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Remote Customer Success Jobs in Ohio (NOW HIRING)

RQI Partners

Impact Manager, Customer Success

Columbus, OH · On-site +1

$100K - $105K/yr

Customer Success - Ensuring that customers in designated accounts maximize the opportunities for ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

RQI Partners

Impact Manager, Customer Success

Columbus, OH · On-site +1

$100K - $105K/yr

Customer Success - Ensuring that customers in designated accounts maximize the opportunities for ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

STERIS Corporation

Client Success Manager

Mentor, OH · Remote

Position Summary The Client Success Manager plays a critical role in ensuring the successful implementation, onboarding, adoption, and ongoing success of ConnectCare with Remote Monitoring customers.

New

Liveops

Remote Customer Service Representative

Dayton, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Lorain, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Canton, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Newark, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Ohio

Remote Customer Success information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do remote customer success jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote customer success in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Ohio? The most popular types of Customer Success jobs in Ohio are:
What are popular job titles related to Remote Customer Success jobs in Ohio? For Remote Customer Success jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Ohio look for? The top searched job categories for Remote Customer Success jobs in Ohio are:
What cities in Ohio are hiring for Remote Customer Success jobs? Cities in Ohio with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Ohio as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Impact Manager, Customer Success

RQI Partners

Columbus, OH • On-site, Remote

$100K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

To Help Save More Lives
RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.
We work across the healthcare landscape to ensure clinicians and lay responders are confident and competent - every patient, every time.
Founded in 2018, we're growing fast and looking for people passionate about making an impact. Learn more about the role below!
Please note that we are currently only accepting applicants in Columbus, OH.
This position will be posted for a minimum of five (5) calendar days and may remain open until a sufficient pool of qualified applicants has been identified.
Position Overview:
  • Order Value - Achieve the targets for new order value.
  • Customer Account Management - Manage allocated accounts in a customer centric manner.
  • Best Practices - Share customer best practices in RQI program adoption between customers.
  • Consultative Methodology - Use a consultative approach to achieve financial goals.
  • Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
  • Relationships - Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
  • Customer Health - Ensure the overall health of customers.
  • Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
  • RQI Portfolio - Represent with high competence the complete RQI Portfolio in designated accounts.
  • Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.

Position Holder is Accountable For:
  • Program & Mission - Act as ambassador for the "why" and "how" behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey.
  • Program Competence - Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio.
  • Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.
  • Customer Champions - Build a network of champion customers for peer to peer referral resources.
  • Implementations - Undertaking successful implementations at customer sites and super users.
  • ABM Engagement - Conduct research and align with marketing peers on deployment of strategic marketing initiatives.
  • Program Adoption (Expansions) & Renewals- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
  • Sales Goals - Achieving subscriber, subscription, and account revenue goals
  • Sales management - Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts.
  • Key Strategic Relationships - Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts.
  • Program Introductions - Supporting the introduction of new Programs and features to the Program Portfolio.
  • Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.
  • Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.

Required Skills & Competencies:
  • Bachelor's Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
  • Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
  • Experience delivering education/training within a clinical environment a plus
  • Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region.
  • Ability to lift and carry 70 pounds on a regular basis.
  • Valid Driver's License.

The estimated annual base salary for this position is $100,000-$105,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.
RQIP Benefits Include:
  • Generous PTO & Holidays
  • Remote Work Environment (some positions require travel)
  • Comprehensive Medical, Dental and Vision
  • HSA & FSA Account Options, with employer HSA contribution
  • 401k with Employer Match & Profit Sharing
  • Employee Assistance Program
  • Tuition Reimbursement
  • Professional Development Opportunities
  • Student Loan Repayment Assistance
  • Eligibility for Annual Bonus
  • Wellness Reimbursement Program
  • Pet Insurance

Department US Hospital Impact Role Impact Manager, Customer Success Locations Columbus, OH Remote status Fully Remote Employment type Full-time

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