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Remote Customer Success Jobs in Springfield, IL (NOW HIRING)

The belief in sustainability within our company's practices creates a focus on client success and ... (CRM) services associated with infrastructure, transportation, land development, and public and ...

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Remote Customer Success information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do remote customer success jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote customer success in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Springfield, IL? The most popular types of Customer Success jobs in Springfield, IL are:
What are popular job titles related to Remote Customer Success jobs in Springfield, IL? For Remote Customer Success jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Springfield, IL look for? The top searched job categories for Remote Customer Success jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Success jobs? Cities near Springfield, IL with the most Remote Customer Success job openings:
Infographic showing various Remote Customer Success job openings in Springfield, IL as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,326 per year, or $39.6 per hour.

Cultural Resource Specialist

Hansoninc

Springfield, IL • On-site, Remote

$60K - $80K/yr

Full-time

Medical, Retirement

Posted 23 days ago


Job description

Hanson Values

Integrity | Commitment | Quality | Relationships | Innovation

If you're looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company's practices creates a focus on client success and partnerships that are important to our communities and our environment.

Position Summary

The Cultural Resource Specialist provides technical support for cultural resource management (CRM) services associated with infrastructure, transportation, land development, and public and private sector projects. This position conducts cultural resource investigations, supports regulatory compliance efforts, and collaborates with multidisciplinary project teams to identify and address cultural resource considerations. The role combines fieldwork, research, reporting, and agency coordination responsibilities.

Essential Duties and Responsibilities

Cultural Resource Investigations

  • Conduct Phase I and Phase II archaeological investigations and above-ground historic resource evaluations.
  • Apply the Secretary of the Interior's Standards and National Register of Historic Places (NRHP) criteria in support of resource evaluations.
  • Perform field investigations, data collection, and documentation in accordance with professional, regulatory, and company standards.
  • Assist with field crew coordination and project task implementation, as assigned.

Regulatory Compliance & Consultation Support

  • Support compliance activities related to NHPA Section 106, NEPA, ARPA, NAGPRA, and applicable state and local historic preservation regulations.
  • Coordinate with project managers, agencies, SHPOs, THPOs, tribal representatives, and clients as directed.
  • Assist in preparing determinations of eligibility, findings of effect, and supporting documentation for agency review.

Project Coordination

  • Manage cultural resource assignments within established project scopes, schedules, and budgets.
  • Identify potential cultural resource constraints and communicate findings to project teams.
  • Coordinate with engineers, planners, environmental scientists, and project managers to support project planning and permitting efforts.

Research, Reporting & Documentation

  • Conduct archival, literature, and records research.
  • Prepare cultural resource survey reports, eligibility evaluations, effects assessments, and mitigation documentation.
  • Contribute to Environmental Assessments (EA), Environmental Impact Statements (EIS), and other environmental planning documents.
  • Maintain accurate project records and documentation.

Quality & Professional Development

  • Ensure work products meet company quality standards and regulatory requirements.
  • Participate in technical reviews of project deliverables.
  • Provide guidance and field support to less experienced staff when appropriate.
  • Maintain awareness of current cultural resource regulations, guidance, and industry practices.

Required Qualifications

  • Bachelor's in Anthropology, Archaeology, Historic Preservation, or a closely related field.
  • Minimum 3 years of professional cultural resource management experience.
  • Experience conducting archaeological investigations and preparing technical reports.
  • Working knowledge of Section 106 review processes and agency coordination.
  • Strong technical writing, analytical, organizational, and communication skills.
  • Valid driver's license and ability to travel for field assignments.

Preferred Qualifications

  • Meets or is approaching the Secretary of the Interior's Professional Qualification Standards.
  • Master's degree in Anthropology, Archaeology, Historic Preservation, or a closely related field.
  • Registration with the Registry of Professional Archaeologists (RPA) or eligibility.
  • Experience supporting transportation, infrastructure, energy, or land development projects.
  • Familiarity with regional cultural resource contexts.
  • Experience coordinating fieldwork and supporting project scheduling and budgeting.

Physical and Work Environment Requirements

  • Ability to participate in field investigations under varying weather and site conditions.
  • Ability to occasionally lift and carry field equipment (up to 40 pounds).
  • Combination of office, remote, and field-based work.

The salary for this position is $60,000 - $80,000 per year depending on experience and skill set. This is an exempt position.

Benefits

Our focus on people means we offer a generous benefits program to help you create a solid foundation for health and security throughout your career, including:

  • Competitive compensation
  • Performance bonuses
  • 401(k) with matching contribution
  • Employee Stock Ownership Plan
  • Comprehensive health & well-being plans
  • Financial wellness plans
  • Work-life balance programs

Want to know more? Visitour benefits pagefor all the details.

Culture

We understand that selecting a job is about more than the day-to-day tasks. It's important to feel like you belong and safe to grow and progress along your career path. You'll find that at Hanson. We have an inclusive, diverse workforce awaiting to connect with you and numerous opportunities to cultivate your career, including:

  • Monthly educational webinars
  • Leadership training
  • Lunch & learn development sessions
  • 24/7 access to thousands of skill-building courses
  • Mentorship opportunities
  • Award-winning internship program
  • Employee recognition
  • And so much more!

AN EQUAL OPPORTUNITY EEO - EMPLOYER

We do not accept unsolicited resumesfrom recruiters or agencies/staffing firms.Resumesare only accepted from recruiters and agency/staffing firms if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position.