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Remote Customer Support Engineer Jobs in Vaughan, ON

YO AI Labs

Backend Engineer - Remote

Toronto, ON · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

Harris

(Remote) Technical Consultant

Toronto, ON · On-site +1

This remote role welcomes candidates anywhere in Canada and the US. This role will be working in ... customer support/business analyst * Ability to review and analyze the following programming ...

AfterShip

Solutions Engineer

Toronto, ON · Remote

By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries ... This is a remote role with a preference for candidates based in Toronto, Ontario or Utah. You will ...

YO AI Labs

Software Engineer - Remote

Toronto, ON · Remote

Software Engineer Job Type: Contract Location: Remote Job Summary: We are looking for experienced ... Collaborate with the customer's team on technical reviews, implementation decisions, and problem ...

OpsGuru

Customer Reliability Engineer

Toronto, ON · Remote

$140K/yr

Remote first work environment * Flexible work hours & location * Paid parental leave options Health ... If you require accommodations or support during the recruitment process, please email us atcareers ...

Carbon60

Customer Reliability Engineer

Toronto, ON · Remote

CA$140K/yr

Remote first work environment * Flexible work hours & location * Paid parental leave options Health ... If you require accommodations or support during the recruitment process, please email us at careers ...

YO AI Labs

RL Environment Engineer - Remote

Toronto, ON · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

AI Software Engineer - Remote

Toronto, ON · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

YO AI Labs

Machine Learning Engineer - Remote

Toronto, ON · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

EventMobi

Event Success Manager - Canada Remote

Toronto, ON · Remote

CA$65K - CA$80K/yr

Previous experience supporting customer onboarding for technical products or SaaS platforms WHAT ... REMOTE WORKSPACE REQUIREMENTS: * You have a safe, comfortable, and ergonomic workspace and working ...

YO AI Labs

AI/ML Software Engineer - Remote

Toronto, ON · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Vaughan, ON

Remote Customer Support Engineer information

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Vaughan, ON?

For Remote Customer Support Engineer jobs in Vaughan, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Vaughan, ON look for?

The top searched job categories for Remote Customer Support Engineer jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Remote Customer Support Engineer jobs?

Cities near Vaughan, ON with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Backend Engineer - Remote

YO AI Labs

Toronto, ON • Remote

$80 - $120/hr

Full-time

Posted 7 days ago

Job description

Senior Software Engineer

Job Type: Contractor (~15 hours/week)
Location: Remote

Job Summary

We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software engineering tasks using Model Context Protocol (MCP) tools.

You will design reproducible environments, deterministic verification, and reference solutions for tasks such as bug fixing, feature implementation, codebase refactoring, and performance optimization. No prior AI experience is required.

Key Responsibilities
  • Create reinforcement learning environments for software engineering tasks.
  • Design tasks involving bug fixing, feature development, refactoring, and performance optimization.
  • Build deterministic verification systems and golden reference solutions.
  • Evaluate AI agents' ability to reason through complex codebases and use MCP tools effectively.
  • Develop realistic, reproducible software engineering scenarios.
  • Ensure tasks accurately measure coding ability, problem-solving, and tool usage.
  • Document solutions and provide clear technical feedback.
Required Skills
  • Strong proficiency in Python 3, Java, Rust, C++, or TypeScript.
  • Strong understanding of algorithms and data structures.
  • Experience with bug fixing and debugging complex software issues.
  • Proven experience in feature implementation and codebase refactoring.
  • Strong knowledge of performance optimization and tuning.
  • Excellent written and verbal communication.
  • Strong attention to detail.
Preferred Qualifications
  • Experience working with large-scale or distributed codebases.
  • Familiarity with AI/ML systems is a plus but not required.
  • Experience with rigorous code reviews and software engineering best practices.
  • Experience working effectively in remote or cross-functional teams.
Hiring Process
  1. Submit an application and screening questions.
  2. Complete an AI interview (~30 minutes).
  3. Complete a technical assessment, if required.
  4. Hiring Manager review.
Compensation

Compensation is output-based, with payment provided per task that meets project specifications. Minimum weekly submission requirements may apply.

Availability

Selected experts should be prepared to begin their first tasks within 24–48 hours of completing onboarding.