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Remote Customer Support Engineer Jobs in Vaughan, ON

Globe Life

Be Seen First

Remote Customer Support and Sales Representative

Toronto, ON · Remote

$60K - $80K/yr

Prior experience in customer service and sales is ideal, but not required * Strong verbal and ... Ability to work independently in a remote environment * Basic computer literacy and a reliable ...

KeyData Cyber

CyberArk Support Engineer

Toronto, ON · Remote

... of customer issues. This role requires strong technical expertise in CyberArk, Windows ... Contract, Remote Vacancy Status: Immediate Opening: This position is currently available, and ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... You have a passion for customer support, love learning, and appreciate a good challenge! * Bonus:

Veem

Technical Support Specialist

Toronto, ON · Remote

Fully Remote (Canada, EST time zone) Compensation: Salary + Bonus + Health Benefits About Veem Veem ... developer experience. Implementation and Project Coordination * Lead or coordinate customer and ...

Mercor

Network Engineer - Data Annotation

Toronto, ON · Remote

CA$50 - CA$70/hr

Remote Commitment: 30-40 hours/week Role Responsibilities * Review real-world data from deployed ... Current role as a Level 3 / Tier 3 / Principal Support Engineer. * Experience with end-customer ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Toronto, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Toronto, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

Harris

(Remote) Support Analyst

Markham, ON · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... University degree or technical college diploma in Computer Science, Software Engineering ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Vaughan, ON

Remote Customer Support Engineer information

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Vaughan, ON?

For Remote Customer Support Engineer jobs in Vaughan, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Vaughan, ON look for?

The top searched job categories for Remote Customer Support Engineer jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Remote Customer Support Engineer jobs?

Cities near Vaughan, ON with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Remote Customer Support and Sales Representative

Globe Life

Toronto, ON • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

Multiple opportunities are available, and specific placements will be discussed during the interview process based on your experience, strengths, and career goals.


Key Responsibilities


  • Connect with prospective clients to create supplemental work benefits
  • Prepare funeral and final expenses benefits for existing members
  • Prepare emergency fund and pay cheque protection for qualified prospects
  • Mentor and train new associates for benefit specialist positions


Requirements


  • Prior experience in customer service and sales is ideal, but not required
  • Strong verbal and written communication skills
  • Self-motivated with a strong work ethic and positive attitude
  • Ability to work independently in a remote environment
  • Basic computer literacy and a reliable internet connection


Compensation and Benefits


  • Earnings: $60,000 – $80,000 annually plus weekly bonuses
  • Competitive Compensation: Commission-based and Performance-based team bonus incentives
  • Unionized: UFCW (BC, AB, SK & MB) and Unifor (ON & NL)
  • Work From Home: Complete flexibility to work remotely
  • Flexible Hours: Tailor your working hours to fit your lifestyle
  • Training: Dedicated mentorship and hands-on guidance
  • Promotion: Opportunities for management and leadership positions
  • Events & Travel: Quarterly incentive trips and yearly paid convention


Interview Process


A member of our hiring team will reach out to schedule you for our initial company overview webinar. This session will cover our company culture, role specifics, and training programs to help you decide if we are the right fit for your career goals. Once completed, a senior manager will schedule a virtual 1 on 1 final interview.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs