ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Eugene, OR

Danaher

District Sales Manager - West

Eugene, OR · On-site +1

$140K - $165K/yr

For more than 50 years, we have been empowering our customers to solve the most impactful ... The position is Bay Area-based, works remotely in support of the West region, and offers relocation ...

micro1 AI

AI Trainer - Microbiology Expert

Eugene, OR · Remote

$70 - $90/hr

Remote micro1 is engaging Microbiologists to contribute their scientific expertise to a unique ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...

DOWL

Accounting Specialist Lead

Eugene, OR · On-site +1

$21.25 - $29/hr

... engineering and related services. Our in-house expertise spans Civil and Land Development ... Provides support for remote bank deposit processing. * Coordinate project accounting activities ...

The McCrimmon Agency

Life Insurance Sales Agent

Eugene, OR · On-site +1

$30K - $160K/yr

Remote work with flexible hours * Full-time or part-time options * Training and mentorship provided ... Proven systems, CRM tools, and lead options available * Path toward business ownership and ...

Pipeworks Studios

Level Designer

Eugene, OR · On-site +1

$109K/yr

As part of a co-development team, the designer will collaborate closely with developers at ... We're happy to support our team no matter where they prefer to work: remote, in office, or hybrid.

Pipeworks Studios

Level Designer

Eugene, OR · On-site +1

$70K - $92K/yr

As part of a co-development team, the designer will collaborate closely with developers at ... We're happy to support our team no matter where they prefer to work: remote, in office, or hybrid.

micro1 AI

Director of Biostatistics

Eugene, OR · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... customer project focused on AI-assisted clinical research. In this role, you'll apply your ...

Medix

Credentialing Specialist

Springfield, OR · Remote

$22/hr

This is a 100% Remote, contract opportunity with all necessary computer equipment provided. Key ... Communication & Customer Service: Handle high-volume internal and external inquiries via email and ...

Liberty Mutual

Associate Staff Attorney

Eugene, OR · On-site +1

Description This role is primarily remote in the state of Oregon except for required appearances ... Support Senior Trial Counsel and Senior Litigation Counsel in all aspects of case handling through ...

Liberty Mutual

Associate Staff Attorney

Eugene, OR · On-site +1

Description This role is primarily remote in the state of Oregon except for required appearances ... Support Senior Trial Counsel and Senior Litigation Counsel in all aspects of case handling through ...

previous page

Showing results 41-60

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Eugene, OR

Remote Customer Support Engineer information

See Eugene, OR salary details

$39.2K

$78.9K

$109K

How much do remote customer support engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote customer support engineer in Eugene, OR is $78,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $90,400.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Eugene, OR?

For Remote Customer Support Engineer jobs in Eugene, OR, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Eugene, OR look for?

The top searched job categories for Remote Customer Support Engineer jobs in Eugene, OR are:

What cities near Eugene, OR are hiring for Remote Customer Support Engineer jobs?

Cities near Eugene, OR with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you

Territory Sales Manager -Engineered Wood Products (Midwest)

Roseburg Forest Products

Springfield, OR • On-site, Remote

Full-time

Posted 19 days ago

Roseburg Forest Products rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Description
This role is remote; ideal candidate should be located in Wisconsin, Michigan, Illinois, Indiana, Ohio or Kentucky
Purpose
The Territory Sales Manager develops and expands relationships with independent wholesale distribution and retail customers and is responsible for delivering strategic account objectives that align with Roseburg's core values.
Key Responsibilities
  • Business Advisor
    • Understand and anticipate customers' existing and future needs in depth and communicate this within the team and organization
    • Develop compelling solutions to customer needs that differentiate Roseburg from our competition
    • Engage in both tactical and strategic account planning functions to achieve Roseburg objectives
    • Bring a fresh insight to customers' business that will help them deliver a competitive advantage within their market
    • Develop joint strategies that are mutually beneficial to both companies
  • Relationship Manager
    • Build and manage internal and external relationships that foster multiple levels of relationships with key leaders within Roseburg and customers' organization
    • Manage the contact matrix ensuring that all potential points of contact and influence are being attended to appropriately
    • Build trust throughout the customers' organization; influencing purchasing, sales, admin functions, etc.
  • Brand Manager
    • Manage expectations about how Roseburg branded products are targeted and used
    • Ensure Roseburg market strategy is being executed
    • Deliver guidelines to being a Roseburg program partner
    • Build, drive, and service demand for all Roseburg products through entire sales channel
    • Influence specification of Roseburg products where appropriate
  • Embrace the growing role of technology (CRM, virtual constructs, electronic commerce, etc.)
  • Perform other duties as assigned
  • Models company core values

Required Qualifications
  • Bachelor's degree in Business, Marketing or Technical degree
  • Five (5) plus years' sales experience in the construction and/or building materials market segments
  • Ideal team player (hungry, humble, and smart)
  • Ability to manage multiple and conflicting priorities in a dynamic environment
  • Excellent interpersonal skills
  • Understand and exhibit a sense of urgency
  • Outstanding listening, verbal and written communication skills
  • Strong self-motivation and organizational skills
  • A basic understanding of financial principles
  • An understanding of the Roseburg product portfolio as well as our value over the competition
  • Good understanding of the strengths and weaknesses of our key competitors
  • Proven track record of success; demonstrating proficiency in selling skills, listening, probing techniques, identifying buying signals and negotiating for mutual benefit to Roseburg and the client
  • Valid driver license with a safe and proven driving record
  • Ability and willingness to travel overnight approximately 50% of the time

This position is remote eligible in the following states:
  • Maryland
  • Ohio
  • Pennsylvania
  • Virginia
  • Michigan (Southern Michigan preferred)

What Roseburg Forest Products employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply