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Remote Customer Success Jobs in Springfield, IL (NOW HIRING)

Sr Area Sales Manager

Springfield, IL · Remote

$79K - $109K/yr

Chicago metropolitan area (remote; 40-50% travel required) What You Will Be Doing: * Develop and ... Leverage cross-functional resources to deliver customer solutions, remove barriers, and accelerate ...

Our Remote Patient Monitoring (RPM) and virtual care solutions support providers and payviders in ... Maintain accurate forecasting and pipeline visibility in CRM (HubSpot). Value Realization ...

New

... customer and member experiences. With Xplor Pay, we help businesses get paid quickly and securely ... You can work fully remote in this position, provided you have eligible working rights, and are able ...

Account Executive

Springfield, IL · On-site +1

$100K/yr

... customer and member experiences. With Xplor Pay, we help businesses get paid quickly and securely ... You can work fully remote in this position, provided you have eligible working rights, and are able ...

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Remote Customer Success information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do remote customer success jobs pay per year?

As of Jul 10, 2026, the average yearly pay for remote customer success in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Springfield, IL? The most popular types of Customer Success jobs in Springfield, IL are:
What are popular job titles related to Remote Customer Success jobs in Springfield, IL? For Remote Customer Success jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Springfield, IL look for? The top searched job categories for Remote Customer Success jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Success jobs? Cities near Springfield, IL with the most Remote Customer Success job openings:
Infographic showing various Remote Customer Success job openings in Springfield, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $82,326 per year, or $39.6 per hour.
Sr Area Sales Manager

Sr Area Sales Manager

Owens Corning

Springfield, IL • Remote

$79K - $109K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Owens Corning rating

8.0

Company rating: 8.0 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

133rd of 527 rated manufacturers


Job description

As a Sr. Area Sales Manager - Technical Insulation Air Distribution, you will play an important role in driving profitable growth for Owens Corning by delivering customer-focused solutions and executing commercial strategies across your assigned territory. In this role, you will build strong relationships with distributors and contractors, helping them grow their businesses while strengthening Owens Corning's market position.

This role goes beyond traditional sales by acting as a trusted partner to customers-understanding their needs, solving challenges, and delivering value through products, insights, and service. You will collaborate across teams to create meaningful impact in the market and support long-term growth.

POSITION LOCATION: Chicago metropolitan area (remote; 40-50% travel required)


What You Will Be Doing:
  • Develop and execute a territory strategy by assessing market dynamics, competitive positioning, and key customer segments across priority markets.
  • Build and expand distribution partnerships by understanding current purchasing behavior, aligning incentives, and creating targeted growth plans.
  • Drive contractor demand by communicating Owens Corning's value proposition and aligning distributor stocking decisions with customer needs.
  • Achieve volume growth while maintaining pricing discipline through effective positioning, customer insights, and value-based selling approaches.
  • Establish and maintain a consistent operating rhythm, including proactive customer engagement, pipeline management, and prioritization of high-impact opportunities.
  • Leverage cross-functional resources to deliver customer solutions, remove barriers, and accelerate share growth within the territory.
  • Identify and pursue new business opportunities by evaluating market gaps, competitive whitespace, and underserved customer segments.
  • Build and maintain strong relationships with distributor and contractor partners, delivering responsive support and long-term value.
  • Collaborate with internal stakeholders across sales, marketing, and business development to align strategy and execution.

Qualifications
  • Bachelor's degree or equivalent experience, with 3-5 years of experience in sales, account management, or a related field.
  • Demonstrated success managing the full sales cycle, including prospecting, relationship management, and closing opportunities.
  • Experience developing and executing territory or customer strategies to drive growth.
  • Ability to manage multiple customer relationships and priorities in a fast-paced, competitive environment.
  • Experience collaborating across cross-functional teams to deliver results and align on priorities.
  • Effective communication and presentation skills, with the ability to clearly convey value to a variety of audiences.
  • Strong problem-solving and analytical skills, with the ability to understand customer needs and develop appropriate solutions.
  • Willingness and ability to travel within the assigned territory (approximately 40-50%).

Preferred Qualifications
  • Experience in building materials, construction, insulation, or industrial-related industries.
  • Experience working with distributor networks and contractor relationships.
  • Familiarity with territory-based sales models and regional growth strategies.
  • Experience with market development or expanding presence in underpenetrated regions.

The base salary range for this position is $79,000 to $109,000, with the potential for up to an additional 25% if the applicant hired has additional related qualifications. We also offer a substantial benefits package including insurance (medical/dental/vision/life/disability/supplemental offerings), 401k (company contribution regardless of employee participation - plus match), liberal paid time off (vacation, personal floating and standard holidays), Employee Assistance Services, Stock Purchase Program - and more.

#LI-MS1

#LI-REMOTE

About Owens Corning  

Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages - including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position - to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC). For more information, visit www.owenscorning.com. 

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.


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About OWENS CORNING

Sourced by ZipRecruiter

Owens Corning (OC) develops, manufactures and markets insulation, roofing, and fiberglass composites. Global in scope and human in scale, the company's market-leading businesses use their deep expertise in materials, manufacturing and building science to develop products and systems that save energy and improve comfort in commercial and residential buildings. Through its glass reinforcements business, the company makes thousands of products lighter, stronger and more durable. Ultimately, Owens Corning people and products make the world a better place. Based in Toledo, Ohio, Owens Corning posted 2017 sales of $6.4 billion and employs 19,000 people in 37 countries. It has been a Fortune 500® company for 64 consecutive years. For more information, please visit www.owenscorning.com. A career at Owens Corning offers the ability to enhance your expertise and achieve your personal and professional aspirations. Through it all, we'll empower you with an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and more opportunities to make your impact.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Toledo, OH, US

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