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Remote Customer Support Engineer Jobs in Bothell, WA

F5, Inc.

Security Support Engineer III

Seattle, WA · On-site +1

$121.60K - $182.40K/yr

F5, Inc. seeks Security Support Engineer III in Seattle, WA: Job Duties: Assist customers with a ... Analyze customer issues and coordinate with engineering teams for providing solutions. Engage with ...

KEYENCE

Field Application Engineer

Kirkland, WA · On-site +1

$54.30K - $81.04K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Bothell, WA

Remote Customer Support Engineer information

See Bothell, WA salary details

$43.6K

$87.8K

$121.3K

How much do remote customer support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote customer support engineer in Bothell, WA is $87,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $100,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Bothell, WA? For Remote Customer Support Engineer jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Bothell, WA look for? The top searched job categories for Remote Customer Support Engineer jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Customer Support Engineer jobs? Cities near Bothell, WA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you

Remote Travel Support Specialist

Remotetravelcareers

Seattle, WA • Remote

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

A leading travel support company is seeking a remote Travel Customer Support representative to assist customers with their travel bookings and inquiries. The ideal candidate should have strong communication skills and be friendly and patient. Responsibilities include providing assistance with flights, hotels, and transportation, answering travel questions, and supporting the team with daily service tasks.

This position can be full-time or part-time and allows you to work from home. #J-18808-Ljbffr

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