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Remote Customer Support Engineer Jobs in Federal Way, WA

Generac

Senior Controls Engineer

Fife, WA · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

YO AI Labs

Senior Software Engineer - Remote

Seattle, WA · Remote

$139K - $183K/yr

Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI ... We are seeking strong Software Engineers to join our customer's team with expertise in Python3 ...

Danaher

Field Service Engineer- Seattle, WA

Seattle, WA · On-site +1

$68K - $72K/yr

Responds to customer support calls within an assigned territory. What you'll do: * Technical: The ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Danaher

Field Service Engineer- Seattle, WA

Bellevue, WA · On-site +1

$68K - $72K/yr

Responds to customer support calls within an assigned territory. What you'll do: * Technical: The ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

YO AI Labs

CUDA Software Engineer - Remote

Seattle, WA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

New

YO AI Labs

CUDA Software Engineer - Remote

Seattle, WA · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

New

ABB

Protection and Control Engineer

Kent, WA · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

YO AI Labs

AI Consulting Expert - Remote

Seattle, WA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

PactFi

Implementation Engineer

Seattle, WA · Remote

$130K - $150K/yr

... support. This role is a remote position, and you will be working in the West Coast time zone ... Partner with Product and Engineering to develop and ship internal tooling and client-facing ...

YO AI Labs

AI Consulting Expert - Remote

Seattle, WA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Federal Way, WA

Remote Customer Support Engineer information

See Federal Way, WA salary details

$43.6K

$87.7K

$121.2K

How much do remote customer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote customer support engineer in Federal Way, WA is $87,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $100,500.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Federal Way, WA?

For Remote Customer Support Engineer jobs in Federal Way, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Federal Way, WA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Remote Customer Support Engineer jobs?

Cities near Federal Way, WA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,741 per year, or $42.2 per hour.

Senior Controls Engineer

Generac

Fife, WA • On-site, Remote

$115K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

355th of 494 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Senior Controls Engineer serves as the technical lead for advanced microgrid control system projects within the Generac Microgrid Controls Team. This role owns projects endtoend-from sales handover through system development, commissioning, and ongoing operational support-while balancing handson technical execution with process improvement and crossfunctional collaboration.

This position plays a critical role in supporting a growing portfolio of microgrid projects, including live customer systems, and requires strong accountability, technical depth, and comfort operating in customerfacing, highpressure environments. In addition to project delivery, the Senior Controls Engineer contributes to team performance by mentoring peers, supporting knowledge sharing, and helping evolve project execution standards and processes. The role can be based anywhere in US or Canada and includes 30-40% travel for onsite commissioning activities.

Responsibilities

  • Serve as the technical lead for advanced microgrid control system projects from sales handover through commissioning and ongoing support

  • Plan, develop, implement, test, and troubleshoot microgrid control systems to ensure successful project delivery

  • Lead onsite and remote startup and commissioning activities, including development and execution of commissioning test plans

  • Provide highlevel technical support for inprogress projects and operating microgrid systems, including triage and resolution of customer issues

  • Partner crossfunctionally with Controls Engineering, Service, Commissioning, and Sales teams to deliver strong customer outcomes

  • Balance handson project execution with continuous improvement of project processes, standards, and quality

  • Mentor and support team members through technical guidance, knowledge sharing, and collaboration

  • Communicate project status, challenges, and progress clearly to internal stakeholders and customers

Minimum Qualifications

  • Bachelor of Science degree in Engineering

  • 5 + years' experience with programming Industrial controls, PLC's, HMI's and Industrial communication protocols

  • Formalized training and/or education in Industrial Automation, Engineering, Computer Science or MIS

Preferred Qualifications

  • 5 + years' experience with three-phase AC power system controls and automation

  • 5 + years' experience with controls and automation of generators, energy storage systems, solar PV systems, protective relays, and switchgear

  • Thorough understanding of industrial communication protocols, primarily Modbus RTU/TCP and DNP3

  • Advanced technical understanding of power control philosophy in voltage-forming and voltage-following applications

  • Experience managing technical projects through the full lifecycle, including initiation, planning, execution, monitoring, commissioning, close-out, and support

Great Reasons to work for Generac:

  • Competitive Benefits: Health, Dental, Vision,401kand many more

  • State-of-the-artfacility with an onsite gym, walking trails, cafe, freeparkingand manyemployeeactivities

  • Scheduled events throughout the year that allow our employees, both current and retirees, togather togetherand enjoy their time with their families and co-workers

  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits,many employees volunteer their time with the customer support team or on the production line,while others go right intostorm-affected areas to repair generators

  • Make a positive impact. Generac has always been community-minded and dedicated to giving back.The company proudlyoffersa Volunteer Time Off program,invitingteam members toparticipateincharitable volunteer opportunities on company time.

  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

Generac is committed to fair andequitablecompensation practices.The salary range for this role based in Fort Collins, Colorado is $115,000 USD- $155,000 USD. This compensation willultimately bein line with the location in which the position is filled.Final compensation for this role will bedeterminedbyvarious factorssuch as a candidate's relevant work experience, skills,certificationsand geographic location.This role is eligible for variablecompensationincludingshort-termand long-term incentives.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts,accruedpaid time off, 8 paid Holidays and 401(k) retirement benefits."

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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