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Remote Customer Support Engineer Jobs in Bothell, WA

KEYENCE

Field Application Engineer

Kirkland, WA · On-site +1

$54K - $81K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Azul

Customer Success Manager

Seattle, WA · Remote

$165K - $180K/yr

... Customer Support, or Sales Engineer role * BS or MS in computer science related degree ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

UpGuard

Customer Sales Engineer

Seattle, WA · On-site +1

Support existing during trials/proof of concepts (POC) of the platform * Identifying existing ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

UpGuard

Customer Sales Engineer

Seattle, WA · Remote

$100K - $130K/yr

Support existing during trials/proof of concepts (POC) of the platform * Identifying existing ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Participate in customer support standby rotations when the regular support team is unavailable ... Bonus: previous experience with programming, or ability to write simple database queries and ...

Cloudticity

Azure Cloud Engineer

Seattle, WA · Remote

$57 - $76.25/hr

To support our rapid growth, we are adding an Azure Cloud Engineer to our team. As a customer-centric Cloud Engineer, you will be responsible for the day-to-day cloud operations, responding to ...

Cloudticity

Azure Cloud Engineer

Seattle, WA · Remote

$63.50 - $84.75/hr

To support our rapid growth, we are adding an Azure Cloud Engineer to our team. As a customer-centric Cloud Engineer, you will be responsible for the day-to-day cloud operations, responding to ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Bothell, WA

Remote Customer Support Engineer information

See Bothell, WA salary details

$43.6K

$87.8K

$121.3K

How much do remote customer support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote customer support engineer in Bothell, WA is $87,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $100,600.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Bothell, WA? For Remote Customer Support Engineer jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Bothell, WA look for? The top searched job categories for Remote Customer Support Engineer jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Customer Support Engineer jobs? Cities near Bothell, WA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Software Engineer - Production Support

Software Engineer - Production Support

LauraMac, LLC

Mercer Island, WA • Remote

Full-time

Posted 20 days ago

Job description

 

  • Job Summary:

    LauraMac's mission is to enable our clients to work smarter and make more informed and confident decisions in the capital markets. We are building platform(s) to improve the efficiency and liquidity of the residential mortgage ecosystem.

    We are looking for an accomplished and motivated Software Developer with strong Java, Angular, Node.JS, REST API, Spring Boot, JavaScript, MySQL, and AWS background to support our SaaS platform. You will work on high-performance, robust, elegant, and modern applications which are cross-browser and cross-device. You will join a talented team with both front-end and back-end engineers where you will play an important role in supporting the next-generation microservice-based system in an Agile environment.

    Why is this the right job for you?

    • Are you curious, passionate, and motivated?
    • Do you believe you can design and build a product to change the way an industry works?
    • Do you want to work on a team of smart, quirky, headstrong, and motivated industry professionals with a vision?
    • Do you want to have the cell number of the CEO of the Company you can call at any time?
    • Do you want to know and be able to talk to the investor who funded the firm?

    Roles and Responsibilities:

    • Perform application support using Java, Angular, Node.js, and MySQL.
    • Perform production support using AWS CloudWatch, Cognito, Secrets Manager, and New Relic.
    • Perform CI/CD support using BitBucket, Docker, and AWS Cloud Formation.
    • Work closely and collaboratively with both onshore and offshore teams.
    • Provide technical assistance and support as required.

    Minimum Requirements:

    • B.S. Degree or higher in Computer Science or related technical discipline.
    • Extensive hands-on Java skills including Java 8+, Spring Boot, JPA, SQL.
    • Extensive hands-on latest Angular, JavaScript, and Node.js skills.
    • Extensive hands-on experience in AWS eco-system including CloudWatch, Cloud Formation, SQS, SNS, ECS, and Lambda.
    • Hands-on experience in BitBucket/AWS integration or other CI/CD tools.
    • Experience in New Relic or other Application Performance Monitoring tools.
    • Experience with JIRA and Confluence or similar tools in an Agile environment.
    • Thorough orientation towards code reviews, coding standards, design standards, and code documentation.
    • Excellent oral and written communication skills.
    • Positive and cooperative attitudes to solve business problems in a team environment.

    Preferred Qualifications:

    • Experience with Java performance tuning and troubleshooting.
    • Experience with AWS RDS, Redshift, Glue, or other ETL tools.

Location: 

  • Remote

**Notice of AI-Assisted Resume Screening**
This employer may use artificial intelligence and algorithmic tools to review resumes and support initial applicant assessments. While these tools enhance efficiency, they are monitored by our team to promote fair and unbiased decision-making-and we uphold all applicable federal and state antidiscrimination laws (including Title VII and the ADA).
Where required by law, we provide this notice in accordance with applicable regulations.

If you prefer not to have your application evaluated using AI, you may request an alternative review process in writing by contacting hr.optout@lauramac.com.  We will make reasonable efforts to accommodate such requests in accordance with applicable laws.  Note, if you submit your application through an automated portal or process, we cannot guarantee AI will not be used as part of the process.

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