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Remote Customer Success Jobs in Racine, WI (NOW HIRING)

ECP

Lead Product Manager (Remote)

Milwaukee, WI · Remote

Lead Product Manager (Remote) Remote Full time Milwaukee, Wisconsin, United StatesChicago, Illinois ... Partner with engineering, design, sales, and customer success leadership to shape product strategy ...

Everlight Solar

Human Resources Assistant

Milwaukee, WI · Remote

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. **** Must own a Mac computer and be fluent ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Everlight Solar

Human Resources Assistant

Milwaukee, WI · Remote

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Everlight Solar

Salesforce Administrator

Milwaukee, WI · Remote

This will be a full-time, work-from-home "remote" position. Must own a Mac computer and be fluent ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Everlight Solar

Project Data Assistant

Milwaukee, WI · On-site +1

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

New

Demand.com

Marketing Director (Remote)

Milwaukee, WI · Remote

... next customers. We run full-funnel programs across intent, ABM, content syndication, and ... Proven success in driving measurable pipeline and ROI * Experience building marketing functions ...

UVeye

Implementation Manager

Milwaukee, WI · On-site +1

$80K - $90K/yr

Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all ... This is a remote role, based on CT or ET. The ideal candidate should be located within an hour of a ...

UVeye

Implementation Manager

Milwaukee, WI · Remote

Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all ... This is a remote role, based on CT or ET. The ideal candidate should be located within an hour of a ...

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All JobsRemote Customer Success JobsRemote Customer Success Jobs in Racine, WI

Remote Customer Success information

See Racine, WI salary details

$30.5K

$77.9K

$131.3K

How much do remote customer success jobs pay per year?

As of Jun 19, 2026, the average yearly pay for remote customer success in Racine, WI is $77,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Racine, WI? The most popular types of Customer Success jobs in Racine, WI are:
What are popular job titles related to Remote Customer Success jobs in Racine, WI? For Remote Customer Success jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Racine, WI look for? The top searched job categories for Remote Customer Success jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Customer Success jobs? Cities near Racine, WI with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Racine, WI as of June 2026, with employment types broken down into 57% Full Time, 33% Part Time, and 10% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,887 per year, or $37.4 per hour.

Lead Product Manager (Remote)

ECP

Milwaukee, WI • Remote

Full-time

Posted 15 days ago

Job description

Lead Product Manager (Remote)

RemoteFull time

Milwaukee, Wisconsin, United StatesChicago, Illinois, United StatesMadison, Wisconsin, United StatesOverviewApplicationDescriptionLead Product Manager

ECP is the leading all-in-one software provider for senior living communities, offering , , , ,  and business intelligence solutions**.** Designed to enhance resident care, staff efficiency, and operational success, ECP’s technology is trusted by over 8,000 communities nationwide. With a commitment to seamless integrations and data accessibility, ECP is making senior living software simpler and smarter.

We\'re looking for an experienced Lead Product Manager that is excited to drive strategic initiatives and mentor our growing product team at our fast-growing 150-person company. This role will report to the VP of Product.

Responsibilities

  • Develop deep expertise in senior living operations and become the go-to authority on our products, customers, business, and market—serving as a thought leader both internally and externally.
  • Lead multiple product initiatives simultaneously, setting strategy and coordinating across product teams to ensure alignment with company objectives.
  • Own the entire product development process (ideation, design, development, launch, iteration, growth) for a product portfolio or strategic initiative spanning multiple feature sets.
  • Translate ideas into detailed requirements (PRDs) and prioritize features on the product roadmap, balancing short-term needs with long-term vision.
  • Drive end-to-end success of high-impact projects and products, demonstrating measurable business value and customer outcomes.
  • Mentor and provide guidance to product managers, fostering best practices in product management methodology and customer-centric thinking.
  • Partner with engineering, design, sales, and customer success leadership to shape product strategy and ensure successful execution.
  • Represent the product organization in executive-level discussions.
Requirements
  • 7+ years of product management experience at a SaaS company, with at least 2 years in a senior or lead capacity
  • A relevant degree or background (e.g. engineering, business, design, experience in healthcare or long-term care)
  • Proven ability to define and execute product strategy that drives measurable business growth
  • Track record of launching multiple successful products or features that significantly improved key metrics (retention, revenue, NPS)
  • Experience mentoring or leading other product managers (formally or informally)
  • Strong stakeholder management and executive communication skills
  • Excellent verbal and written communication skills with ability to influence across all levels of the organization
  • Data-driven decision maker with strong analytical skills; SQL experience a plus
  • Demonstrated ability to navigate ambiguity and drive clarity in complex, cross-functional environments

Apply