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Remote Customer Support Engineer Jobs in Bothell, WA

SpaceX

Build Engineer (Enterprise Products)

Redmond, WA · On-site +1

$145K - $200K/yr

Directly support activation of new installations from hardware delivery through initial ... Travel to remote customer sites to drive rapid installation, troubleshooting, and integration of ...

HB Travels

Client Support Representative - Remote

Seattle, WA · Remote

$19.25 - $24.75/hr

Professional and customer-focused * Excellent organization * Attention to detail * Strong problem ... Remote Environment: Provide client support remotely * Flexible Scheduling: Manage your availability ...

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Bonus: previous experience with programming, or ability to write simple database queries and ...

Danaher

Field Service Engineer- Seattle, WA

Seattle, WA · On-site +1

$68K - $72K/yr

Responds to customer support calls within an assigned territory. What you'll do: * Technical: The ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Danaher

Field Service Engineer- Seattle, WA

Bellevue, WA · On-site +1

$68K - $72K/yr

Responds to customer support calls within an assigned territory. What you'll do: * Technical: The ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Bothell, WA

Remote Customer Support Engineer information

See Bothell, WA salary details

$43.6K

$87.8K

$121.3K

How much do remote customer support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer support engineer in Bothell, WA is $87,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $100,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Bothell, WA?

For Remote Customer Support Engineer jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Bothell, WA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Customer Support Engineer jobs?

Cities near Bothell, WA with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Bothell, WA as of June 2026, with employment types broken down into 2% As Needed, 52% Full Time, 34% Part Time, and 12% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,831 per year, or $42.2 per hour.

Build Engineer (Enterprise Products)

SpaceX

Redmond, WA • On-site, Remote

$145K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Work directly with the Starlink Transit hardware and customers to improve performance, reliability, and resolve technical issues.

  • Develop new processes and methods for rapid deployment of antennas.

  • Support activation of new installations from hardware delivery through initial connectivity and travel to remote customer sites for installation, troubleshooting, and integration.

SpaceX rating

8.7

Company rating: 8.7 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

BUILD ENGINEER (ENTERPRISE PRODUCTS) 

Starlink Transit is a rapidly deployable solution capable of delivering up to 20 Gbps of IP transit to the most remote places on Earth. See more at https://starlink.com/business/transit. As an engineer on the Starlink Enterprise team you will own the design and execution of technically challenging customer solutions in remote locations.  To succeed in this role, you must be a technically excellent first principles problem solver. You must be a self-starter and have a passion for making things work in high-impact and novel situations. We are looking for people who excel at solving complex problems, managing large projects, are ready to learn new things, and want to work in a dynamic, fast-paced, and collaborative environment to engineer solutions and expand the scope of servable markets to all corners of the globe. 

 RESPONSIBILITIES: 

  • Work directly with the Starlink Transit hardware and customers to improve performance, reliability, and to resolve technical issues when they arise
  • Develop new processes and methods that enable rapid deployment of antennas
  • Provide sales teams with pre-sales support, acting as the technical subject matter expert and engineering representative for Starlink Transit in customer interactions and proposal review
  • Directly support activation of new installations from hardware delivery through initial connectivity
  • Travel to remote customer sites to drive rapid installation, troubleshooting, and integration of Starlink Transit solutions
  • Design novel hardware solutions to expand how and what markets are served by Starlink Transit 

BASIC QUALIFICATIONS: 

  • Bachelor's degree in aerospace, mechanical, or electrical engineering or science discipline 
  • 1+ years of experience in an engineering role 

PREFERRED QUALIFICATIONS: 

  • Experience with electrical, mechanical, or structural design and analysis
  • Experience with build, production, or integration of components into an assembly, structure, vehicle, or site under strict quality and timeline requirements
  • Demonstrated success in multidisciplinary project execution
  • Experience with any of the following is a bonus:
  • Producing construction drawings or plans
  • SQL, Matlab, Python, C++, or similar
  • Producing dashboards or analytical and statistical models (Ex: Tableau, PowerBI)
  • Physical network infrastructure design or planning
  • Design and construction of power systems 

ADDITIONAL REQUIREMENTS: 

  • Willingness to travel domestically and internationally in support of customer site design and activations
  • Must be willing to work long hours and occasional weekends when necessary to support critical project timelines 
COMPENSATION AND BENEFITS:
Pay Range:
Level 1: $125,000.00 - $165,000.00
Level 2: $145,000.00 - $200,000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

What SpaceX employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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