standards, and building codes including: AWWA D107 & D100 ... Provide specialist support and interact closely with other departments: QA/QC, Safety, Construction ...
Time and Attendance Analyst Location- Canada Work Arrangement- Remote Employment Type: Contract ... through engineering, planning or customer support. You'll work with purpose, learn every day and ...
Time and Attendance Analyst Location- Canada Work Arrangement- Remote Employment Type: Contract ... through engineering, planning or customer support. You'll work with purpose, learn every day and ...
Remote Customer Support Engineer information
See Hamilton, ON salary details
$19.4K - $28.2K
11% of jobs
$35K is the 25th percentile. Wages below this are outliers.
$28.2K - $36.9K
18% of jobs
$36.9K - $45.7K
13% of jobs
The median wage is $53.9K / yr.
$45.7K - $54.4K
9% of jobs
$54.4K - $63.2K
8% of jobs
$63.2K - $71.9K
15% of jobs
$72.8K is the 75th percentile. Wages above this are outliers.
$71.9K - $80.7K
18% of jobs
$80.7K - $89.4K
3% of jobs
$89.4K - $98.2K
2% of jobs
$98.2K - $106.9K
2% of jobs
$106.9K - $115.7K
1% of jobs
$19.4K
$59.9K
$115.7K
How much do remote customer support engineer jobs pay per year?
As of Sep 3, 2026, the average yearly pay for remote customer support engineer in Hamilton, ON is $59,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,485.00 and $74,374.00 per year, depending on experience, location, and employer.
What is a remote customer support engineer?
A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.
What are the key skills and qualifications needed to thrive as a remote customer support engineer?
To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.
How does a remote customer support engineer typically collaborate with other technical teams while working off-site?
As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.
What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?
| Aspect | Remote Customer Support Engineer | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Technical certifications, customer service skills | Technical certifications, troubleshooting skills |
| Work Environment | Customer service platforms, remote communication tools | Helpdesk software, remote troubleshooting tools |
| Employer & Industry | Tech companies, SaaS providers | IT service providers, hardware/software vendors |
| Search & Comparison Intent | Understanding roles, job requirements | Job differences, skills needed |
The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.
What job categories do people searching Remote Customer Support Engineer jobs in Hamilton, ON look for?
The top searched job categories for Remote Customer Support Engineer jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Remote Customer Support Engineer jobs?
Cities near Hamilton, ON with the most Remote Customer Support Engineer job openings:
Full-time
Medical, Dental, Life, Retirement
Re-posted 6 days ago
Job description
Location:
Stoney Creek, Ontario, CanadaJob ID:
R0125416Date Posted:
2026-04-29Company Name:
HITACHI ENERGY CANADA INC.Profession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
At Hitachi Energy, this role offers a unique opportunity to shape how modern power grids operate and evolve. As a Data Management Engineer - Grid, you will support our Grid Automation business by designing and delivering data management solutions that enable electricity market operations, power system analysis, and realtime control.
You will work at the intersection of engineering, software, and energy systems, collaborating closely with customers and internal teams to transform complex requirements into practical, highperformance solutions. Your contributions will support applications that are memoryintensive, analytically demanding, and critical to the reliability and efficiency of electricity markets and power systems.
From initial design through development, testing, integration, and release support, you will be involved across the full lifecycle of software and data engineering. This is an environment where technical curiosity is encouraged, continuous learning is part of everyday work, and realworld grid challenges provide constant opportunities to grow.
If you enjoy solving complex problems, working with meaningful data, and contributing to systems that power communities every day, this role offers both technical depth and real impact-within a collaborative, globally connected organization committed to innovation and sustainable energy.
How you'll make an impact
- Analyze engineering, business, and software requirements
- Design and implement data management solutions
- Develop, test, integrate, and document applications
- Support software releases and resolve technical issues
- Work with electricity market and power system data
- Improve development practices and documentation
- Contribute expertise in customer and internal discussions
- Ensure compliance with standards and guidelines
Your background
- Degree in Electrical Engineering or a related field
- Experience in software development or data engineering
- Knowledge of power systems and electricity markets
- Proficiency in Python, C/C++, or FORTRAN
- Experience with relational databases and Linux
- Strong communication skills in English
More about us
- Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
- Pension plan with attractive employer contribution.
- Bonus program.
- 24/7 employee and family assistance program.
- Fitness and wellness program.
- Hybrid Work from home policy.
About Hitachi Vantara
Sourced by ZipRecruiter
Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Santa Clara, CA, US
Year founded
2017