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Remote Customer Support Engineer Jobs in Vermont

Title: EUC Onsite Support Engineers Location: Austin & Plano(TX), Burlington (VT) (100% onsite ... Good customer handling skill and prior experience in Concierge (VIP Users) support * Install ...

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Senior Controls Engineer

Barre, VT · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

Senior Controls Engineer

Bradford, VT · On-site +1

$115K - $155K/yr

... in supporting a growing portfolio of microgrid projects, including live customer systems, and ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Cloud Platform Engineer

Barre, VT · Remote

$54.75 - $73.25/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... our customers. Joining Maximus means becoming part of a collaborative, mission‑driven ...

Cloud Platform Engineer

Burlington, VT · Remote

$55 - $73.50/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... our customers. Joining Maximus means becoming part of a collaborative, mission‑driven ...

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Remote Customer Support Engineer information

See Vermont salary details

$41.5K

$83.5K

$115.4K

How much do remote customer support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote customer support engineer in Vermont is $83,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,400.00 and $95,700.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Vermont? For Remote Customer Support Engineer jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Vermont look for? The top searched job categories for Remote Customer Support Engineer jobs in Vermont are:
What cities in Vermont are hiring for Remote Customer Support Engineer jobs? Cities in Vermont with the most Remote Customer Support Engineer job openings:

Travel Customer Support Specialist

Kopp Travels

Burlington, VT • Remote

Full-time

Posted 2 days ago


Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities
  • Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
  • Assist with travel bookings, changes, cancellations, and special requests
  • Provide accurate information about destinations, travel requirements, and agency policies
  • Follow up with clients to confirm trip details and overall satisfaction
  • Handle questions or concerns with empathy, professionalism, and strong problem-solving skills
Ideal Candidate
  • Excellent written and verbal communication skills
  • Customer service experience (travel or hospitality experience is a plus, but not required)
  • Organized, dependable, and detail-oriented
  • Comfortable using technology and learning booking platforms and systems
  • Passionate about travel and helping others create memorable experiences
What We Offer
  • 100% remote position with flexible scheduling
  • Opportunities for growth within the agency
  • Travel perks and exclusive industry discounts
  • Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.