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Remote Customer Success Jobs in Washington (NOW HIRING)

Workiva

Spring 2027 Intern - Customer Success

Largo, MD · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Bowie, MD · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Remote Customer Success information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do remote customer success jobs pay per year?

As of Sep 12, 2026, the average yearly pay for remote customer success in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Washington?

The most popular types of Customer Success jobs in Washington are:

What are popular job titles related to Remote Customer Success jobs in Washington?

For Remote Customer Success jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Washington look for?

The top searched job categories for Remote Customer Success jobs in Washington are:

What cities in Washington are hiring for Remote Customer Success jobs?

Cities in Washington with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 14% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $94,078 per year, or $45.2 per hour.

Customer Success Manager, Nonprofit SaaS

Lanham, MD • Remote

Moore
See more jobs at Mooreexternal

Full-time

Medical, PTO

Posted 17 days ago

Job description

As theCustomer Success Manager for SimioAccelerate, you will sit at the center of everything: our customers, our product, and our quality. You'll own customer success from onboarding through renewal, turn customer feedback into requirements the development team can build from, test new features before release, and help a fast growing team deliver real fundraising results for small and midsize nonprofits.

This is a full-time, salaried, US-based remote position.


Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

SimioAccelerate is Moore's AI-native fundraising platform for small and midsize nonprofits, combining the latest AI capabilities with Moore's decades of fundraising expertise to help organizations raise more, retain more donors, and do more with lean teams.

Check out www.WeAreMoore.com for more information.

Your Impact:

  • Own customer success for SimioAccelerate customers from onboarding through renewal, building relationships that ensure every organization sees real fundraising results
  • Turn customer feedback and your own product knowledge into clear, actionable requirements the development team can build from, and partner with the team as features take shape
  • Test new features before release, document issues clearly, and help raise the quality bar for everything we ship
  • Handle frontline support - triage incoming issues, resolve what you can, escalate what you can't, and close the loop with customers every time
  • Develop onboarding materials, training resources, and best practices that help nonprofits get value from the platform quickly
  • Use Claude and other AI tools daily - both inside our product and in how you work - and bring what you learn back to the team to improve our product and our practices
  • Help customers adopt SimioAccelerate's AI-powered capabilities, translating new features into practical fundraising outcomes

Your Profile:

  • 3+ years of experience in customer success, account management, client services, or nonprofit fundraising operations, ideally with a SaaS product
  • Working knowledge of nonprofit fundraising - how small and midsize organizations raise money, the channels and metrics that matter, and the day-today realities of lean fundraising teams
  • Clear communicator who can translate between customers and developers, equally comfortable walking a fundraiser through a feature and writing a requirement an engineer can build from
  • Detail-oriented with a high-quality bar - you notice what's broken, document it clearly, and follow through until it's fixed
  • Comfortable wearing multiple hats on a small, fast-moving team, with the judgment to prioritize and the initiative to work without close direction
  • Hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot) in your daily work, with sound judgment about when and how to apply AI responsibly
  • Genuine curiosity about AI and enthusiasm for making it part of your everyday work - and for staying current as the tools and best practices evolve

Bachelor's degree or equivalent practical experience

How We'll Support You:

  • Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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